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what is better telephone advisor appointments or face to face?


purpleskies
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I have advisor appointments over the phone - only they are never at set times and the advisor never calls when we agree a time. I have stupidly not gotten the confirmation in writing so i can't make a complaint about it.

 

Its causing me stress because:

1) the calls are not at regular intervals

2) i am caught off guard, one time she called when i told her i was away at a wedding that day - she called me when i was out and was quite cross with me.

3) today she was meant to call and hasn't

4) she claims my phone has been unavailable - even to the point she could not reach my voicemail - quite untrue. I obsessively check my phone is on and in signal and no one else has had the same problem calling me.

 

Should I request to have face to face appointments? What can i do?

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