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Does anyone else just get the whole 'On reviewing your email it seems clear the best way to get this matter resolved is over the phone.' even though you've made it clear you will not be phoning them and only communicating via email/letter?

 

Trying to get them to tell me why they have increased by balance and not reduced by the amount I have already paid.

 

I will just continue to pay what I agreed each month till the balance I agree with is paid!

 

I have a default but they haven't sent it anywhere.


[SIZE=1]PAYDAY LOANS: only QQ left, haven't paid for 2 months, lets wait & see what happens. [/SIZE]

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It's an automated letter/email that gets sent out. Remember, nobody checks them. PDL's just want the money and don't care at all about the debtors situation.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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oh I know it's just so annoying, sometime I get a different reply but it still doesn't answer my questions. Why can't they have live chat :(


[SIZE=1]PAYDAY LOANS: only QQ left, haven't paid for 2 months, lets wait & see what happens. [/SIZE]

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All PDL's are the same. Wonga applied to become a bank a while ago, and they must think they are going to get the licence, as theyve already changed their company name to a much more formal one, plus changed their bank details and a few managers.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I have better communication with QQ lol


[SIZE=1]PAYDAY LOANS: only QQ left, haven't paid for 2 months, lets wait & see what happens. [/SIZE]

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i have a few email addresses you can bombard them with...if u send the email twice a day for a week or so...they will definitely answer you lol

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please give me them ;) I have sent emails to multiple people, you my have different ones.


[SIZE=1]PAYDAY LOANS: only QQ left, haven't paid for 2 months, lets wait & see what happens. [/SIZE]

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As follows: customercare@wonga .com

assessment@wonga .com

debtmanagement @ wonga.com

john.hegarty @ quickbridge . co.uk

victoria.mukungu @ quickbridge .co. uk

errol.damelin@ quickbridge . co. uk

tomas.keating @ wonga. com

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oh and customercare@wongabusiness. com collections@wonga . com jonty.hurwitz@wonga.com neil.wass@wonga . com The last two i havent tried myself, but i found them floating on the net x

Edited by turkwyfe4lyfe

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try these also... put a dot in between their first name, and try either @womga.com or @ quickbridge.co.uk lol

 

 

Iftikar Ahmed 16 Dec 2010 ⇒ Present day (2 Years ) Director

 

Laurel Bowden 3 Jun 2009 ⇒ Present day (4 Years ) Director Errol Damelin 5 Aug 2006 ⇒ 10 Oct 2011 (5 Years ) Company Secretary 5 Aug 2006 ⇒ Present day (6 Years ) Director Sonali De Rycker 3 Jun 2009 ⇒ Present day (4 Years ) Director

Jonathan Hurwitz 23 Oct 2006 ⇒ Present day (6 Years ) Director Robin Klein 24 Jan 2007 ⇒ Present day (6 Years ) Director

)

Bernard Liautaud 27 Jan 2009 ⇒ Present day (4 Years ) Director Meyer Malka 27 May 2011 ⇒ Present day (2 Years ) Director

 

 

 

 

Sean Seton Rogers )

Lucy Vernall 10 Oct 2011 ⇒ Present day (1 Year ) Company Secretary

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As follows: customercare@wonga .com

assessment@wonga .com

debtmanagement @ wonga.com

john.hegarty @ quickbridge . co.uk

victoria.mukungu @ quickbridge .co. uk

errol.damelin@ quickbridge . co. uk

tomas.keating @ wonga. com

 

Oh these one's I've tried. John Hegarty no longer works for them. I've also tried the collections one. Will try the others tomorrow. Thanks


[SIZE=1]PAYDAY LOANS: only QQ left, haven't paid for 2 months, lets wait & see what happens. [/SIZE]

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I once emailed errol damelin and got a message saying he no longer works there but he does...try again in a few days, like on monday/ tuesday

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I'm in a similiar situation with no reply on emails and when I call up and wait it rings and says 'thank you for calling wonga, goodbye' and cuts me off !

Wonga has a live chat facility as I have used it before but I cannot seem to find it anymore. My account is in arrears and I am on a payment plan so I think they have hidden the link. Does anyone have a direct link to live chat ?

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DOnt use live chat and dont phone them. Only ever use email or recorded delivery normal mail.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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DOnt use live chat and dont phone them. Only ever use email or recorded delivery normal mail.

 

All I literally want to do is ask an advisor if I pay back the remainder of my loan in full does the automatic payment plan end or do I have to call my bank or something.

 

Don't think a letter will get there in time as I pay on a sunday every week. An email always seems to be automated so I just need a chat link or something. It's a pain when you need to contact them.

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That why they operate like this. They try and force you to bend over and do their bidding. If they dont provide a link or email, then tough crap to them.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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If you pay ur loan back early...then there is no more loan so no more payment plan x

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