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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I am FUMING. Ebay negative feedback


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Hi.

To say I'm fuming is an understatement.

On 30th April I bought a speedo from a seller on Ebay. It was a very reasonable price including delivery.

 

15th April I opened a case as it hadn't arrived.

 

20th April I got an email from the seller apologising, saying that my order had been missed and would put it out for delivery the next day. It was during this email that he stated that the speedo would be coming from the Czech Republic. This was not made clear in his ad.

 

28th April I contacted the seller again as I still hadn't received it.

 

On 30th April it turned up. Obviously I left negative feed back to the effect of

 

Good price. Lousy customer service. Will not use again

 

I just happened to look at my own feedback today and spotted this gem.

 

Sellers beware. Unpleasant character. Sent second item after first lost?? Beware

 

Compare that with what he told me in the email.

 

 

Anyone who knows me would know this is not true.

 

I have emailed him demanding removal 'or else'

 

I have taken a screenshot of it.

 

How very dare he!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks. That is now done. I assumed that the seller could delete the offending comments but obviously I was wrong. Let's see how long ebay take to resolve this.

If you are asked to deal with any matter via private message, PLEASE report it.

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Was it positive feedback - with a negative comment?

eBay are as much use as a chocolate teapot... I'd leave a comment in reply to it " reply to feedback" received and tell your story about the lousy customer service.

 

To be fair. You left the seller a red blob on his feedback, although rightly so and truthful... It was bound to start some mud slinging.

 

Good luck with getting eBay to sort it.

 

I wouldn't worry too much if you've got lots of positive feedback, buyers and sellers won't generally be put off by that. With your own reply added they will see that it's just malice from the seller because you dared to be honest about the way he trades on eBay.

It never rains but it pours...

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Was it positive feedback - with a negative comment?

eBay are as much use as a chocolate teapot... I'd leave a comment in reply to it " reply to feedback" received and tell your story about the lousy customer service.

 

To be fair. You left the seller a red blob on his feedback, although rightly so and truthful... It was bound to start some mud slinging.

 

Good luck with getting eBay to sort it.

 

I wouldn't worry too much if you've got lots of positive feedback, buyers and sellers won't generally be put off by that. With your own reply added they will see that it's just malice from the seller because you dared to be honest about the way he trades on eBay.

It was positive feedback with a negative remark and to be fair to Ebay, the remark has been removed with Ebay putting a link to why it was removed without saying exactly why although the comment I left underneath saying 'this is not true' has been left up which could confuse someone who may think I am disagreeing with Ebay but hey-ho!

 

 

Keep us informed foxy :)

 

 

 

BTW was it the 30th of May that they turned up ;

 

Yup! Ordered 30th April, Turned up 30th May. I would have thought that if you were interested in good customer service, you would reply to a message immediately, not wait for 5 days then take another 10 days to get the ruddy thing delivered. I leave feedback as a courtesy not a right. Usually if I have had bad service, I don't leave any feedback but on this occasion the service was so awful, I felt I had to warn others and the guy did not like it.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Forgot to add that this particular trader doesn't have much in the way of feedback and all the others are positive, mine being the only dissenter. If there was other reasons why the delay occurred (such as illness) my feedback would have been different. I think I am fair to all (where possible)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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