Jump to content


  • Tweets

  • Posts

    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

first time, hello. supermarket security issue need advice please


Please note that this topic has not had any new posts for the last 2720 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

me my partner and 9 yr old son was in asda back in october 2012.

 

my son won a laser pen at the fair,

 

while we were in asda me and my son was shinning it on the walls and on the ceiling.

 

shortly after we were told by the security guard to stop shinning it or we had to leave the shop,

to which i replied yes ok mate and put the laser pen in my pocket and never used again.

 

still to this day 11/06/13 when shopping asda we are recognized every time upon entry then watched

and followed as we shop which is a very uncomfortable feeling for all three of us.

this also happens in five other big retail outlets now.

 

neither i or my partner or my 9yr old son have ever stolen anything or have any criminal convictions against us

but every time upon entry to these places were are made to feel like criminals

and have become very distressed over this matter,

much more so for my partner who is now 5 months pregnant.

 

a simple thing like shopping has become very stressfull indeed.

 

any helpfull advice will be much appreciated

Link to post
Share on other sites

I think I would probably ask to have a quiet word with the store manager. Explain what happened, and explain that the security guard is treating you like a criminal since it happened.

Tell them that you won't let your child do that again, you are sorry and a regular customer. Tell them you don't want to take your custom elsewhere, but you feel that you are being driven to it.

Link to post
Share on other sites

Do I understand correctly that you always get followed by security in five separate stores????

 

It sounds unlikely this would happen just because your son shone a laser pen at the ceiling in a single store almost a year ago. Is there anything else to the story?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites

hello thanks for reply. had thought about doing that but we really don't feel comfortable going into the place anymore while this is going on. we have also now been advised to write a letter our local store manager and to the main branch explaining what has happend and wait for reply. gonna try that. thanks for taking the time to reply to this.

Link to post
Share on other sites

Could be the same guard is being regularly moved around to different shops and he's telling the guards lies. You do get a fair amount of vindictive "guards" in the security industry. Most have a power complex, even though they know theres actually very little they can do.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

The reason I asked is because maybe all shopping centre shops would all share the same security firm and they would share information. But the same security company could be employed by the other shops. It would be helpful if you could find out who has the security contracts for these shops.

 

If the Asda security man has passed on your details to other shops that would be disgraceful.

Link to post
Share on other sites

it certainly looks like they have done that as we are picked up soon as we walk into these supermarkets and in there smaller convenience shops, were made very aware that we are being watched every time.

Link to post
Share on other sites

I know this might be a slightly off-the-wall idea, but do you have any friends who could chat to the security guards saying that they are thinking of getting a job in security and which company do they work for, are they any good, and so on. If you can find out that three or four work for the same group I think you have good grounds for a complaint to the head office.

Link to post
Share on other sites
  • 1 month later...

hello, ref to my first post on supermarket security posted june 2013.

 

Have written to my local asda store manager but did not get a reply.

 

So i wrote to general manager at asda head office.

 

Got a answer message on my phone 14 days later saying

"I have spoken with your local store manager about the incident and he says that its all forgotten about

and all water under the bridge but if you would like to pop into your local branch

and have a word with the manager then that would be fine".

so that's what i did today.

 

Upon speaking to the manager i just wanted to make sure that everything was fine and that our profiles we were no longer on there database.

the manager then replied we do not have a database or any way of keeping profiles on record.

I then asked how we were getting recognised every time upon entry to the shop and other shops

and that none of this happend to us before the incident with the laser pen back in october last year, to which i got no reply.

 

Then i asked how or why our profiles got passed on to other shops, which has now reached every newsagents , garage, cafe pretty much every place we go into now,

the managers reply was that we might have got put on something called townwatch and the only thing i can suggest to try

and sort this out is by going to the police.

And that was that

Link to post
Share on other sites

You "might have" been put on "something called townwatch". By Asda, I assume?

 

That is absolutely outrageous.

 

I do think though that you should speak to the police and ask them how this "townwatch" works. You can also ask what exactly Asda reported about your family under the Freedom of Information Act and I would certainly do that.

 

This is appalling.

Link to post
Share on other sites
You "might have" been put on "something called townwatch". By Asda, I assume?

 

That is absolutely outrageous.

 

I do think though that you should speak to the police and ask them how this "townwatch" works. You can also ask what exactly Asda reported about your family under the Freedom of Information Act and I would certainly do that.

 

This is appalling.

 

Freedom of Information Act applies to public, not private bodies, and would be for "generic" rather than "personal / individually identifiable information" : do you mean an SAR under the Data Protection Act?

Link to post
Share on other sites

Sorry if I have misunderstood, but as it is "townwatch" I would have thought that meant it was some kind of public watchdog? Maybe a link to the local council or business organization?

 

You probably know more about this than I do. Do you think it should be a SAR under the DPA?

Link to post
Share on other sites

With a townwatch scheme, the shops can put anyone they like under surveillance. It acts as a deterrent and keeps the shops relatively secure. Where i live in chester, they have a HUGE cooperative effort. All the shops collectively agreed to finance such a scheme themselves, and it became such a success, the police gave the shops a direct link to the local station.

 

Theres something like 800 people on their lists now and over a thousand people caught this year alone. (Not everyone who is 'caught' or 'interviewed' is placed on the list for some reason)

  • Confused 1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Typical FOI request : "how many people do you hold information about" : so aggregated data which may be about a group of individuals but not asking about AN individual.

 

Typical SAR / DPA request " what information is held about me" : so about AN individual. This request can go to any data controller (private or public body)

Link to post
Share on other sites
With a townwatch scheme, the shops can put anyone they like under surveillance. It acts as a deterrent and keeps the shops relatively secure. Where i live in chester, they have a HUGE cooperative effort. All the shops collectively agreed to finance such a scheme themselves, and it became such a success, the police gave the shops a direct link to the local station.

 

Theres something like 800 people on their lists now and over a thousand people caught this year alone. (Not everyone who is 'caught' or 'interviewed' is placed on the list for some reason)

 

I think this is awful. It's not the fact that they are watching people whom they consider dodgy, it's the fact that there is a secret list - and there are almost certainly some totally blameless people on it.

 

pgtipps was asked to stop his nine-year-old son playing with a laser pen which he did immediately. He certainly shouldn't be on a list of suspected criminals/troublemakers.

Link to post
Share on other sites

It might seem awful but it ensures all shop management and security throughout the city are aware of suspicious people or actual shoplifters. They can then be apprehended when entering any shop or leaving.

 

Regarding the op, it seem apparent that it was a rogue security muppet that decided to take the law into their own hands

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites
I think this is awful. It's not the fact that they are watching people whom they consider dodgy, it's the fact that there is a secret list - and there are almost certainly some totally blameless people on it.

 

pgtipps was asked to stop his nine-year-old son playing with a laser pen which he did immediately. He certainly shouldn't be on a list of suspected criminals/troublemakers.

 

There is (no doubt) a list, but is it a "secret" list.

 

"Existence of list not widely known, but not hidden, and registered under auspices of the DPA" isn't the same as "secret list", surely?

Link to post
Share on other sites

There won't be an actual list.

 

When I worked in a large chain of shops we had a similar system whereby all the town centre security guards are connected via a radio and you could warn each other of dodgy looking characters or well known shoplifters. It worked very well and these systems are commonplace throughout the country.

 

It's unfortunate that the OP is now recognised but it was probably no more than word of mouth so a SAR would be a waste of money.

Link to post
Share on other sites

Had a message left on my phone from the police saying that asda can take profiles and can distribute to other outlets and this is not a police matter and i should go back and speak to asda again.

Link to post
Share on other sites
Had a message left on my phone from the police saying that asda can take profiles and can distribute to other outlets and this is not a police matter and i should go back and speak to asda again.

 

 

Why would it be a Police matter?

Link to post
Share on other sites

That was the advice i was given by the store manager. when he said that we might have been put on this townwatch thing i then asked how do i go about getting us taken off this thing or getting our profiles stopped from being passed on to other retail outlets.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...