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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Open & Shut case for Compensation?


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My Family & I were booked onto the 14:50 flight from Luton to Bodrum. (4th June 2013)

 

We eventually took off at 23:15 from GATWICK!

 

Still away at the moment so will fill out the form that Monarch have emailed me when I get back.

 

The only info I have heard at the moment of the cause is because the flight from Faro to Luton that morning had a technical fault which had the knock effect of our delay.

 

They can't refuse this one, surely? (The flight was 2723Km and there were 4 of us, 2 adults, 1 child, 1 infant).

 

Anyone know likely payout if they cough up?

 

TIA

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My Family & I were booked onto the 14:50 flight from Luton to Bodrum. (4th June 2013)

 

We eventually took off at 23:15 from GATWICK!

 

Still away at the moment so will fill out the form that Monarch have emailed me when I get back.

 

The only info I have heard at the moment of the cause is because the flight from Faro to Luton that morning had a technical fault which had the knock effect of our delay.

 

They can't refuse this one, surely? (The flight was 2723Km and there were 4 of us, 2 adults, 1 child, 1 infant).

 

Anyone know likely payout if they cough up?

 

TIA

 

You will be claiming for a cancellation since the original flight plan from LTN-BJV was abandoned and a new flightplan was created from LGW-BJV.

 

The compensation owed is 400 euros per passenger. Monarch will resist paying out and you will have to issue a legal claim to see any money from them even though the aircraft you were supposed to be on wasn't in fact the one on which you flew since it had a tech problem.

  • Confused 1
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  • 4 weeks later...

Reply today from Monarch. Any advice of where to go from here?

 

Dear Mr XXXXXXXX

 

Re: ZB812 Luton to Bodrum on 04th June 2013

 

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

 

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

 

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

 

Our records show that the aircraft that was originally scheduled to operate your flight had to return to stand in Faro on its previous flight, due to it developing a left and right wing leak message and a left bleed fault. This rendered the aircraft unserviceable and unsafe to operate until the requisite rectification work could be completed.

 

As a consequence, your departure from Luton was unavoidably delayed. However, we did transfer passengers to the first available aircraft from within our fleet, however, this aircraft had to operate from London Gatwick and accordingly, we arranged for passengers to be transferred to Gatwick in order to take the flight. Your flight then departed at the earliest opportunity once the replacement aircraft had completed its previous flying commitments and all the passengers were in place at Gatwick in order to depart.

 

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

 

Yours sincerely,

 

Hayley Taylor

EU Claims

Monarch Airlines

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maintance issues are NOT extraordinary circumstances

  • Confused 1

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hmm, the plot thickens after a very brief google search I found http://www.flightmole.com/extraordinary_circumstances.htm

 

According to them it is the airline that has to provide the burden of proof that the delay was caused by an 'extraordinary circumstance'.

 

How do I best pursue this? I have no clue as to aircraft maintenance and if this could be avoided though I suspect it could.

 

I also made an identical claim of behalf of my wife as we were travelling together and I got the identical reply below but from a different agent. Must be a trying job sending all these refusal letters! (An Airbus A321-231 takes 220 people, the flight wasn't entirely full so make that 200 ppl, maybe a third of people know about the EU rules & and have claimed? So that makes approx 60 odd people to email). I could do that in an hour, cutting and pasting names let alone mail merge!.

 

Good to see they have their stories straight though. What with the 2 emails being IDENTICAL!

 

Dear Ms XXXXXXX

 

 

 

Re: ZB812 Luton to Bodrum on 04th June 2013

 

 

 

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

 

 

 

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

 

 

 

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

 

 

 

Our records show that the aircraft that was originally scheduled to operate your flight had to return to stand in Faro on its previous flight, due to it developing a left and right wing leak message and a left bleed fault. This rendered the aircraft unserviceable and unsafe to operate until the requisite rectification work could be completed.

 

 

 

As a consequence, your departure from Luton was unavoidably delayed. However, we did transfer passengers to the first available aircraft from within our fleet, however, this aircraft had to operate from London Gatwick and accordingly, we arranged for passengers to be transferred to Gatwick in order to take the flight. Your flight then departed at the earliest opportunity once the replacement aircraft had completed its previous flying commitments and all the passengers were in place at Gatwick in order to depart.

 

 

 

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

 

 

 

Best regards,

 

 

 

 

 

James Beahan

 

EU Claims Team

Monarch

+44 (0) 08719 40 50 40

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Considering sending this:

 

Thank you Hayley for your reply.

 

After taking advice I have been informed that a 'technical issue' with the aircraft does not constitute an "extraordinary circumstance" as per the European court in the Kramme v SAS case.

 

I quote "An aircraft with a technical problem cannot in all circumstances be classed as an extraordinary event. Perhaps not even in most cases".

 

I am sure that you are aware that the burden of proof is on yourselves to, beyond reasonable doubt, prove this was an "extraordinary circumstance" and merely stating the reason and not divulging what preventative measures were in place to prevent said "extraordinary circumstance" is not acceptable.

 

I await your reply.

 

Regards,

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Considering sending this:

 

Further to your reply to my letter requesting compensation for a cancelled flight on xx/xx/xx, flight number xxxxxx, after taking advice I have been informed that a 'technical issue' with the aircraft does not constitute an "extraordinary circumstance" as per the European court in the Wallentin-Hermann v Alitalia case.

 

I am sure that you are aware that the burden of proof is on yourselves to, beyond reasonable doubt, prove this was an "extraordinary circumstance" and merely stating the reason and not divulging what preventative measures were in place to prevent said "extraordinary circumstance" is not acceptable.

 

Should you neither settle my claim in full for 1600 euros nor prove a valid defence to me within 14 days of the date of this letter, I reserve the right to commence legal action without further notice.

 

Yours sincerely

 

Corrected the letter you should send to the airline!

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Thanks Cityboy, I compiled my reply based on a search that must be outdated now. Wallentin-Hermann v Alitalia?

I presume that must be the latest test case?

 

TIA

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Hi

 

Could I also suggest that at the end of the first Paragraph of your letter you add (I will attach a copy of the EC Summary of the Judgement). then print off a copy of the below PDF and attach to your letter that you send to them.

 

This is the European Commission Summary of the Judgement Wallentin-Hermann v Alitalia in PDF:

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Thanks Cityboy, I compiled my reply based on a search that must be outdated now. Wallentin-Hermann v Alitalia?

I presume that must be the latest test case?

 

TIA

 

W-H v Alitalia dates from Dec 2008. The Kramme case never had a judgment published as it seems the case was withdrawn, presumably settled by the airline after the legal Opinion was delivered.

 

You don't need to add anything further to your letter as advised by stu007, the airline is only too aware of the precedent case law in W-H!

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Thanks guys. Reply sent:

 

Further to your reply to my letter requesting compensation for a cancelled flight on 04/06/13, flight number ZB812, after taking advice I have been informed that a 'technical issue' with the aircraft does not constitute an "extraordinary circumstance" as per the European court in the Wallentin-Hermann v Alitalia case, (summary attached).

 

I am sure that you are aware that the burden of proof is on yourselves to, beyond reasonable doubt, prove this was an "extraordinary circumstance" and merely stating the reason and not divulging what preventative measures were in place to prevent said "extraordinary circumstance" is not acceptable.

 

Should you neither settle my claim in full for 1600 euros nor prove a valid defence to me within 14 days of the date of this letter, I reserve the right to commence legal action without further notice.

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  • 2 weeks later...

Well, still no response and as I said above the 14 days are up on Sunday. I suspect a reply over the weekend is unlikely.

 

Will hold fire until early next week, (won't have time to address this until Tues eve). So that will give them ample time to respond...

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Not as yet, the 14 days I stated ran out last weekend but I also contacted the CAA about 3 weeks ago and am awaiting their response before I consider my next move. (They are running at about 8 week for a response).

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did you have any joy with this...?

Not as yet, the 14 days I stated ran out last weekend but I also contacted the CAA about 3 weeks ago and am awaiting their response before I consider my next move. (They are running at about 8 week for a response).

 

BTW thought I'd give them (Monarch) a call this afternoon at about 3 just to see if there was any update and let them know I wasn't letting this lie.

Their voicemail said they are closed and they are open 9-1:30 Mon-Fri! A top priority dept, obviously!

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Reply today from Monarch. Any advice of where to go from here?

 

Dear Mr XXXXXXXX

 

Re: ZB812 Luton to Bodrum on 04th June 2013

 

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

 

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

 

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

 

Our records show that the aircraft that was originally scheduled to operate your flight had to return to stand in Faro on its previous flight, due to it developing a left and right wing leak message and a left bleed fault. This rendered the aircraft unserviceable and unsafe to operate until the requisite rectification work could be completed.

 

As a consequence, your departure from Luton was unavoidably delayed. However, we did transfer passengers to the first available aircraft from within our fleet, however, this aircraft had to operate from London Gatwick and accordingly, we arranged for passengers to be transferred to Gatwick in order to take the flight. Your flight then departed at the earliest opportunity once the replacement aircraft had completed its previous flying commitments and all the passengers were in place at Gatwick in order to depart.

 

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

 

Yours sincerely,

 

Hayley Taylor

EU Claims

Monarch Airlines

 

 

Hi,

 

Do you mind emailing me your response from Monarch as my wife and I was on the faro flight which was delayed and caused your delay. We were delayed 14hrs and have just received

Our claim response from monarch which has been refused.

 

They have stated that the air cooling system failed but your email stated a different reason. This inconsistency cannot be ignored.

 

I have copied my response below

 

Regards

 

Dear Mr Xxxxx

 

Re: ZB057 Faro to Luton on 04th June 2013

 

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

 

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

 

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

 

Our records show that the aircraft originally scheduled to operate your flight suffered a fault with the power system used to circulate air in the cabin, during taxi to the runway for your departure. As a result, the aircraft returned to the airport stand and was subsequently declared unserviceable and unsafe to operate until the requisite rectification work and replacements had been completed. Once the fault was identified a new part was required, which was not available in Faro. Therefore shipment of the part from the UK was necessary. Unfortunately transportation to Faro was unavailable until 1930, and coupled with Faro not operating 24 hours this resulted in your flight being delayed overnight.

 

Despite our best efforts, we were unable to transfer passengers on your flight to an aircraft chartered from a third party. In order to reduce the length of your delay and minimise the disruption to passengers, passengers on your flight were transferred to the first available aircraft from within our fleet

 

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

 

Yours sincerely,

 

Stacey Wilson

Customer Service Centre Advisor

EU Claims

Monarch

Tel: +44 (0)844 4815626

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Hi Grigg5,

 

The reply they sent me is post #8 in this thread.

Very interesting to see their contradicting 'extraordinary circumstances' though!

 

The question is where do we go from here?

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