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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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My employer has been using me to pay his bonus

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I have been working in a bar for over two years now. Payslips come by very rarely. Having JUST received payslips from the pay weeks in February & March I have noticed that what I have earned this year was well over what I thought, so I compared the net pay on the payslips with what was paid in to my bank account.


Each week there is about £20-£100 difference between what is the net pay on the payslips (after tax deductions) and what I have actually been paid (shown on my bank statements). I can also see, that despite having a 810L tax code, I have paid tax on all of my earnings to date (the date relevant to each payslips).


Looking at it, I'm sure my employer has been paying me a good wage, taking his cut out, and then giving me what my wage should have been that week, minus tax. To make matters worse, every April (new tax year) my employer closes the current business, and re-opens a new one that now owns by bar (checking on Companies House, each new business is apparently directed by someone who we have never heard off).


I know a few people in the past have tried to sue my company, but have failed as the owner of my bar, and the debtor, in the eyes of the law is no longer existent and the new company has no responsibility to fulfill the debt.


I will be visiting citizens advice on Tuesday regarding this, but I am worried now as I have worked out I am owed in excess of £1,000 (total from the company last tax year and the new one this tax year), but any advice you can give now will be greatly appreciated. I have not quit as I was fed (obviously false) promises that my wages will be sorted out "next week" which I have foolishly believed.


If I was to take matters to court (if things cannot be sorted between us), is there any way to prove the real director of the business has been the director for the past years, but has been operating under different business, owned by different people.

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Sorry, to add to the previous post, I should have been a bit clearer.


The £1,000 I'm owed is from wages that I just haven't been paid. Over time I noticed my wages haven't always been 100% accurate (a few hours missing here and there) I calculated roughly how much I am owed (since I haven't had any payslips bar the ones I mentioned in the post) using the hours I worked vs my hourly pay rate, the money I have been paid and my tax code (like I said, this is what I've been using as a rough estimate only).


In effect there has been two problems with my pay, one regarding being paid to much (on paper) but not seeing the majority of it and the second being paid (in my actual bank account) less that what I should have been.

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Could always take out a claim against him personally.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



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Given that there appears to be at least underhand if not fraudulent conduct you need to check with HMRC that your NHI and tax have been properly deducted and paid.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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May be worth looking at an ET claim for withholding wages and worry about enforcement if you are successful. The tax situation does need looking at too, so a call to HMRC is a good idea - it may at least confirm exactly what has been paid on your behalf and would support any claim for the correct net amounts not having been paid.

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