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    • Not Evris offer, the court offers mediation service.   All claims proceed to hearing if mediation fails /not happen.   Why do you not wish to attend in person to stand your claim ?     Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.   https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007   Andy  
    • LPA.  (I'm fighting insolvency due to all the stuff that he and lender have done).  He appointed estate agents - (changed several times). Disclosure shows he was originally appointed for a specific reason (3m after repo) : using his powers as acting for leaseholder to serve notice on freeholders (to grab fh).  There was interest from 3 potential buyers. He chose one whose offer depended on a positive result of the notice.  Disc also shows he'd taken counsel advice - which was 'he'd fail'.  He'd simultaneously asked to resign as his job (of serving notice) was done and he'd found a buyer.  Lender asked him to stay on to assign notice to the buyer.  Notice failed, buyer didn't buy.  So receiver stayed.  There was 1 buyer who wanted to proceed w/o fh but receiver/ lender wasted 1y trying to get rid of them!  Disc shows why. But I didn't know why at the time. In later months Lender voiced getting rid of receiver. Various reasons - including cost.  But there's a contradiction/ irony: as I've seen an email (of 4y ago) which shows the receiver telling lender not to incur significant costs and to minimize receiver costs.    Yet lender then asked him to serve another notice - again counsel advice indicated 'he'd fail'.  And he did fail.  But wasted 3y trying and incurred huge legal costs - lender trying to pass on to me. Lender interfered - said wanted to do works.  Receiver should have said no.  But disc. shows he agreed to step aside to let them do the works - on proviso lender would discuss potential costs first (they didn't), works wouldn't take long (took 15m), and lender would hold interest (they didn't) (this last point is crucial for me now - as I need to know if I can argue that all interest beyond this point shouldnt be allowed?)   I need to check receiver witness statement in litigation with freeholders to see exactly what he said about 'his position'. But I remember it being along the lines of - 'if the works increased the value of the property he didn't have a problem'.  Lender/ receiver real problems started at this point. The cost of works and 4y passage of time has meant there is no real increase in value. Lender (or receiver) didn't get any permissions (statutory or fh) (and didn't tell me) and just bulldozed the property to an empty shell.  The freeholders served notice on me as leaseholder for breach of covenants (strict no alterations).  The Lender stepped in (acting for me) to issue notice for relief of forfeiture - not the receiver.  That wasted 2y of litigation (3y if inc the works) and incurred huge costs (both sides).  Lender's aim was to do the works that every potential buyer balked at due to the lease restrictions.  Lender and receiver knew couldn't do works w/o fh permission. Lender did them anyway; receiver allowed.  Receiver remained appointed.  I'm arguing lender interfered in receiver duties.  Receiver should have just sold property 4-5y ago w/o allowing any works.  Almost 3y since works finished the property remains unsold (>5y from repo). The property looks brand new - but it was great before.  The lender spent a ton of money - hoping that would facilitate a quick sale.  But the money they spent and the years they have wasted has meant they had to increase sale price.  It's now completely overpriced.  And - of course - the same issues that put buyers off (before works) still exist.   The receiver has tried for 2y to assert the works increased value. But he is relying on agents estimates - which have proved highly speculative. (Usual trick of an agent to give a high value to get the business - and then tell seller to reduce when no-one buys.). And of course lender continues to accrue interest (despite 4y ago receiver saying pause interest). Lender tried to persuade receiver to use specific agent. Disc shows this agent was best friends with the lender's main investor in the property.  Before works this agent had valued it low.  After works this agent suggested a value 70% higher!  The lender persuaded receiver to sack one agent and instead use this agent.  No offers. (Price way too high).   Research has uncovered that this main investor has since died.  I guess his investment is part of probate? And his family want it back?    Disc shows the sacked agent had actually received a high offer 1y ago.  Receiver rejected it.  He was relying on the high speculative valuation the agents had given him to pitch for the business. The agents were in a catch-22.  The receiver sacked them. Disc shows there has been 0 interest ever since. I don't think lender or receiver want all this to come out in public domain via a trial.  It will ruin their reputations. If I can't get an order for sale with lender - can I apply separately against receiver?
    • Ok many thanks. Just wanted to check that nothing else for us to do / send for the moment. Will update again once we receive a copy of their N181 and proposed directions for review. Our post is a bit hit and miss at the moment. Appreciate the help through this process.
    • Yes and will ask you if you are in agreement and or wish to add /remove any direction.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Apple and Replaced iPhone - that went wrong too **REsolved At Store**?


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Hi There,

 

My sister has an iPhone 4S which was Replaced by Apple within the warranty period (Albeit only just). She was told that it would have 90 days warranty on the replacement handset and was sent on her way very happy indeed.

 

exactly 110 days later the replaced iPhone 4S completely died. Won't turn on, no output from the screen so back to the Apple Store to see what could be done.

 

As the iPhone was 20 days out of warranty, they wanted £129 out of a 16 year old girl to replace the handset. Pretty poor show if you ask me, but their rules were rules!

 

I am aware of the Sale of Goods Act as I am Self Employed and I am curious on the best way to proceed?

 

The original iPhone was replaced whilst it was still in warranty.

 

The replacement died 20 days after that period had ended.

 

Would this be grounds for "Unreasonable period of operational life for the product"

It died less than 4 months in service.

 

I am not paying £129 as the handset is insurance covered, but with an Excess I'd rather not go down that road either.

 

Could anyone suggest the best way to proceed please? Do you personally think that they are in breach of the Sale of Goods Act?

 

For the benefit of doubt. Handset was NOT: Jailbroken, Taken Apart, Dropped, Water Damaged and was always in a case which covered the screen also!

 

Thanks Caggers :)

This is how I spend most of my life :ranger:

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simple SOGA case

 

NOTHING to do with ANY warranty.

 

they supplied it.

they are responsible under fitness rules to replace it.

 

end of!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So what do you suggest? Letter to the store or back to the store tomorrow (They're open Bank Holiday) and quote the SOGA to the Shop Assista... oh sorry... Genius :madgrin:

This is how I spend most of my life :ranger:

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there have been instances whereby an email or letter to the office of the Uk's ceo has gotten immediate

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

No wonder apple are the richest company on earth when they flout basic laws like this.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just sent off an e-mail to the CEO as suggested dx100uk.

 

Had an immediate response which was an out of office notification. Detailing urgent queries should be forwarded to the CEO' PA. So I forwarded the e-mail across to them... Now we play the waiting game. I'm not expecting them to work on Monday, so I have given them 8 days to response ;)

 

Here is the e-mail I sent, Feel free to put it in the Template Library if you wish :madgrin:

 

Dear Sir,

 

I write to you today regarding my 16 year old sisters recent dealings with your colleagues in the Apple UK Retail Store in X, United Kingdom.

 

I provide my sister with an iPhone which is on Contract of which I am the account holder. She had her iPhone 4S replaced towards the end of the warranty period. She was further informed that she would have 90 days warranty on the new handset.

 

After 110 Days of operation, the replacement handset failed. She promptly took the iPhone to the Apple Retail Store in X of which is approximately X miles from her home address. It is also her closest store.

 

Upon arrival she was informed that the phone would not be replaced as it was out of warranty period by 20 days. She was quoted £129 for a replacement which was immediately declined and she left the store rather upset and disappointed.

 

She informed me of this matter to ask what I could do, hence this e-mail to you, As I am extremely disappointed that you appear to plainly be in breach of The Sale of Goods Act 1979. This act is a fundamentally basic retail law in the United Kingdom; of which your organisation have so callously shown blatant disregard.

 

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have my sisters iPhone 4S repaired or replaced and I would request that you confirm that you will do this within the next eight days.

 

I also require you to confirm whether you will arrange for the iPhone 4S to be collected or will reimburse me for the cost of returning it. In the latter case, this will be cost of a Standard Class Return Rail Fare of £x.xx + £25.00 for my time to travel to the Apple Retail Store during UK Business Hours.

 

I look forward to receiving your satisfactory proposals for settlement of my claim within eight days of the date of this e-mail.

 

Yours Sincerely,

 

Disgruntled Apple Customer

This is how I spend most of my life :ranger:

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Just to follow this up really.

 

Had a 45 minute phone call today with Apple Technical Support where I was referred to 2 senior managers and after battering them verbally on the phone for 45 minutes, managed to get them to agree to a free replacement. I was told on the phone it was a one time gesture of good will (Yeah... Right...) and that normally they wouldn't issue such a replacement.

 

They seemed to be very sure of their 'Warranty" despite that it is more than questionable under SOGA.

 

Anyway, I won't mark this a settled matter, I am to go back to the store to exchange handsets. So until then I'll see what happens :)

 

Thanks Caggers :D

This is how I spend most of my life :ranger:

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Ask them to put that in writing, so you can get trading standards comments. ;)

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just to finalise this. Sister went to the Apple Store. I was unable to make it personally. Replacement was given and she went away very happy indeed. The manager at the store gave me a call to apologise for the whole siuation and asked if there was anything further he could do.

 

I guess showing your teeth in preparation to bite does work every now and again!

This is how I spend most of my life :ranger:

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great result!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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