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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Motormile recording PDL defaults as MAIL ORDER accounts


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Update

 

In addition to sending a reply to Barry Ellershaw I also sent him an email and he has respomded .....

 

Dear drob

 

It is my understanding that the classification on your credit file is determined by the individual credit reference agency. As the loan is a Payday loan the closest classification they use is either “Mail Order” or “Advance against Income”. I can send a request to them to change it to “Advance against Income” if you prefer?

 

The outstanding balance we have been reporting is £570 the original debt amount was £689 and we agreed to reduce the balance in order to resolve the matter with you. Your credit file should reflect both amounts. Again should this not be the case, I will be happy to send a request to them to amend accordingly

 

Please can you advise which of the credit reference agencies (Callcredit, Experian & Equifax) holds the incorrect information?

 

I look forward to hearing from you.

 

 

Regards,

 

Barry

 

Customer Relations Manager

 

Motormile Finance UK Ltd (MMF)

 

 

 

 

1. Since when was the classification on your credit file determined by the individual credit reference agency..... I always though that it is the responsibility of the creditor to record accurate information with the credit agencies?

2. Payday loan the closest classification they use is either “Mail Order” or “Advance against Income”. ...... Doesn't take a rocket scientist to work out the correct classification does it?

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Quite simply 'Loan from xxxxxx' usual garbage from someone who talks through the rear aspect.

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I am still baffled by the comments...

 

1. I can send a request to them to change it to “Advance against Income” if you prefer? & I will be happy to send a request to them to amend accordingly

2. Please can you advise which of the credit reference agencies (Callcredit, Experian & Equifax) holds the incorrect information?

 

Surely it is the MMF's responsibility to ensure that the correct information is reported with the Credit Reference Agencies, however it appears that MMF don't even know which of the Credit Reference Agencies they have reported my information with! I even gave MMF a clue as I included a copy of their entry on my Noddle credit report.

 

I foolishly got into a mess with several payday loan companies, the majority after a bit of email ping pong and sticking to my guns I have managed to set up repayment plans for the original loan amount + 1 months interest. MMF have purchased 2 old Pay Day Loans and they have been an absolute headache and it took me months to try and make them understand that I had no wish to make anyappointment for any agent, representative or employee of MMF Ltd to visit myhome.

 

As stated before by other members MMF are the lowest of the low and have a blatant disregard for any regulations or the debtor. I have already complained to the OFT questioning the suitability of MMF to hold a Consumer Credit Licence and I presume that the OFT have added my complaint to hopefully the growing pile of MMF complaints.

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In my opinion MMF Ltd are totally responsible for ensuring that the data they cause to be posted on CRA files is accurate and represents a true picture of the account and the conduct of it.

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I will send an email to 'Baffled Barry' and inform him of MMF'S responsibility when recoding data and give him 7 days to comply before I escalate my complaint with the ICO.

 

I do actually think there is a sneaky reason as to why MMF are recording defaults as 'MAIL ORDER' and it's not the simple case of 'classification on your credit file is determined by the individual credit reference agency'

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It's obvious he's lying as plenty of other PDL's have no issues with the correct recording of defaults.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I think I might take my complaint straight to the ICO. In the reply from 'Bumbling Barry' he states l'classification on your credit file is determined by the individual credit reference agency' and then later on in the letter he states "The outstanding balance we have been reporting is £570 the original debt amount was £689 and we agreed to reduce the balance in order to resolve the matter with you. Your credit file should reflect both amounts. Again should this not be the case, I will be happy to send a request to them to amend ."accordingly"

 

The reply from MMF just contradicts itself!! and as you said renergadeimp he's obviously lying.

 

 

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UPDATE

 

Here is the latest response from 'Bumbling Barry'

 

 

 

 

drob,

 

 

We share data with all three CRA’s however, we do not have access to view the data or have any control over when the data we share with them is reported or how it is updated. Please provide us with a screenshot of your credit file from the CRA that holds the incorrect data and I will be happy to re-request they update the record.

 

I look forward to receiving the above information.

 

Regards,

 

Barry

 

Customer Relations Manager

 

Motormile Finance UK Ltd (MMF)

 

 

This is an interesting quote = 'we do not have access to view the data or have any control over when the data we share with them is reported or how it is updated'

 

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Morning drob.

Another load of bowlocks from Barmy Barry, of course the have access to CRA files as we well know the fact they make searches to files.

Need a letter I will be back home this evening, just let me know.

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Morning drob.

Another load of bowlocks from Barmy Barry, of course the have access to CRA files as we well know the fact they make searches to files.

Need a letter I will be back home this evening, just let me know.

 

Morning BRIGADIER2JCS

 

I am stunned as to how many times Bumbling Barry contradicts himself.

 

If & when you get time I would be really grateful if you could draft a letter....you do have a way with words!

 

I do appreciate all your help BRIGADIER2JCS, thank you

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Hi BRIGADIER2JCS

 

Have you had a chance to draft a letter for me to send to Bumbling Barry?

 

Hi drob just reading through all the MMF stuff posted today so I know what's going on!

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Morning drob,

Sorry for the delay getting back to you. my internet went down last evening.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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UPDATE

 

Here is the latest response from 'Bumbling Barry'

 

 

 

 

drob,

 

 

We share data with all three CRA’s however, we do not have access to view the data or have any control over when the data we share with them is reported or how it is updated. Please provide us with a screenshot of your credit file from the CRA that holds the incorrect data and I will be happy to re-request they update the record.

 

I look forward to receiving the above information.

 

Regards,

 

Barry

 

Customer Relations Manager

 

Motormile Finance UK Ltd (MMF)

 

 

This is an interesting quote = 'we do not have access to view the data or have any control over when the data we share with them is reported or how it is updated'

 

 

 

OK.

 

Private & Confidential

For The Personal Attention of:

Mr Rob Sands

Director of Compliance

MMF Ltd.

 

Date: xxxxxxxx

 

Ref: use theirs.

 

Complaint: Misleading Data Displayed on Credit Reference Files.

 

Dear Mr Sands,

 

I refer you to a letter from Barry Ellershaw dated xx.xx. xxxx. in reply to my complaint regarding the misleading data that MMF Ltd has caused to be displayed on my credit files held by the three main agencies,( I have attached copies of all correspondence relating to this matter + a printout of the CRA file data).

 

It is quite plain from the explanation given by Barry Ellershaw that he has little or no understanding as to how CRAs work of how MMF Ltd views, uses and causes the data to data to be displayed.##

 

I am aware that the CRAs can only display data supplied by their clients and cannot change the content without leave of the client, therefore the answers given by Barry Ellershaw are at the best ingenuous and at worst incompetent.

 

To Claim that MMF Ltd cannot see amend the data supplied and has no control over how such data is updated is clearly intended to pass the blame on to the CRAs to exonerate MMF Ltd regarding the reporting of incorrect data.

 

The Question I ask now and require a proper answer to is 'How Can MMF Ltd Cause a PDL account to be displayed as an 'Mail order' account.

 

I would also ask that you Mr Sands look into the tone and content of e-mails, letters and telephone calls made by operative of your company, a dossier of these communications is being prepared to form the basis of my complaint to the ICO, OFT/FCA regarding the conduct of MMF Ltd and the companies fitness to hold a consumer credit licence.

 

I am sending this letter by RM recorded deliver, its receipt will be checked.

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Good Morning BRIGADIER2JCS

 

Thank you for the draft letter. I will get the letter posted today and see how far I get and see if Mr Sands actually responds without passing the letter to another desk.

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  • 2 weeks later...

*UPDATE*

 

Not surprisingly I haven't received a reply to my letter sent to Mr Sands as per post #36.

 

I did raise a query with Call Credit regarding MMF entering the description as 'MAIL ORDER' & not a 'LOAN' and have responded with the following reply, which confirms that MMF haven't got a clue when it comes to recording personal data.

 

Hi drob,

 

I’m emailing regarding the dispute you recently raised against a financial account that appears to be labelled incorrectly on your credit file.

 

While it may seem strange, the lender has deemed this credit agreement to be a mail order account as oppose to a personal loan. Lenders will have their own guidelines in regard to how they report on accounts and how they choose to do this will have no impact upon the rating we give you or your ability to obtain credit.

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Oh what a load of cobblers it is still incorrect and misleading.

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Oh what a load of cobblers it is still incorrect and misleading.

 

 

The following was a response from Callcredit (Noddle) and not from MMF

 

Hi drob,

 

I’m emailing regarding the dispute you recently raised against a financial account that appears to be labelled incorrectly on your credit file.

 

While it may seem strange, the lender has deemed this credit agreement to be a mail order account as oppose to a personal loan. Lenders will have their own guidelines in regard to how they report on accounts and how they choose to do this will have no impact upon the rating we give you or your ability to obtain credit.

 

Regards

Noddle

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The following was a response from Callcredit (Noddle) and not from MMF

 

Hi drob,

 

I’m emailing regarding the dispute you recently raised against a financial account that appears to be labelled incorrectly on your credit file.

 

While it may seem strange, the lender has deemed this credit agreement to be a mail order account as oppose to a personal loan. Lenders will have their own guidelines in regard to how they report on accounts and how they choose to do this will have no impact upon the rating we give you or your ability to obtain credit.

 

Regards

Noddle

 

Incredible amount of buck passing me thinks:jaw: .

 

I have been trying to elicit the information as to which one of the directors of MMF takes the responsibilities of Data Control, with little luck so far.

 

So we have seen MMF claim it's the CRA that titles the entry as 'mail order' and the CRA claim it has no idea why MMF apply this!

 

I find this quite intriguing why a company would need to do this, what is the motive or need one wonders.

 

I will of course draft a letter to MMF again putting the CRA answers to them, if you wish it could be of benefit to others with problems with MMF.

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Morning BRIGADIER2JCS

 

I did send the letter (recorded) you drafted for me in post #36 on this thread, however Mr Sands hasn't replied yet.

 

If you have time I would be grateful if you could draft a follow up letter for me to send to MMF. This letter will be the last letter to them before I make a complaint to the ICO.

 

In my opinion MMF know exactly what they are doing incorrectly recording entry titles on credit reports and are hiding behind bu****it blaming the credit reference agencies.

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Hello drob.

 

Will make this a final response prior to a complaint to the ICO.

Just got a couple of things to clear up then will draft this for you.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi drob, sorry for the delay I get mountains of post/paperwork on Fridays and if I leave it I'm bound to miss something important.

 

So still have no idea who is Data Controller of Motor Mouth.

 

The Data Controller

MMF Ltd.

 

 

Date.........:

 

Ref: use theirs:

 

Sir/Madam,

 

FINAL RESPONSE:

 

I refer to recent correspondence regarding MMF Ltd causing incorrect and misleading data on credit reference files:

 

To Clarify and avoid misunderstanding the following points must be addressed:

 

1. MMF Ltd have recorded an account entry as 'MAIL ORDER ACCOUNT. (clearly this is inaccurate and misleading).

 

2. MMF Ltd has denied that they are responsible for this, and have stated that it has no control over how the data it reports is displayed. (Clearly Wrong).

 

3. I have contacted the credit reference agencies regarding this matter, and have been informed that the agencies have no knowledge of the reasons for MMF reporting 'personal loan accounts' as 'Mail Order' accounts, and deny any responsibility for the 'title' placed on the entries.

 

4.I have also concluded that as I have not at anytime had a Mail Order account with MMF Ltd I cannot have any liability for the alleged debt.

 

This is my final response prior to a complaint to the Information Commissioners Office in regard to MMF Ltd misusing the CRA system.

 

 

I will also forward a copy my complaint to the OFT with a comment on the fitness of MMF Ltd to hold a consumer credit licence.

 

This communication is not an acknowledgment of any liability to MMF Ltd.

 

If the recipient is not a competent person with authority to deal with this matter the letter must be immediately passed to the competent company officer.

 

 

RM signed for post and check receipt.

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Hi BRIGADIER2JCS

 

Tthank you for the draft and again I appreciate all of you help. i will get this posted and see what nonsense MMF come back with ... IF ANY.

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Hi BRIGADIER2JCS

 

Tthank you for the draft and again I appreciate all of you help. i will get this posted and see what nonsense MMF come back with ... IF ANY.

 

OK drob. have a good weekend.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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