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    • Thanks DX,    I will update if they outsource to another company or issue any of proceedings (unlikely I know)    cheers, 
    • go up on your UC log-in it should tell you if you are entitled to free prescriptions. if you are, then yes  and yes go get all your moneyback.    
    • I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect.   they man the barriers at peak times, when people have purchased their permit to travel at a peak time travelled at a peak time arrived at their destination at a peak time.   thus they prevent: [loss of revenue] the traveller simply paying for an off peak fare when they just travelled in peak time [and most probably are a worker] getting an off peak return when they are travelling back home in peak time [worker returning home]     in other words ..fare dodgers.   your intended return was off-peak, but you didn't tell them.. we'll never know when your permit to travel was purchased nor if you travelled in peak time....but as from about post 5 i'll hedge my bets..   yes you are entitled as others may well be, to a refund because you were returning off peak but if you don't tell 'em…….   as for our experts , its either they are on holiday, which is none of our business or they sussed you out a longtime ago and don't want an argument here that they have 1000's of times in their regular work....   anyway  I've said all this from the start this thread is getting boring and repetitive.   dx ...    
    • @BankFodder and @BazzaS Thank you for your responses ~ I take on board all that you've said, and can only apologise again for all the narrative.   My nephew who's been [supposedly] dealing with this for over 6 months, unfortunately didn't have the experience and was consequently taken in by them and the way they 'operate', and he consequently let me down massively including through the Ombudsman this 2nd time: * 2nd Complaint with Ombudsman initially registered 11/04/2019 but, not registered properly until 15/04/2019 through their helpline (by this time my nephew, who was down as my rep for the Ombudsman, too, and the preferred contact, was away and out of the country until 07/05/2019, which was the day before the ombudsman's system had given for all evidence to be in). * Eventually after asking for and being granted 2 or 3 extensions all evidence had to be submitted by the 28/05/2019, though I was still able to keep adding evidence which would supposedly be taken into consideration (it wasn't...don't think any of it was, and it didn't take me long to work that one out!) via the messaging system. * On the BH Saturday (25/05/2019) during a phone session with my nephew in a last ditch attempt to try to get the evidence on the site, he ended-up really pushing my boundaries over this (I've finally had EMDR last year for all the trauma I've been through and that had finally kicked in)...I ended-up calling my nephew a patronizing [and might have used the F word!] prick and turning the phone off. Haven't spoken to him since, or the rest of my family, am only communicating with them through emails, texts and messenger on Facebook, and am intending to keep it that way until I'm god and ready. * The Ombudsman eventually issued his decision on 05/07/2019 (N.B. During this time he'd contacted me twice on the phone, thus bypassing my nephew's status as npower have been doing for years, including in the run-up to my lodging the latest complaint with the Ombudsman). * Npower appealed the decision on the 11/07 (the arrogance of that will strike you once I get the chance to upload the evidence I've been accumulating over the time my nephew has been 'dealing' with them and subsequently), I appealed the decision on the 18/07, which was the day before the final 14 days to appeal were up (N.B. During our 2nd converation, the Ombudsman had told me, whilst prefacing this with "I probably shouldn't be telling you this..." 🤪, that if I left it until the day before, I'd then have another 14 days whilst he considered the 'appeal' and then, even after that, I'd have recourse to appeal to his manager if I felt he'd got something wrong!!..........Yeh right! 🤬). * In the end he rejected both of our appeals and this is the basis of his response on the 01/08/2019, which he'd taken to be a relatively simple billing issue, along with my not having understood my bills and never having paid enough all along (NOPE!):- "Some of the bills are shown differently on the spreadsheets, but the information is the same. For example, on the first spreadsheet there is a bill of £3,032.40 on 4 October 2018. On the second spreadsheet there are three bills issued on 4 October 2018 for £677.33, £678.30, and £1,676.77. These three bills add up to £3,032.40. I appreciate that this can be confusing for customer’s, but this is something I did cover in my original decision. Whilst I acknowledge npower’s point that a manual bill will essentially contain the same information as the bills previously issued, it is the way in which the information is presented that is crucial to assisting the customer to understand their account better. After considering the appeals from you and npower, I can see no justifiable reason to change the decision, which I maintain is fair and reasonable for both parties, based on the evidence I have reviewed. I confirm that Ombudsman Services: Energy’s full and final decision is that npower should: • Issue a letter of apology. • Apply a credit of £120.00 to account 142309111 for the two failed appointments in 2015 in line with the terms of the Guaranteed Standards of Service. • Apply a goodwill gesture credit of £200.00 to account 142309111 in recognition of the shortfalls in service. • Provide the customer with a manual bill to show a clear breakdown of charges, payments, and credits on account 142309111 for the period from 19 February 2013 to 19 February 2019. We have now reached the end of our investigation process and there is no further opportunity to appeal. You now must decide if you agree to accept our decision in full and final settlement of the complaint."   * I haven't accepted it (why would I, when it's based on lies; npower breaching every SLC and Customer Obligation going with me; the GDPR and former DPA; fraudulently altering my data to fit in with their narrative; obfuscating, kicking-up a dust-storm, using bullying and harrasment every time they're challenged, all with the intention of trying to put the onus of responsibility for .managing. my account back onto me and save themselves coming under further scrutiny with Ofgem...though they're so far behind what has gone-on with this company over the years and/or they just don't want to unsettle their "Dear Stakeholders", especially with one of the Big 6; and all whilst I've been finally able to get the very damning evidence together against them?!). I'm about integrity and having a moral compass ~ everything this company isn't and lacks ~ and I will no longer compromise that for anything or anyone, particularly not this shower of 💩s in npower.   So yes @BazzaS I " a) want to take action" and furthermore, I believe I've got a very good case against them with your help.   Again thank you both for your support and I'll start on the bullet list over the week-end and also start uploading evidence (I've got rhemes of it on a USB stick, which I'm currently redacting the important ones of).   GM  
    • Hello.   I have received one of these penalty notices  for a prescription from several months ago.  I usually have a prepayment card but they're saying it may have expired, which it could have done.  Unfortunately, I can't find the card itself so I can't confirm.  I was going to pay the penalty on the grounds I may have carelessly let it expire but on the website for paying it says I may be entitled to free NHS prescriptions as I'm claiming Universal Credit.  I can't recall which elements but I suspect it's child tax credits and possibly something due to not high salary.   I'd never considered that I may be eligible but if this is true, then I may have been buying the prepayment card unnecessarily.  Which makes me wonder if I can avoid paying this fine because even though I ticked the box to say I have a prepayment card, which was technically not the case if it's expired, I may be eligible for free prescriptions.  Assuming I am, which I will try to determine next week for sure, do you think I can appeal the penalty based on the wrong box being ticked but ultimately it not be a fraudulent claim because I am entitled to them free anyway.   Does that make sense?  Your thoughts on the matter are all appreciated.
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Really need some advice about a letter i have received from local council regarding the recent extension of my boundary fence.

The problem has stemmed from me having a nosey neighbour who has issues with everything and everyone, so much so that i stopped talking to him a few years ago. He built his shed on a platform which enabled him to stand in the doorway of it and look directly into our house. He has used the chance to do this constantly. I have had no privacy and had become increasely distressed by this.

He makes unlimited pointless trips to the shed whenever i am outside to watch whatever i am doing. I then had to take on my daughters dog as she moved into a flat and couldn't take him, i already had 2 dogs of my own. It has take a while for the new dog to settle, made worse by my neighbours constant messing in his shed for no reason. I then decided to put a little extension in height of fence just at the height of where his door is visible into my garden.

He came out on the night and i heard his wife ask what he thought to which e replied he had no problem.

Today i have received a letter saying the fence is now 2.3 metres and needs to come down to 2 metres. I have emailed them back with my concerns over his shed, also he has a tree against my fence that is at least another foot above my new higher fence.

Do i have valid claim against his shed height and privacy as it is on a platform? I said in email i have no problem with lowering fence but have issues with the shed.

Hope i have put this in the right place

 

Thanks in advance :)

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plant a few fast growing conifers ( leylandii ) to act as hedge, keep trimmed as they will get out of hand or erect your own shed to shield his?

Apply for planning permission to erect a higher fence.

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I've just bought a new shed but its on the other side of the garden. I've emailed council and am hoping they listen to my side. I'm not lowering fence for my neighbour to be able to spy on me again :(

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I suppose what i really want to know is what the council will say. Have i got an argument with the shed on a platform? Does anyone know or have an experience of such things?

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Hello there.

 

How high would you say the platform with the shed on it is please? And which part of your house and garden can he see? I don't know if that's all relevant, but it will help us get an idea of the problem.

 

My best, HB


Illegitimi non carborundum

 

 

 

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Coucil can lower the fence and then charge you, lower it and plant conifers as suggested it is not worth the argument. also visability of your garden is one thing and not taken too seriously but looking into a house is


If I have been of any help, please click on my star and let me know, thank you.

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Planning law is 2m fence does not require planning, anything higher does.

You should get it if no other factors involved. However somebody has objected otherwise they would not have contacted you.

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Apply for retrospective planning permission and invite council to send someone round as you were basing the height of the existing fence on the base of your neighbours shed being the ground level! You can also add trellis to your 2m fence and grow something like russian vine up it. that will do the job in no time. Also, if the slats on the trellis are carefuly designed, your neighbour will not be able to look through them at an angle so limit his view.

You could also take up air rifle target practice in your garden and place the pellet catcher on a post at a suitable height so the constant clanging of the pellets splatting on the trap annoys him enough to scurry off

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Thanks for your replies. The platform is probably 1 1/2 feet high at least. He can see into my hallway when i open my back door. Also before i heightened the fence i couldn't shower with the window open as he could see me. At the height it is now i can open the window a little.

I had an email off the council saying they would pass my concerns to the officer and he would get back to me with options. That was two days ago and i've heard nothing. Seems a bit funny now that the fence is higher he doesn't need to make so many trips to his shed :(

Thanks Ericsbrother, i am really hoping that he has to lower his shed, then i will lower mine.

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If the shed is within two metres of a boundary then the maximum height cannot exceed 2.5 metres. No raised platforms over 300mm. A raised platform is defined as anything more than 300mm above ground level- measured at the highest point and includes decking. I personally would raise your own complaint in writing directly with the councils planning department. They should come out and look at the shed, taking measurements. It maybe your neighbour is breaching planning laws.

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This is incorrect. The maximum height of 2.5 metres relates to buildings i.e. sheds, within 2 metres of a boundary of the curtilage of the house. Under common law a curtilage is defind as the enclosed space and ground delinated by the boundary fence. However, this is quite a complicated area and in my experience open to numerous interpretations. Pinkrat needs to raise the issue with the planning office and/or a good property law solicitor.

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Although I stated this is a complicated area, it is well established that the boundary includes the garden fence. if your neighbours breached the rules it could possibly lead to him having to remove or lower the shed.

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Council have been in touch and are very sympathetic to my concerns. They have no interest in enforcing me to do anything but will have to look at it again if my neighbour persists. Safe for now :) Am going to be planting a few conifers though aswell. Thanks for your replies :)

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If your neighbour gets pushy the council will be obliged to do something about your fence. Perhaps a quite word with him pointing out that if he pursues this you will have no option to talk to the planning department about the raised shed and its proximity to your boundary

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I don't speak to my neighbour at all and also the council said i can not do anything about his shed. If her does pester the council i will have to report him to someone for watching everything i do.

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Which council department did you talk to? It may be someone who has no legal knowledge and cant be bothered to check with someone who does. Has the planning department been out and measured the shed. Has the planning depatment actually written to you clearly outlining why its not in breach of relevant planning law? Dont take their word for it over the phone. Iv rung my council on another matter and was told nonesense. It was only when I wrote to the correct department and received a letter from someone with the correct qualifications and experience they admitted their previous advice was incorrect.

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The man i spoke to was the one who sent me the letter. It says he is an enforcement officer for planning services. He said something like the shed could of measured up to 4 metres as the garden sloped and they had to measure from the base of the platform. The garden is exactly the same as mine and we didn't need to put our shed on a platform. Its just on a concrete patio base. I didn't really take it in as he said owing to my problems and the reason i put up the fence he would not enforce it. He said that if it went pear shaped, he would have to look at things again but for now get on with your life sort of thing.

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The height of the shed should be measured from the highest ground level adjacent to it. It can be 4 metres in height but not if its within 2 metres of a boundary when the maximum height is 205 metres. However if the planning department is doing nothing about your fence id leave it. If he does complain we can look at it again.

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why not stick a CCTV camera up in your window pointing 80% toward the garden and 20% toward his shed door, will get your neighbor paranoid as hell but nothing they can do.

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