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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Thames Water Customer Service??

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Amazing. Just called ThamesWater - you know, one of those companies which doesn't seem to pay much tax and whose CEO only got £274,000 bonus because he didn't do very well.

I wanted to inform them about a new address and to open a new account. I asked them what the fixed charges were for and the woman told me that it was for maintaining the meter and for taking meter readings.

I said great, so you'll be round to read the meter, then. She said, No - we don't do that on moving in. You'll have to do it yourself. When I started to point out that this didn't seem to make sense when she had just told me that the £84 per year covered reading the meter, - she just hung up the phone on me!!!!

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As you say, amazing.


I have the 'pleasure' of having my water 'supplied' by Veolia who then bill me for charges to/from Thames Water for sewerage, then they add on the standing charges. Recently I queried why the standing charges make up approximately 75% of my bill and why I'm charged more for the sewerage component of my bill than I am for the actual water used - their answer was its only fair that I pay the same as everyone else in my area for maintenance of said system even if I use less of the product!!


On the matter of the sewerage charge being higher than the 'clean' water portion of my bill, that is not their fault but is down to Thames Water as they dictate the charges and there is no ability for Veolia to contest the level of these charges!!


The CS operative then tried to insist that my monthly DD payment wasn't nearly enough and they would need to at least quadruple it (this has been a recurring theme across the 8 years I've lived in this flat, I pay only for what I use, they want me to build up a massive credit on my account), when I asked what information they were using to guesstimate this I was told that it was based on it being a 2 bed property with 4 adult occupants (what used to be here more than 10 years ago) and not based on the meter reading taken by them which was on the bill and which, on the bill date, left me with a credit amount on the account!! Again no answer and, strangely, the call got cut off at that moment!!


Good luck in getting any sort of sensible dialogue going with them!!



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