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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My assured shorthold tenancy was entered into on the 5th July 2012 and I was of the opinion that this automatically expires on the 5th July 2013and therefore there is no need to provide notice to our landlord that we would be moving out on that date. We have found a new flat and intend to move in in early july, however when I phoned the rental agency he informed me that we need to give me 2 months notice? how can this be when there is nothing in the contract stating this and we have a section 21 letter from the landlord (sent to us when the contract was originally signed) stating that they will require possession on or before the 4th July 2013!

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You are correct; if the 12 month tenancy started on the 5th July 2012 then it ends on 4th July 2013; no notice is required by you to the LL or LA as the contract has run its course. In fact you could of just left without saying anything, so you have done more than you are required to and being courteous in confirming that you are in fact leaving. refer them to the S21 as well.

You can leave anytime before that date, but of course rent must be paid up to that date.

When you leave don't forget to claim your deposit back from the scheme direct, not through the LA; you should get it in 10-14 days; subject to any claims for deductions.

Take photos of the condition before you leave.

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  • 3 months later...

can anyone give me some advice my shorthold tenancy agreement has come to an end i am still at the property and have been served with a section 21 notice. i am 3 weeks in arrears with my rent and my guarantor is being asked to pay my arrears can this be done as i paid up to date on the contract.

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If you are still in the property then it has automatically converted to a periodic tenancy ( month by month ).

Therefore you are liable for the rent until you leave at the end of rent period.

A section 21 notice must give you at least two months notice of seeking repossession and end on a rent period date.

Did you pay a deposit and is it protected?

Why have you not paid the rent?

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