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Hi everyone I was wondering is someone can give me some advice please. I bought a mattress in January of this year, it was delivered late in February 2013. Since then we have had nothing but problems with the mattress as it dips both sides and has ridge right down the middle of it. We were told by the manufacturers to turn the mattress round every week for 3 months to let it settle as it is pocket sprung. Please bear in mind that my husband and I are disabled but we found someone willing to do this for us. Now we are in June and it is still as bad as ever!


We asked the company who sold it to us to change it as there is a fault with the mattress, they then spent an age and a day contacting the manufacturers and telling them it needs to be replaced. The manufacturers have said get stuffed basically as it was the wrong mattress for us!!. We have stuck to our guns and want it replaced but the company who sold it to us have said that yes they will replace it and send it back to the manufacturers for inspection BUT we must pay £60.00 for delivery and taking away of the old mattress and IF a fault is found with our mattress that we have at the moment then a partial refund will come back to us.


Surely by law this is not right is it? the Sale of Goods Act must come in here. My husband and I are at our wits end and cannot lay on this mattress at all as it is that bad.


Any help would be most appreciated from you.


Thank you.

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