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hi there.


i was wondering if anyone has any advice to help me.


i ordered two garden planters from very but were sent via a 3rd party- forest larchlap

48 hours we had them collected via tuffnells the company forest larchlap sent.


as we were not the customer tuffnells would not give us a receipt,however we did manage too get them to sign a hand written note.


where do i stand i keep getting scripted replys and get nowhere

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Your contract is with Very so if you need to return them to a third party then Very should arrange this.

If they wont then assuming you paid by debit card then in the event of a problem obtaining a refund you can do a chargeback. I would always try and keep the originator of the planters in the picture because they might want to make their own arrangements as I bet they dont know that Very can be a bit rubbish at this kind of thing.

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As you ordered them from Very and they were sent to you directly from the Vendor, then really Very should have arranged a collection/pre-paid label for the return. Very could send you a declaration letter requesting that you send a proof of posting, however they may not accept the hand written receipt. If they do send a declaration to you for this, then send them a photocopy of the hand written receipt along with the declaration. From their they should contact the vendor about the return and eventually they will either send a replacement or issue a refund.


I'd recommend contacting them by letter or emailing them from their website.

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