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Vodafone Insurance terrible - help!

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Hey everyone! Really need your help!


Last Thursday 6th June, I lostmy phone walking near my house and back. I immediately phoned Vodafoneinsurance to report the loss and make a claim. I rely heavily on my iPhone forwork so it’s a real struggle without it. I was told it would take 1 to 5working days to assess the claim but every time I call I’m advised they areawaiting third party info, however, nobody knows who from or how long it willtake.

Vodafone are really unhelpful, and theymake you feel like a criminal when you call. One guy asked me what I waswearing so that he can check CCTV with police and when I find my phone I shouldcall back. They are unsympathetic and unhelpful and would not give me atimescale as to when I should be receiving a new handset.

I’m leaving to go away next week and Ineed my phone desperately. I had previously lost my phone about 3 months agoand the guy mentioned that on the phone. Could this be an issue? Am I beingpunished and made to wait? I’m on a £50 a month tariff and paying £13.99 on topfor insurance. I pay insurance so that accidents like these can be covered andI have peace of mind. Now it’s just stressing me out.

Can anyone please help in anyway?

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Hello and welcome to CAG.


I'll move your thread to the forum on telecoms where there is a helpful vodaphone rep. I'll leave a short term redirect from this forum for you to follow.


My best, HB

  • Haha 1

Illegitimi non carborundum




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Hi mimo,


I can understand your eagerness to get this sorted out.


If you still need some help could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?


Once sent you'll receive an automated reply with a reference number. To make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?


Kind regards,




Web Relations


Vodafone UK

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