Damn Customer Service

[davef28]

I decided to try and do something about my debts, see below the emails. Mr Boden has really upset me and could have ruined my life ! Read from the bottom up !

 

Thanks for the information.

Due to the nature of your request, I will have to refer your e-mails onto our Customer Support Unit in Brighton, as we are unable to authorise any changes to formal lending agreements. Regrettably they do not have external e-mail facilities, therefore, they will be using traditional methods of communication. I trust you will hear from them in the near future.

Regards

Keith Boden - Lloyds TSB

Service Recovery

********************************************************************************************

From: Sent: 11 April 2006 13:37

To: CONTACT.US

Subject: RE: General Info Request

 

Thanks for getting back to me. All correspondence by mail currently goes to the correct addresses as held on your records for the individual accounts.

There is one joint account, which will be being closed shortly.

 

My sort code is XX-XX-XX and my main account is nnnnnnn. As suggested in my first email this is as a result of a problem with another company and I am only looking at what possibilties are available and do not want to start taking any action as yet, unless of course you are able to do / suggest something to ease my monthly financial burden Not sure what possibilties there are on the credit card for example.

 

Kind Regards

 

 

*****************************************************************************************

From:

CONTACT.US [mailto:[email protected]]

Sent:

11 April 2006 13:27 PM

To:

Subject:

General Info Request

 

Thanks for the e-mail.

 

The purpose of my request was to ascertain the branch and accounts you hold in order to progress your request. Personally, I will not be responding by letter, however I cannot confirm/deny that there may be a requirement for 'non-e-mail correspondence' as matters progress. I look forward to hearing from you.

 

 

Regards

 

Keith Boden - Lloyds TSB

 

*****************************************************************************

From:

Sent:

11 April 2006 10:41

To:

CONTACT.US

Subject:

RE: General Info Request

 

Before I let you know this information I would like to point out that I do not wish any correspondance going to my home address. At the moment the Credit Card is registered at my work address, the current account has a correspndance address of a local branch, and I am trying to get the loan account changed to that address. These are measures in place to try and resolve some very important personal issues.

 

Thanks

 

From:

CONTACT.US [mailto:[email protected]]

Sent:

11 April 2006 10:35 AM

To:

Subject:

General Info Request

 

 

Thank you for the e-mail, which has been passed to this office by the On-line Helpdesk.

I am sorry to learn of the apparent problems you are experiencing.

In order that we may progress your request, can you provide me with the 6 digit sort code/name/location of your account holding branch and your current address and post code.

Regards

Keith Boden

Lloyds TSB - Service Recovery

Birmingham

 

*****************************************************************************************************

From:

Sent:

10 April 2006 14:20

To:

CONTACT.US

Subject:

General Info Request

 

I currently have a personal loan, credit card and current account with yourselves. Due to incompetence of another company I am going to find myself short of around £7500 which I had been relying on to service these loans over the coming months. It appears that I cannot get any extension on my overdraft facility to cover this shortfall, and really I do not want it. Is it possible to request a "holiday" in payments on any of the accounts while I deal with the Financial Ombudsman regarding the other company. My letter of complaint has already gone off.

 

Many Thanks

 

 

[lee6370]

It seems to me to be perfectly clear from your first e-mail what sort of help you're after, so why pass you on to Keith Boden, who after several pointless e-mails finally admits he can't help.

 

As far as Brighton not having external e-mail, I find that very hard to believe, I've been blind copying a member of staff there in on my e-mails and none of them have come back as undelivered, I've just sent another e-mail, which will notify me if he reads it, I'll let you know if he does.

[Singletonbrooks]

Lloyds TSB Customer Care do have external email address which I have used and had a reply.

[lee6370]

They're claiming the Brighton office's don't have them, as I understand it they aren't customer care, but some other department.

[davef28]

How do i get the Customer Care email address or phone number, i need to speak to them urgently. Thanks

[Merly]

Dave

 

It's here

[davef28]

This topic was closed on 03/08/19.

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