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SimonCollett

Ryanair found our luggage but wont re-imburse us for our expences

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Hi,

We flew from Luton to Arrecife one Sunday evening a few weeks ago to find that my wife's suitcase had been lost. The Ryanair desk staff advised us to buy what we needed and submit the reciepts to Ryanair. We went shopping and purchased sandals, enough clothes for a couple of days, underwear and toiletries. We then heard late on Sunday night that the case had been found (in Bratislava) and were told it would be with us late Tuesday night. When we arrived home a week later we photocopied our reciepts which totaled just under 300 euros and submitted a letter to Ryanair explaining the situation. To our shock and dissappointment today we have recieved a response telling us that we will be sent a cheque for £85 and that as far as Ryanair are concerned this will end the matter. This seems very unfair as we were originaly told that our expences would be met by Ryanair, and when we went shopping on Sunday to replace my wifes clothes we had no way of knowing when or if the case would be found. We don't know how to proceed, just that we feel Ryanair are not being fair.

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