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Sky stealing money maybe?


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I subscribed to NowTV which is powered by Sky , they took my first month payment straight away via my debit card. Within 24 hours Sky decided to deactivate my account they are claiming i owe them money.

I have never had Sky before as i've always been with Virgin media.

I asked NowTV for a refund and am now being sent on a merry dance.

Am i right in thinking Sky have to fully refund me the money they took as it was them who cancelled the service not me?

Thanks in advance.

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The simple answer is yes but I would want to know why they thought you owed them money. If they have mistaken you for someone else then they are in big trouble should you persue the matter to its end.

Get on to sky and ask for proof of the supposed debt and then check your credit refence files to see if there is anything there. Common errors are with people having similar name and living nearby doing a runner and then account assigned to your address. laziness by debt recovery agencies normally so you might have to do a bit of stick waving but you would be entitled to recover your "loss of amenity" from whoever put the duff info into the system.

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I find this very strange.

 

Nowtv has a completely different customer base to sky subscribers and have never heard of them terminating any nowtv customer for this reason.

 

If they do terminate then they will provide a refund for the remainder of the months term.

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I find this very strange.

 

Nowtv has a completely different customer base to sky subscribers and have never heard of them terminating any nowtv customer for this reason.

 

If they do terminate then they will provide a refund for the remainder of the months term.

 

NowTv told me to contact Sky , Sky told me to contact NowTV , Skys CEO offce said they can't help me either.

Here is the e-mail i got back of nowtv also i posted the email from ceo office and from sky too.

 

-Now tv.-

Thanks for getting in contact with us.

 

 

It appears your NOW TV account has been blocked by Sky. While you have out-standing issues with Sky you can not use any Sky services.

 

 

You would need to contact Sky customer services to resolve the issue before continuing with your NOW TV Subscription.

 

 

Thanks

 

 

NOW TV Team

 

-Sky-

Thank you for contacting Sky Help Centre.

As your query is in relation to Now TV, please go to www.nowtv.com for further information and support on the service. You will also have the opportunity to have a Live Chat conversation with one of their agents who will answers any question you may have.

I trust this information assists, however, should you require any further assistance from Sky please do not hesitate to contact our team on the above email address.

Kind regards

Caroleann

Sky Help Centre

 

 

-ceo office-

Sky Enquiry

Thank you for your email concerning your Now TV service.

I regret that I'm unable to assist you concerning this matter and must refer you directly to Now TV for assistance.

With kindest regards

Julie Moore

Service Excellence Consultant

BSKYB - Customer Operations

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