Anglian windows product missold by unlawful means

[anglianhunter]

Summary:

 

If you have had a similar experience with Anglian Home Improvements please contact me directly. I am taking them to court and want to get as many witness statements as possible.

 

Detail:

 

Anglain canvassed our area offering free no obligation quotes 50% off. We got a quote for doing our house. We were conned into signing a purchase order which they now want us to pay. We were specifically told the following lies by their representative:

 

1. We handed over £50 to “guarantee the price of the quote”. This was actually a deposit.
   
2. We foolishly signed a purchase order. However, we did not know it was a purchase order, in fact were told it “was just a template for measuring the windows”.
   
3. We were told “we could choose to go through with the purchase at any time for the next 12 months or not if we chose otherwise”.
   

When the representative left our home we had no idea we had committed ourselves to any expenditure. This is of course in the small print of the purchase order (which we were told was not a purchase order). We are now way past the cooling off period and Anglian are demanding we pay the full value to get the windows installed, or 80% and get nothing.

 

This way of getting business is clearly negligent misrepresentation, and I would argue fraudulent misrepresention.

 

If you have been told similar lies by Anglian (even if you never went through with the purchase) I would love to hear from you to help build my case (or indeed strengthen yours if you are going through something similar).

 

I would also be very interested in hearing any success stories from challenging similar contracts.

 

Thanks in advance

Edited June 10, 2013 by Conniff
correct a few typos

[Conniff]

Welcome to the forums angliahunter.

 

There is an amusing sentence in you post, and it is one I have pondered over for a long time, it's the same with all companies.

 

"50% off" There is no such thing, you need to know the price beforehand to know if you are getting any discount whatsoever and as they never ever advertise the price of a window, how can they offer a percentage off, 50% off what.

[Conniff]

Have moved you into the General Consumer Issues section.

[dickster 60]

take it from me ,i was in the widow game for over thirty years and know most of the cons.you are known in the industry as a kick in you will beleive anything,first there is no such thing as 50%discount they add that on to take off,it sounds to me as though he has kidded you about the knock down price and promised you that price is valid for the next 12 months should you decide to go ahead,a common tactic used by several of the big companys.never ever go to a big company for your windows you pay through the nose anglian have showrooms dotted all over the country every showroom has to be kitted out and staffed all at a cost ,any company has to cover their costs before they start making a profit and with all that to cover hence a high price,anyway to get back to yor problem if a surveyer has not been out and taken accurate measurements of your windows they will not have started making them so they have lost nothing tell them go jump in the lake after a few threats they will go away,if someone turns up to take accurate measurements tell him to go away,if you get any problems just let me know and i will advise you further,you have nothing to worry about

[Seraphesfahan]

This is a very familiar tactic used by product representatives. I'd say the worst is with companies that seem legitimate and aren't exactly door-to-door salesmen. It is worth stating that as a consumer, it is your responsibility to properly read over anything you sign, however, it is also the responsibility of the person providing the contract/order to accurately determine and state what the purpose is. You are not allowed to say, "This is not a fish" and then proceed to sell them a fish. You will find this blow up in the faces of people who try that in the restaurant business, and it applies here, too.

 

Your idea of getting witnesses is a good one, but please ensure that their stories are not filled with holes that can be exploited. If you are successful in bringing this to court with several people backing you up, you will likely find their lawyers trying to poke holes and make them wider to instill doubt with the court. It is best if each story you get told gets checked by your own lawyer and presented in a way where it is least likely to be preyed upon. Power in numbers, but remember that these numbers need to be reliable numbers or else it will fall apart promptly.

 

That said, it is also bad business practice (and I am pretty sure it is also illegal) to demand money to ensure the pricing of a quote, as well as a preemptive deposit before the project is even agreed upon. I hope deeply that your lawyer is aware of all these circumstances and has made himself a thick portfolio of just exactly how and why this is wrong.

 

Best of luck, and I hope you find others to join your case!

[renegadeimp]

Just be glad they are not safe style. They are a whole different breed of con artists.

[r1chy132]

Summary:

 

If you have had a similar experience with Anglian Home Improvements please contact me directly. I am taking them to court and want to get as many witness statements as possible.

 

 

Anglain canvassed our area offering free no obligation quotes 50% off. We got a quote for doing our house. We were conned into signing a purchase order which they now want us to pay. We were specifically told the following lies by their representative:

 

1. We handed over £50 to “guarantee the price of the quote”. This was actually a deposit.
   
2. We foolishly signed a purchase order. However, we did not know it was a purchase order, in fact were told it “was just a template for measuring the windows”.
   
3. We were told “we could choose to go through with the purchase at any time for the next 12 months or not if we chose otherwise”.
   

When the representative left our home we had no idea we had committed ourselves to any expenditure. This is of course in the small print of the purchase order (which we were told was not a purchase order). We are now way past the cooling off period and Anglian are demanding we pay the full value to get the windows installed, or 80% and get nothing.

 

This way of getting business is clearly negligent misrepresentation, and I would argue fraudulent misrepresention.

 

If you have been told similar lies by Anglian (even if you never went through with the purchase) I would love to hear from you to help build my case (or indeed strengthen yours if you are going through something similar).

 

I would also be very interested in hearing any success stories from challenging similar contracts.

 

Thanks in advance

Detail: hi i had a sales man from anglian come round just for a quote, he gave me many prices and i told him i would not pay a deposit as i have other work to carry out first. he then said i could pay a deposit to lock in the price, have up to 6 months to have work carried out or i could get my deposit back, but not to get survey done as i would lose it. he even promised to pay out of his own pocket if i couldnt get deposit back. two weeks later im called by his manager about survey and after i tel him our agreement he says i have already lost that, after the cooling of period 14 days. after a heated arguement he got mark the salesman to call and he denied everything. i visited the managers office and he then told me that if i dont go ahead with the purchase i would still have to pay 25% of overall cost,£500.

i then checked all paper work and the salesman had, after talking for 2 hours about his past, failed business, being beat as a child and so on, making me very late had handed me the paper work, told me the deal once again, i signed only later to see id signed a totally differant finance deal. stupid i know i should have checked but i was late and thought i had 6 months to get out of it.

i hope this helps i am still battling with them now

[Conniff]

I think I might be inclined to invite them to take you to court. Double glazing has almost the same bad reputation as car sales and garages.

[neelaprabhu]

we had a similar situation - paid £49 to hold the quote, and was told we'd lose only that amount if we changed our minds in 6 months. Signed the finance agreement but like you we were not aware or told exactly what we had signed for and was not told we only had a 7 day cooling off period. This was in May 2013. the surveyor came the following week, so Anglian have now made the product without our knowledge and are now threatening legal action if we don't pay and take the product. Have had previous products installed by them on two separate occasions and both times had to have their people back in to 'fix' leaking windows etc 3 times for one installation. Would appreciate any help you could give us for our case as we are not sure where to go or what to do. Any support you require from us for your case we would gladly give.

[Conniff]

It would be nice to hear what happened in Richy's case ?

[ericsbrother]

Anglian used to be a good company and then they floated on the stock market and it all went to pot.

[natcat7000]

Hello, I am currently in a dispute with Anglian due to misrepresentations made by their sales agent. Could you let me know how things went?