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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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HELP...my insurance wont do anything.

 

Phone bill to date..approx 197 pounds...approx three and a half hours..result....my car is damaged..unsecure and not being repaired.

 

autoglass will not fit audi glass without insurance permission. Insurance cannot find price of audi glass.

 

Its 75.00 pounds...took me thirty seconds to find. they cannot communicate with each other and they are so rude and obstructive you wouldnt believe it.

 

I cannot afford to take it to audi. this is day three now without response from my insurance.

 

They have offered to take the car for 'secure' storage at my cost.

 

WTF am i insured for.

 

I am getting nowhere. i have put in a formal complaint. 2 managers have phoned back and still not managed to find out the cost of the glass from audi or autoglass.

 

In between...autoglass mad an appointment to repair but didnt turn up because the glass hadnt been oredered. they then offered another appointment which i could not keep due to work...so they also bnecame rude and unhelpful.

 

I m lost for words.

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Who are you insured with ? The company who you bought the policy from and the actual underwriter shown on the certificate.

 

Autoglass deal with most companies and can check your Insurance details, if you advise them of the underwriter.

We could do with some help from you.

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Believe me it has gone way beyond this...Autoglass can do it but my insurance will not give permission because they 'cannot' find out the price of the glass from Autoglass. this has taken 2 days now and they still dont have an answer.

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Believe me it has gone way beyond this...Autoglass can do it but my insurance will not give permission because they 'cannot' find out the price of the glass from Autoglass. this has taken 2 days now and they still dont have an answer.

 

 

This is silly. All the glass claims I have had, Autoglass have dealt with quickly and there has been no hassle with Insurers getting involved in agreeing amounts for the price of glass.

 

Suggest contacting your Insurers head office and making a complaint to someone senior, who can pick up the phone to the right person to get this work done, without further hassle.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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It is always helpful to name Insurers who have not been helpful in these situations, so others are warned. There are companies out there, who are a pain in the *ss to deal with. I would suggest that the issue here is that Autoglass don't have a good relationship with your Insurers, which is not the fault of Autoglass.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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This is silly. All the glass claims I have had, Autoglass have dealt with quickly and there has been no hassle with Insurers getting involved in agreeing amounts for the price of glass.

 

Suggest contacting your Insurers head office and making a complaint to someone senior, who can pick up the phone to the right person to get this work done, without further hassle.

 

My phone bill is currently sitting at £197.00. I have made 32 phonecalls within the last 48 hours.

 

I have also now sent approx 10 emails.

 

My last call was on hold for 47 minutes....to be fair...that was with Autoglass.

 

I am completely lost.

 

I cannot get a response.

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You could try the FOS to see if they can intervene with your Insurers. They may have a contact name/number which can resolve this quickly. You may be able to also claim compensation from the Insurers for the cost of calls. Your Insurers are responsible for the problems you have with any of the contractors they use.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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My phone bill is currently sitting at £197.00. I have made 32 phonecalls within the last 48 hours.

 

I have also now sent approx 10 emails.

 

My last call was on hold for 47 minutes....to be fair...that was with Autoglass.

 

I am completely lost.

 

I cannot get a response.

 

If your call costs are due to premium rate numbers have you checked for alternative geographical numbers on saynoto0870.com ?

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How is the car unsecure?

By day, computer and mobile phone technical support... by night home mechanic and Rover / MG enthusiast!

 

Cars: 1998 Rover 620ti

Computers: HP nc8430 Business Notebook, Apple iPhone 3GS 16GB

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  • 2 weeks later...
So for some glass which is 75 quid plus vat and labour you've wasted 200 on calls?

 

Who's the insurers?

Youre missing the point.

 

If I am insured then I should receive at least some form of service.

 

I have wasted....as you put it...£200 on calls trying to get my insurance to do their job and sort my car nothing more.

 

They have done absolutely nothing to help me.........therefore WTF am I paying for.

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