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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I'm new here so sorry if I'm doing this wrong :oops:


I've been with perfect home for just over 3 years now, the sofa i originally had from them became unfit so after 6 months of phone calls etc i ended up with a different refurb set. Which i was happy with as the money i paid from the first sofa was carried over to the new contract for the refurbs, meaning i'd finish paying them just over a year quicker than i originally would have.


Fast forward 1 year to 5 weeks ago. I managed to get into 3 weeks arrears as i'd been severely ill, having a 3 year old to make arrangements for etc meant PH were low on my priority list. I'd only ever missed 1 payment before, which i quickly settled when i realised the mistake.

I went to visit the store to explain and ask if they would do some sort of re-write like brighthouse do. I was told i couldn't do that and i had to pay £77 immediately. After a bit of a discussion the manager decided to drop the charges and told me to pay £54ish. I then asked how much it would be to completely settle with them, the manager replied with £134. (with hindsight i know i should of got this in writing but i can be VERY naive) I must of reiterated it to him 3 times, each time saying 'if i come in on Friday and put £134 on the counter, we are all settled, no more debt?' He solidly agreed that there would be no problems with that.


So, come Friday i went to the store with my £134 and asked for the manager so i could pay it off. I was first told that i had to pay arrears before i could settle up so they would do it in 2 separate payments, the first being £77. ( i never registered at the time that this payment was including the charges that were previously knocked off). After taking the card payment there was a bit of a confusion so various managers etc were bought out to look at the computer screen. (the one i originally seen was supposedly off that day) It turned out that the computer was saying THEY OWE ME £180. He said this is obviously a mistake but the computers don't reset until Sunday so come in next week to settle it.


The next week i tried to phone in 3 times to find out if it had been sorted, every time i spoke to a team member they said i'll take a look, then you will have to speak to the manager can i call you back? They never did call back. I went back to the store with the £57 i thought would be the remaining settlement price. I was told i owed £126 but they would knock it down to £100.50p. I was obviously miffed that an extra £50 had found it's way on to my settlement figure so after a heated discussion i walked out disgusted without paying a penny.


I am now of the opinion that they tried to rip me off for £50 so they can see how they like it back and I'm not paying again! Will they take this to court etc is what I'm looking to find out?


I tried to look over my contract to work out if they did in fact, owe me money but they never put the amount of money i paid on the old sofa on to the new refurb contract. So I'm unsure of how I'd work it out. I did however, notice that I'd never signed the TAD agreement on the contract. It just has the date and signature of the staff member but nothing from me. Would it be worth my time using this against them to make them go away? I probably come across as wanting to run away from debt responsibilities but i was more than happy to pay up until they tried to con me :mad2:


Sorry for the very long post and thanks in advance

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