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loan options.net broker took £64 from my bank account - they wont refund it!!


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H

 

i has anyone had dealings with loans options.net

 

they took £64.00 out of my account

 

they have not given me anything

 

I actually cancelled the membership as they call in within 24 hours.

 

They have said they will refund £30

 

what on earth is the other £34.00 for.

 

I have looked at the consumer credit act section 155 which says they can only hold £5.00 back

 

so why do they think it is ok to just refund £30.00 .

 

I have sent them an email stating that I want the whole amount back and quotes the credit act 1974.

 

Has anyone else had this problem with this company .

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so this is a PDL company or a loan broker?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ah yes one of that lot

 

ok so they've taken a fee for finding you a loan

which you didn't take up or use...

 

moved you to the PDL forum.

 

how did you pay by debit card?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Chargeback. tell your bank its an unauthorised transaction.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi , Thanks for the info I have today had an email to say that they will refund £59.00 but this is only after I sent an email quoting the consumer credit act 1974 section 155 that they agreed without argument to refund the larger amount. I am very happy and I encourage other people to use this section from the credit act . Thank you for your help this forum is brilliant

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  • 2 months later...

I could use your help michphil.....

 

.im just off the phone with them for the same issue.

 

I quoted Section 155 of the CCA as I had already read up on the issues incurred and

 

the lady on the phone said they are not governed by that Act as they provide a service and are not a broker so im confused.

 

She agreed to refund me £40 but I told her i will be seeking the rest of it.

 

Help??

MBNA - £308.40 charges refunded :roll:

Halifax - £190.00 charges refunded

RBS - £2100.00 bank charges refunded :p

RBS - Pursuing PPI claim and removal of 3 defaults

Barclaycard - £290.00 charges refunded

T-Mobile - default removed :grin:

Littlewoods - no CCA - removed account

Forth Housing - CCJ to remove :mad:

Lloyds TSB - Pursuing refund of £800 charges

JD Williams - no CCA - pursuing

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Tell Your bank to refund. Ignore the lender. Do you really think the lender will refund easy money for themselves?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa [now the FCA] 11:24 31/05/2013 guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware, though, that you will still be responsible for paying any money that you owe.

.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

and

Attach the following to your claim and in the interim period write to your bank and attach the following (Keep a copy)

Regulation 55 of The Payment Services Regulations 2009:

55.—(1) A payment transaction is to be regarded as having been authorised by the payer for the purposes of this Part only if the payer has given its consent to—

(a)the execution of the payment transaction; or .

(b)the execution of a series of payment transactions of which that payment transaction forms part. .

(2) Such consent—

(a)may be given before or, if agreed between the payer and its payment service provider, after the execution of the payment transaction; and .

(b)must be given in the form, and in accordance with the procedure, agreed between the payer and its payment service provider. .

(3) The payer may withdraw its consent to a payment transaction at any time before the point at which the payment order can no longer be revoked under regulation 67.

(4) Subject to regulation 67(3) to (5), the payer may withdraw its consent to the execution of a series of payment transactions at any time with the effect that any future payment transactions are not regarded as authorised for the purposes of this Part.

This means that you can simply ask your bank to refuse the payments, it is also good practice to let the lender know too.

So, if you would like your creditor to stop trying to take a payment all you need to do, in theory, is to inform them that you remove their authority. It's probably better to do this in writing and via recorded delivery - if possible.

You can learn more about your rights via the following fsa guide :

Ending recurring payments from credit cards

57 Recurring payments, is the term used to describe transactions for which a client has granted written permission for her/his credit or debit card to be debited for recurring goods or services, for example, club membership subscriptions, insurance cover or payday loansicon. The card may be debited annually, monthly or at other regular intervals.

.

58 In most cases, recurring payments can be cancelled by telling the trader taking the payments. However, a client has the right to withdraw consent by simply telling whoever issued the card (the bank, building society or credit card company) that s/he does not want a payment to be made. S/he can tell the card issuer by phone, email or letter.

.

59 The card issuer has no right to insist that the client ask the trader to stop taking the payment first. The card issuer has to stop the payments if the client has asked them to. The client could point out to the card issuer that they should follow the FSA guidance available in the FSA know your rightsicon booklet which is available on the FSA website at www.fsa.gov.uk.

.

59a If money is still taken from the client's account, it will be deemed to be an unauthorised transaction, and the card issuer must give her/him an immediate refund. The card issuer will have to cancel any interest and charges added to the her/his account because the payment was taken. It is not up to the client to prove that s/he told the card issuer to stop taking payments. Instead, the card issuer would have to prove that s/he did not tell them to stop making payments.

.

60 The client should make a complaint to the Financial Ombudsman Service when all the internal complaints systems within the company issuing the card have been exhausted.

I hope this information is of assistance

New june 2013

Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority said.

The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs) due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

CPAs, which are also commonly called recurring transactions or recurring payments, are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by mistake following cancellation by a customer the customer will be refunded immediately.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue. From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

http://www.ftadviser.com/2013/06/28/...J/article.html

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Fuzzylittlething,

I am so sorry that you are going through this. They are NOT allowed to keep so much of the money they can keep £5. Send them an email quoting consumer credit act 1974 section 155. They are governed by them. Do not ring email and stick the quotes in form the consumer credit act. They have no rights to keep the money £5 will cover their little bit of button pressing. Stand firm and get that email sent I know there is a contact page on their website send it through on that. Tell them they have 48 hrs to reimburse the money to you . I got 2 refunds 1 for £29.00 and 1 for £30.00 which means they took £5 which I was not bothered about.

 

Good luck and let me know how you got on but do not back down and make them see you are not frightened of them and you know what you have said is correct .

Edited by michphil
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  • 5 weeks later...

I'm having the same problem with this company was mis led into paying this £64.76. I rang to tell them i want the refund I was told to write a letter which will take 10 days to reply t as made me skint to the point of having to sell my tele is there any number I can ring to make a direct call to transfer the funds back into my account as ive got to pay nursery fee. for my son please really need the help as im quite shy person ad wat should i say? Thank you

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I'm having the same problem with this company was mis led into paying this £64.76. I rang to tell them i want the refund I was told to write a letter which will take 10 days to reply t as made me skint to the point of having to sell my tele is there any number I can ring to make a direct call to transfer the funds back into my account as ive got to pay nursery fee. for my son please really need the help as im quite shy person ad wat should i say? Thank you

 

as post 8 contact your bank

 

 

 

Start Your Own Thread - HERE

 

do a chargeback now

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
I'm having the same problem with this company was mis led into paying this £64.76. I rang to tell them i want the refund I was told to write a letter which will take 10 days to reply t as made me skint to the point of having to sell my tele is there any number I can ring to make a direct call to transfer the funds back into my account as ive got to pay nursery fee. for my son please really need the help as im quite shy person ad wat should i say? Thank you

 

Hi,

unfortunately there is no other way of doing it .I have tried to find an email address for you but they do not seem to have one. I would send it recorded delivery . I am sorry you are going through this I know you get sucked in by these people and they should be stopped. Make sure that you quote the consumer credit act 1974 section 155. By law they can legally keep £5.00 no more than that. But you really do need to act fast as they will be taking a daily rate . I would fill in their enquiry form on their website and let them know what you are doing. Hopefully this might stop them adding on the extra money send you letter to

 

Loan Options

 

3rd Floor Wyndham House

 

1-3 Wyndham Street, Bridgend

 

CF31 1EF

 

I am afraid there is no quick solution to this problem and I will keep my fingers crossed that they act quicker for you

 

Best wishes x

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do a chargeback now

 

utter bunkum the bank cannot refund it.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Please note that this topic has not had any new posts for the last 2731 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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