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    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
    • Insurers can't call it a claim if you didn't make a claim under the policy (so they can't, for example, use your call to reduce your NCB).   But many policies require you to report any damage to the insurer even if you don't make claim, and this is usually one of the questions asked when people are getting quotes through online sites. There is nothing to prevent an insurer increasing your premium if your car has been damaged even though you didn't make a claim. It feels unfair, but that's what's allowed. (Insurers' logic is that if you have had a small accident that you haven't claimed for you are statistically more likely to have another accident and next time it might be larger. I know that doesn't sound very logical when it's a tile falling off a roof, but "the computer says".)
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Jmulv

Universal Jobmatch Website

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Hi,

 

Quick question to all of you who have had the wonderful experience of being bullied to register on this website I've got some points that need clearing up.

 

I went into JSA today and saw a different advisor, normally they don't mention anything about my job search or universal job match. Today I was told by a different advisor randomly I need to broaden my job search to apply for any jobs as I've been on JSA a while including any jobs I can find like cleaning etc. Now I'm not trying to be an ass here and pretend I'm too good for anything however the jobs I'm applying for are what I have experience in sales/admin etc. so I'm not about to just randomly apply for a job firstly I have no experience in and I don't even want to do...

 

I'm under the impression you only have to apply for jobs listed on your jobseekers agreement and apply x times a week. I was then told oh you have to sign up for universal job match too and tick the boxes to give us access to your account (now I'm aware you DON'T have to give them access to your account) but of course she makes no mention of this. Seems the DWP are starting to play dirty tactics not telling you things are not mandatory. Am I wrong here? The letter even says "it is PREFERABLE if you give us access to your UJ account" I don't see mandatory anywhere... basically all I've been doing is using a job journal as normal writing company name I applied for and position and it's been fine with my other advisor.

 

So how have you guys handled this? I have good social acuity so I usually just talk my way out of situations and bull**** they feed me and I'm too aware to fall for their crapp, ingeus tried the same thing making me sign a data protection waiver.

 

I feel bad for people who are less clued up and fall for these underhanded tactics...

 

Generally UJ isn't really that big of a deal in the grand scheme of things, however in my life having a basic understanding of legal rights I NEVER EVER sign anything or agree to anything I don't need too and to be honest it's a very good rule of thumb. Even if whatever it is I'm signing may be harmless.

 

Edit: Also just noticed the massive UJ thread, stupid me not keeping an eye out, however my questions are pretty specific so it'd be good to get some tailored responses.

 

Thanks

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In the beginning, I had a fairly open JSAg, but limited the available hours to Mon-Sat 9:00AM-6:00PM and stated "Could not work with chemicals, food, or children/public for medical reasons". Never divulged the "medical reason", but it kept me away from having to apply for any cleaning jobs - On the one occasion one was pointed out, I asked about chemicals exposure risk, and the vacancy was quietly dropped.

 

Quite how this would work in the current stricter compliance regime being imposed by the DWP, I'm not sure. But it may be worth going back to your JSAg and renegotiating it if you can.


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In the beginning, I had a fairly open JSAg, but limited the available hours to Mon-Sat 9:00AM-6:00PM and stated "Could not work with chemicals, food, or children/public for medical reasons". Never divulged the "medical reason", but it kept me away from having to apply for any cleaning jobs - On the one occasion one was pointed out, I asked about chemicals exposure risk, and the vacancy was quietly dropped.

 

Quite how this would work in the current stricter compliance regime being imposed by the DWP, I'm not sure. But it may be worth going back to your JSAg and renegotiating it if you can.

 

Yeah seems they are getting really strict, but I'm unsure how it's really going to help anyone anyway.... also the tactics of not informing claimants is really bad. I can't quite believe this is a government department and it's a total shambles, ingeus are no better saying that though.

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Once you have been claiming for a period of 6 months you are expected to open your job search further and look at other types of employment, once you get to work program then yes you are required to apply for any vacancy that you are qualified and capable of doing.

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Once you have been claiming for a period of 6 months you are expected to open your job search further and look at other types of employment, once you get to work program then yes you are required to apply for any vacancy that you are qualified and capable of doing.

 

What form does that information take? I have only ever been following my job seekers agreement, and no other advisor has ever said anything aside this one. I mean I may be back to my usual advisor next week so it'll be interesting to see what she says.

 

Ingeus also never made me just apply for anything.

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