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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Constructive Dismissal Claim?

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Hello I am starting a thread because I need all the advice I can get right now!!!


Basically I have been working with my company for 2 yrs 4 months now , i am part time at 16 hrs a week.


Basically issues begun late 2012, in August I had 2 weeks off with stress/depression. During 1 of these weeks I had a pre booked holiday, being company policy to allow you to retake any holiday (because you cannot be sick and on holiday rule), i thought i may be able to retake this , they said I was not allowed as I had not made them aware of when I was returning from work (tho my Drs note stated the from and too dates and i did telephone to let them know).


Also, since January 2013 - now I have had continious pay mistakes/purposful errors? Basically missing 8hrs now but was up to 20 at one point.


I have been written off work by my Dr for 3 weeks due to work stress where I explained I cannot cope working there anymore and how the stress of multiple things is now too much,


Pay being 1 issue but along with that I have issues with:

Poor management, Conflicting ideas, Too much work.


Seems silly but I can literally wind my self up over how I have to do multiple things and other people do not. Its 1 of them situations where she has to do this but that person doesn't!


I have asked to be moved to a different department due to me simply, hating it where i am, but heard nothing!


Please advise me on what to do , thanks

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A recent example of managerial unfairness:


the early May bank holiday a duty manager asked for 1 of the 2 chefs to come onto shop floor as we was not busy and they needed help. Now rather then the manager send the boy he sent me! I asked why this was when I got back as I was a bit ratty, tiered and had hurt my back from the work I had done, and he said he couldnt do without a main cook when I said there are currently 2 cooks and no orders to be cooked so the need for 2 is ridiculous he had no comment.


This is an example of when I have been selected to do a "rubbish" job over someone else even when someone else was asked for personally!


Also that bank holiday I was on 1.5 x wage. I worked 6 hours that day at £7.21 (normal hourly rate) so surely the maths would be £7.21 x 1.5 = £10.815 x 6 = £64.89 and normal wage being £43.26 would have meant I earned £21.63 extra that day? my wage slip said £15.something!? is this a breach? or is my maths wrong?

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Hello and welcome to CAG. I expect the forum guys will be along over the course of the day with thoughts for you.


I would say that it's always said that CD is hard to prove and that only 3% of cases are successful. Have you spoken to someone like ACAS? They don't always know all the answers, but sometimes it's good to talk about it on the phone as well as posting here.


My best, HB

Illegitimi non carborundum




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