Jump to content


wiggum2013

Parcelforce Clearance Fee and Import VAT

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2178 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all, really in need of a bit of advice.

 

I ordered a fancy dress costume from the US towards the end of May paying c£25 for item and same again for delivery via USPS express mail. Despite entering the UK within 2 days it was not delivered 6 days later and is now past the date I needed it by. I have received a letter from Parcelforce saying I need to re-fund them £7 for import VAT and £13.50 for 'customs clearance fee' that obviously I never authorised. The letter said they will return it to the seller after 20 days if I don't pay.

 

My question really is what would happen if I didn't pay and it was sent back, seeing as I no longer want the item? Would Parcelforce demand I pay the fee anyway? Would they charge me for postage back to US? Would they charge the seller?

Share this post


Link to post
Share on other sites

So it was held at customs/parcel force for 6 days before they contacted you regarding fees ? Were you aware that you would be liable for this fee - was the seller aware ?

 

If you don't pay the fee and the item is returned, then I cant see Parcel Force being able to charge you for this - as you say, you have no contract with them.

 

I will try and see if I can find some more information.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

http://www.parcelforce.com/sites/default/files/Contract%20Conditions%20of%20Carriage%20121212.pdf

 

Link above to Parcel Force terms and conditions. It looks as though if the item is not delivered for one reason or another, then it will be returned to the customer "the customer being the person who sent the item" and they will be responsible for any charges etc. That is the way I read this anyway.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

The customs fees are charged by HMRC

 

Royal Mail/Parcel Force just collect the duty on behalf of HMRC

 

The parcel will not be released until the fees are paid on collection

 

The goods will be returned back to the sender as undelivered if not collected

Share this post


Link to post
Share on other sites

Many thanks. It was bought from ebay which did have a generic note saying there may be taxes I would be liable for certain items, but never had any before and assumed the £25 postage I was paying would be sufficient for clothing. Certainly didn't say anything about clearance fees.

 

I've had nothing to suggest the seller was aware I'd be paying extra charges, although don't really want to end up in a dispute with them, my beef is with parcelforce.

Share this post


Link to post
Share on other sites

Can you not simply advise the ebay seller that the item was seriously delayed at customs and that you were not aware there would be these charges. That you are not prepared to accept delivery under these circumstances and that PF will almost certainly return the item to her. I think when I was doing the search earlier there was some information for ebay sellers who were sending internationally and I noticed that they were advised to tell their buyers there might be charges to pay or delays due to customs.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

I got caught by this parcelforce charge once before and started to get careful as to how any items bought overses would be dealt with once arriving in U.K. Now I have just been stung again but their flat rate fee is now £13.50 and more than the v.a.t they say I owe. This time my small packet value around £30 arrived via EWS mail. I mistakenly thought that would be a direct to door service. Wrong! it was held at the Parcelforce UK collection centre for about 3 days. Then got delivered after which they sent out a bill. Although this is not an Ebay Seller issue, they chose EWS as their preferred carrier so i have emailed the seller and said i will inform the Ebay community to beware buying similar items coming through Parcelforce. We have decided not to use Parcelforce for any of our U.K parcels now and will use many of the other smaller firms who can accept online orders 24/7 and arrange collection or drop off at my local store. As for their bill, I shall, wait and see what further correspondence gets generated and pay the vat portion first. I may even find out if I can make a payment direct to HMRC. This is Robin Hood stealing on the part of Parcelforce, when low value packets are being sent more often and it is hard to see how these charges are justified.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...