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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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communication with Wonga


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Does anyone else just get the whole 'On reviewing your email it seems clear the best way to get this matter resolved is over the phone.' even though you've made it clear you will not be phoning them and only communicating via email/letter?

 

Trying to get them to tell me why they have increased by balance and not reduced by the amount I have already paid.

 

I will just continue to pay what I agreed each month till the balance I agree with is paid!

 

I have a default but they haven't sent it anywhere.

 

 

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It's an automated letter/email that gets sent out. Remember, nobody checks them. PDL's just want the money and don't care at all about the debtors situation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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All PDL's are the same. Wonga applied to become a bank a while ago, and they must think they are going to get the licence, as theyve already changed their company name to a much more formal one, plus changed their bank details and a few managers.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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try these also... put a dot in between their first name, and try either @womga.com or @ quickbridge.co.uk lol

 

 

Iftikar Ahmed 16 Dec 2010 ⇒ Present day (2 Years ) Director

 

Laurel Bowden 3 Jun 2009 ⇒ Present day (4 Years ) Director Errol Damelin 5 Aug 2006 ⇒ 10 Oct 2011 (5 Years ) Company Secretary 5 Aug 2006 ⇒ Present day (6 Years ) Director Sonali De Rycker 3 Jun 2009 ⇒ Present day (4 Years ) Director

Jonathan Hurwitz 23 Oct 2006 ⇒ Present day (6 Years ) Director Robin Klein 24 Jan 2007 ⇒ Present day (6 Years ) Director

)

Bernard Liautaud 27 Jan 2009 ⇒ Present day (4 Years ) Director Meyer Malka 27 May 2011 ⇒ Present day (2 Years ) Director

 

 

 

 

Sean Seton Rogers )

Lucy Vernall 10 Oct 2011 ⇒ Present day (1 Year ) Company Secretary

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As follows: customercare@wonga .com

assessment@wonga .com

debtmanagement @ wonga.com

john.hegarty @ quickbridge . co.uk

victoria.mukungu @ quickbridge .co. uk

errol.damelin@ quickbridge . co. uk

tomas.keating @ wonga. com

 

Oh these one's I've tried. John Hegarty no longer works for them. I've also tried the collections one. Will try the others tomorrow. Thanks

 

 

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  • 2 weeks later...

I'm in a similiar situation with no reply on emails and when I call up and wait it rings and says 'thank you for calling wonga, goodbye' and cuts me off !

Wonga has a live chat facility as I have used it before but I cannot seem to find it anymore. My account is in arrears and I am on a payment plan so I think they have hidden the link. Does anyone have a direct link to live chat ?

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DOnt use live chat and dont phone them. Only ever use email or recorded delivery normal mail.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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DOnt use live chat and dont phone them. Only ever use email or recorded delivery normal mail.

 

All I literally want to do is ask an advisor if I pay back the remainder of my loan in full does the automatic payment plan end or do I have to call my bank or something.

 

Don't think a letter will get there in time as I pay on a sunday every week. An email always seems to be automated so I just need a chat link or something. It's a pain when you need to contact them.

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That why they operate like this. They try and force you to bend over and do their bidding. If they dont provide a link or email, then tough crap to them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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