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    • Who actually carried the items? Was it Hermes? I understand that you declared that they were loudspeakers and that before you enter the contract you were told that they would be protected for loss only and so you took out an insurance to cover that risk – is this correct? I'm afraid that if that is correct then there is probably very little you can do. Was it provided to in writing that these would be protected for loss only?   
    • Hi Peter,   I recall Barclays required the account to be brought under a stated threshold. I presume that the failure to comply would allow immediate payment and the filing of a default.?  
    • Peter,   I thought overdrafts were payable on demand ?  
    • I'm sorry but this may be a long post but I really need some advice : My son has been working on a fixed term, claims based contract which usually finishes at the the beginning of January and then employees are asked back.. Unfortunately I was sent home from work to self isolate due to being in contact with a positive contact .I then started to feel unwell and sent for a test which unfortunately came back positive so my son had to also isolate. During this time he had kept his employers informed that he was having to self isolate and that I had received a positive and he had ordered a test and was being tested. (which actually came back positive) This is where it starts to go wrong ,although he had contacted work and gave the names of the colleagues who he had been in contact he sent an email (or so he thought) informing them that he was positive .It was not until he returned to work that he realised that the email was sitting in drafts. The app said that he had to isolate until 28th (he went to work on 28th) which he showed them when he got to work, however it does say that you have to isolate 10 days from the test or from when you start displaying symptoms so he had been isolating for 14/15 days. He was sent home as no one was aware of his test result and was told that the manager would contact him to arrange to speak to him but she was currently on holiday. He sent an email explaining all the time lines .He did not hear anything back until last week asking him what shifts he would be available for in the new year, all good we thought but then he received a letter yesterday stating  "After a thorough investigation relating to your conduct upon receiving a positive COVID-19 test result, the decision has been made not to offer you further employment " He replied saying that he did not know that there had been an investigation and requested the copies of the investigation. The reply was " "as you are not currently in the employ of ---------------there is no legal requirement for me to provide evidence for this. However in light of your request for information, the following informed the final decision:" The absence of communication with a manager upon confirmation of a positive COVID-19 result The absence of communication with a manager to arrange your return to work following a positive COVID-19 test result The high level of risk to people and business associated with the two points above The approach to communication with colleagues and management upon your return to work We have a duty of care to protect our employees and members of the public, and as we continue operating within this pandemic we must be able to fully trust our team to follow correct procedures at all times. Can anyone help please ? Do they not have to provide evidence especially he was not given the opportunity to defend himself.
    • Hey guys - I've read a fair few of the Hermes related posts but hoping you can guide me here.   I paid Parcel2Go to ship 2 speakers to me, via ParcelForce from an ebay seller (Value £170 + £33 shipping) I stated on the form it was 2 speakers, and having been told that these were protected for loss only, I took out their insurance (£9 cost) The seller packed them according to their packaging tips page - two layers of corrugated cardboard and some corrugated plastic cushioning (4 layers).    They arrived badly damaged - the base smashed on one, cracked on the other. Dents on both. Looks like they had been dropped several times from a reasonable height.   Parcel2Go are now saying that they class these as Musical Instruments and that they must be packed in a hard case.  As such they will not pay anything towards the damage. After searching through several pages, and buried links, I've have found this in their terms but its buried pretty deep, and wasn't at all clear in any correspondence, or during the booking process.   Do I have a leg to stand on in terms of making a claim in small claims court? Really disappointed in the terrible handling of both the parcels and the complaints process.   Thanks for any advice - its very much appreciated.    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

first time, hello. supermarket security issue need advice please


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me my partner and 9 yr old son was in asda back in october 2012.

 

my son won a laser pen at the fair,

 

while we were in asda me and my son was shinning it on the walls and on the ceiling.

 

shortly after we were told by the security guard to stop shinning it or we had to leave the shop,

to which i replied yes ok mate and put the laser pen in my pocket and never used again.

 

still to this day 11/06/13 when shopping asda we are recognized every time upon entry then watched

and followed as we shop which is a very uncomfortable feeling for all three of us.

this also happens in five other big retail outlets now.

 

neither i or my partner or my 9yr old son have ever stolen anything or have any criminal convictions against us

but every time upon entry to these places were are made to feel like criminals

and have become very distressed over this matter,

much more so for my partner who is now 5 months pregnant.

 

a simple thing like shopping has become very stressfull indeed.

 

any helpfull advice will be much appreciated

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I think I would probably ask to have a quiet word with the store manager. Explain what happened, and explain that the security guard is treating you like a criminal since it happened.

Tell them that you won't let your child do that again, you are sorry and a regular customer. Tell them you don't want to take your custom elsewhere, but you feel that you are being driven to it.

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Do I understand correctly that you always get followed by security in five separate stores????

 

It sounds unlikely this would happen just because your son shone a laser pen at the ceiling in a single store almost a year ago. Is there anything else to the story?

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hello thanks for reply. had thought about doing that but we really don't feel comfortable going into the place anymore while this is going on. we have also now been advised to write a letter our local store manager and to the main branch explaining what has happend and wait for reply. gonna try that. thanks for taking the time to reply to this.

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Could be the same guard is being regularly moved around to different shops and he's telling the guards lies. You do get a fair amount of vindictive "guards" in the security industry. Most have a power complex, even though they know theres actually very little they can do.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The reason I asked is because maybe all shopping centre shops would all share the same security firm and they would share information. But the same security company could be employed by the other shops. It would be helpful if you could find out who has the security contracts for these shops.

 

If the Asda security man has passed on your details to other shops that would be disgraceful.

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it certainly looks like they have done that as we are picked up soon as we walk into these supermarkets and in there smaller convenience shops, were made very aware that we are being watched every time.

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I know this might be a slightly off-the-wall idea, but do you have any friends who could chat to the security guards saying that they are thinking of getting a job in security and which company do they work for, are they any good, and so on. If you can find out that three or four work for the same group I think you have good grounds for a complaint to the head office.

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  • 1 month later...

hello, ref to my first post on supermarket security posted june 2013.

 

Have written to my local asda store manager but did not get a reply.

 

So i wrote to general manager at asda head office.

 

Got a answer message on my phone 14 days later saying

"I have spoken with your local store manager about the incident and he says that its all forgotten about

and all water under the bridge but if you would like to pop into your local branch

and have a word with the manager then that would be fine".

so that's what i did today.

 

Upon speaking to the manager i just wanted to make sure that everything was fine and that our profiles we were no longer on there database.

the manager then replied we do not have a database or any way of keeping profiles on record.

I then asked how we were getting recognised every time upon entry to the shop and other shops

and that none of this happend to us before the incident with the laser pen back in october last year, to which i got no reply.

 

Then i asked how or why our profiles got passed on to other shops, which has now reached every newsagents , garage, cafe pretty much every place we go into now,

the managers reply was that we might have got put on something called townwatch and the only thing i can suggest to try

and sort this out is by going to the police.

And that was that

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You "might have" been put on "something called townwatch". By Asda, I assume?

 

That is absolutely outrageous.

 

I do think though that you should speak to the police and ask them how this "townwatch" works. You can also ask what exactly Asda reported about your family under the Freedom of Information Act and I would certainly do that.

 

This is appalling.

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You "might have" been put on "something called townwatch". By Asda, I assume?

 

That is absolutely outrageous.

 

I do think though that you should speak to the police and ask them how this "townwatch" works. You can also ask what exactly Asda reported about your family under the Freedom of Information Act and I would certainly do that.

 

This is appalling.

 

Freedom of Information Act applies to public, not private bodies, and would be for "generic" rather than "personal / individually identifiable information" : do you mean an SAR under the Data Protection Act?

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Sorry if I have misunderstood, but as it is "townwatch" I would have thought that meant it was some kind of public watchdog? Maybe a link to the local council or business organization?

 

You probably know more about this than I do. Do you think it should be a SAR under the DPA?

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With a townwatch scheme, the shops can put anyone they like under surveillance. It acts as a deterrent and keeps the shops relatively secure. Where i live in chester, they have a HUGE cooperative effort. All the shops collectively agreed to finance such a scheme themselves, and it became such a success, the police gave the shops a direct link to the local station.

 

Theres something like 800 people on their lists now and over a thousand people caught this year alone. (Not everyone who is 'caught' or 'interviewed' is placed on the list for some reason)

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Typical FOI request : "how many people do you hold information about" : so aggregated data which may be about a group of individuals but not asking about AN individual.

 

Typical SAR / DPA request " what information is held about me" : so about AN individual. This request can go to any data controller (private or public body)

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With a townwatch scheme, the shops can put anyone they like under surveillance. It acts as a deterrent and keeps the shops relatively secure. Where i live in chester, they have a HUGE cooperative effort. All the shops collectively agreed to finance such a scheme themselves, and it became such a success, the police gave the shops a direct link to the local station.

 

Theres something like 800 people on their lists now and over a thousand people caught this year alone. (Not everyone who is 'caught' or 'interviewed' is placed on the list for some reason)

 

I think this is awful. It's not the fact that they are watching people whom they consider dodgy, it's the fact that there is a secret list - and there are almost certainly some totally blameless people on it.

 

pgtipps was asked to stop his nine-year-old son playing with a laser pen which he did immediately. He certainly shouldn't be on a list of suspected criminals/troublemakers.

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It might seem awful but it ensures all shop management and security throughout the city are aware of suspicious people or actual shoplifters. They can then be apprehended when entering any shop or leaving.

 

Regarding the op, it seem apparent that it was a rogue security muppet that decided to take the law into their own hands

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I think this is awful. It's not the fact that they are watching people whom they consider dodgy, it's the fact that there is a secret list - and there are almost certainly some totally blameless people on it.

 

pgtipps was asked to stop his nine-year-old son playing with a laser pen which he did immediately. He certainly shouldn't be on a list of suspected criminals/troublemakers.

 

There is (no doubt) a list, but is it a "secret" list.

 

"Existence of list not widely known, but not hidden, and registered under auspices of the DPA" isn't the same as "secret list", surely?

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There won't be an actual list.

 

When I worked in a large chain of shops we had a similar system whereby all the town centre security guards are connected via a radio and you could warn each other of dodgy looking characters or well known shoplifters. It worked very well and these systems are commonplace throughout the country.

 

It's unfortunate that the OP is now recognised but it was probably no more than word of mouth so a SAR would be a waste of money.

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Had a message left on my phone from the police saying that asda can take profiles and can distribute to other outlets and this is not a police matter and i should go back and speak to asda again.

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Had a message left on my phone from the police saying that asda can take profiles and can distribute to other outlets and this is not a police matter and i should go back and speak to asda again.

 

 

Why would it be a Police matter?

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That was the advice i was given by the store manager. when he said that we might have been put on this townwatch thing i then asked how do i go about getting us taken off this thing or getting our profiles stopped from being passed on to other retail outlets.

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