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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Has my wife been given a wrongful default?


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Hi,

 

My apologies for not having introduced myself prior to my first post but i am trying to find out if my wife has received a wrongful default on her credit file?

 

Neither of us have had to check our credit rating before but we recently decided to go for a mortgage and were advised prior to have a look at our credit reports just to satisfy ourselves that we would be okay.

 

My credit report was rated as good and all the details looks exactly as i would have expected, however my wife was rated as fair with a default sitting on her report from a company called Sigma Red.

 

Naturally she has contacted Sigma Red who stated that it was in respect of an unpaid T Mobile bill of £19.77.

 

Obviously she then contacted T Mobile as she hasn't had a mobile with them since December 2007 and had never received any paperwork from them for any unpaid amount as her account was never in arrears and was closed correctly, this was confirmed with T Mobile who did however point out that there 'may' have been an unpaid amount due to charges that were levied after the account was closed, however they confirmed that they did not have any account details to support this.

 

So going back to Sigma Red she informed them of what she had been told by T Mobile and she got a particularly curt reply about them not having a copy of the consumer credit agreement or anything either.

 

Fearing the worst and needing to sort our mortgage application she then just paid the £19.77 but informed Sigma Red that she couldn't understand how she could have a default and that she would take this further but needed a letter stating that the default was settled in the meantime.

 

After 12 days we still didn't get a letter and so she spoke to Sigma Red again, this time she was passed from pillar to post and told it wasn't policy to send letters etc and that a manager wasn't available to handle the complaint that was now going to be forthcoming. My wife was also told that they didn't need any credit agreement to put a default on her file as she could receive a default for a verbal agreement.

 

Now up until this point whilst i was worried about how all this was going to affect our credit rating, i have pretty much taken a back seat and not really read up on the matter, but having had a read of a few of the posts around here i immediately got to wondering if this default is on her account illegally?

 

For what its worth, having checked her credit file there is a settled account with T Mobile that was classed as satisfactory and settled on 09/12/07, and then she has a default registered by Sigma Red on 10/01/11 for £19 (which is now shown as settled).

 

My question is, should the default even be on there and can it be taken off, if it can who do i speak to?

 

My assumption is that this is obviously a breach of the data protection act and should be speaking to the office of fair trading?

 

But can a debt collection agency put information on a credit file without having an account to register it against in the first place, particularly when T Mobile have an entry on her file showing her account as satisfied and closed without any arrears?

 

Many thanks in advance.

 

Mick

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Hi and welcome to CAG.

 

Let's clear one thing up. Sigma did not place the default. T-mobile did and when Sigma bought this ridiculously small debt, they replaced T-mobiles name with their own.

 

The default itself stays on her credit report for 6 years from the insertion date and as such, will fall off this year.

 

Even though the default states 'settled', the default is what lenders look at.

 

What to do? Wait for it to drop off! Complain to T-mobile and Sigma. They may remove the default as a 'gesture of goodwill'

 

Complain to the Information Commissioner. The ICOs guidelines do state (somewhere) that defaults for relatively small amounts should not be placed

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi Mick welcome to CAG,

 

Having read through your post some points of clarification for you.

1. A phone account is a 'service' contract not a regulated credit agreement.

2. As this is a service contract the creditor does not need to send a default notice.

3, The default will have been placed by the phone service provider prior to sale of

the debt to Sigma Red.

4. The settled account entry stays on file for the balance of the 6 year period from the default date.

5. No agreement I does not preclude reporting to the CRAs and the debt purchaser is obliged to up date the files.

6. This is not a matter of illegality, might in some circumstances be unlawful.

 

I know this sort of situation arises very often with mobile accounts, it is always best when cancelling a contract to ensure that there are no remaining charges of any sort that need to be paid.

 

The default appears to be properly placed, the only possible challenge that could be possible is that if the default sum of £19 was made up entirely of charges, the Information Commissioners Office Guidance on Defaults states 'If a default sum is made up of charges (in this case call charges will be allowed) (penalties) without which the account would not have been defaulted no default should be placed.

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Hi,

 

Many thanks for the quick reply, i did wonder whether or not this was a case of Sigma having renamed the debt.

 

What concerns me though is that there is a clear and definite entry on her credit file that states that she had a T Mobile account (she has only ever had one) which was marked as having been maintained satisfactorily and also having been settled, this was as mentioned marked as settled in December 2007.

 

What i cant understand is how Sigma can then add a default in January 2011 against an account/agreement that is also listed as previously settled some 3 years earlier?

 

That hardly makes sense nor does it seem like there is an account or agreement to register a default against?

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That is wrong. They cannot default for the same debt twice nor can they change the date of the default. You must complain.

 

In the meantime, you can add a notice of correction (up to 200 words) alonside the offending data.

 

Did you move house after cancelling the contract?

If not, did you not receive any correspondence from T-mobile?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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One entry marked settled by the OC on sale of the account to Sigma Red, Sigma Red are the obliged to update the file, there is currently a move for the Original Creditors ''settled'' entry to be left in place with the debt purchasers entry showing alongside, supposedly to show the complete history of the account, it is not two separate defaults on the same account but a progression showing the true conduct of the account, seems unfair I know but it is a more accurate picture.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Hi,

 

She has lived at the same address for the last 18 years and on closing her account with T Mobile in 2007 she did receive a letter from T Mobile stating that there was an outstanding balance of £19.77 due to late charges or such like, she immediately rang them and drew their attention to the fact that she had paid her account in full and then never received another thing from them.

 

Since then she has received nothing until a few months ago when she got a letter from Sigma Red saying that she owed the £19.77, she then rang them immediately and explained that the debt had been paid at the time of closing the account and never heard a peep after that.

 

She certainly never heard anything from Sigma Red in January 2011 or in the months preceding that and for the sake of £19.77 would not have allowed it to come to a default regardless (much the same as she has paid it 2 weeks ago because of the hassle this is causing with trying to get a mortgage).

 

The whole thing stinks of T Mobile having done nothing to close the account but also of Sigma having decided that they can just register a default that actually has no legitimacy, particularly when her credit file shows her T Mobile account as having been maintained and settled 3 years earlier :(

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One entry marked settled by the OC on sale of the account to Sigma Red, Sigma Red are the obliged to update the file, there is currently a move for the Original Creditors ''settled'' entry to be left in place with the debt purchasers entry showing alongside, supposedly to show the complete history of the account, it is not two separate defaults on the same account but a progression showing the true conduct of the account, seems unfair I know but it is a more accurate picture.

 

 

That would actually make sense if the 2 accounts were linked and could show anyone looking at the credit file that they were one and the same, however because the credit file/report is in date order this actually now looks like its 2 different accounts at different times and therefore surely show no relevance to each other?

 

Also what is the actual purpose then of T Mobile showing the account as having been satisfied in the first place, surely it needs to be shown as still in default from its origin.

 

It doesnt just seem unfair, it seems completely misleading :(

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Hi Mick, Thinking on, may be an ''appeal'' on the grounds of a 'gesture of goodwill to SR & T Mobile as the amount was immediately settled as soon as it became apparent and the extremely small default sum is causing undue difficulties for your wife, have known this to work as long as you write to a higher level of authority than customer (dis) service which has no authority other than the company script allows.

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That would actually make sense if the 2 accounts were linked and could show anyone looking at the credit file that they were one and the same, however because the credit file/report is in date order this actually now looks like its 2 different accounts at different times and therefore surely show no relevance to each other?

 

Also what is the actual purpose then of T Mobile showing the account as having been satisfied in the first place, surely it needs to be shown as still in default from its origin.

 

It doesnt just seem unfair, it seems completely misleading :(

 

When a debt is sold the correct procedure is to mark the account as settle the original 'creditor' has been paid by the debt purchaser thereby the account is settled, and then the new owner MUST report the changes.

 

Any potential lender checking credit file will be aware from the layout that this is one account with its progress being reported.

 

See my post above for a suggestion.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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Much appreciated for the advice, i will see if i can find someone that i/we can write to in both Sigma Red and T Mobile and see where it gets me.

 

Many thanks again.

 

Mick

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