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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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royal mail destroying internet reputations on a daily basis.


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Just a quick moan about r mail.

 

i work for and use internet retail sites as iam sure most people do.

 

As a user of their services i have seen at first hand their shoddy attitude to fullfilling online retailers promises.

 

example one....

 

guy orders item for next day before 9am we as a company get charged £50 for the service.

guy calls following day at 9.35 calling our company all the names under the sun,

 

We contact royal mail to find out what went wrong,

answer fill in a claims form!!!.

THIS HAS HAPPENED AT LEAST A DOZEN TIMES.

 

.Example two

 

i purchased an item from an online retailer and paided £6.00 for next day express delivery

this was on thursday as nothing has turned up as yet (sat evening)

i will now be looking at tuesday earlest(item was needed over weekend).

 

How does this company manage to continue trading,

hilst dragging all the firms it does business with down with their appealing standards.

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How can a company guarantee a 9am delivery when the last amount of mail does not come into the delivery office till 8am, then that mail has to be sorted in the delivery office before dispatch

 

the average time staff get out to start there delivery is now 10am

 

its not so bad in towns, but most towns cover a wide rural delivery

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I completely agree with you, the prices have gone through the roof, the service has dropped and so much stuff goes missing.

 

If you pay for special delivery and before 9am you expect with the huge price you pay to get it there it should get there...

 

firs class used to be there the next day, RM now says it can take 1-5days... online auction site still says it should be there the next day therefore your seller is ripping you off.. why did they have to change a system that worked really well... really really well...

 

sigh understand completely

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simple reason why the changed the syatem has been a recruiting ban for the last 5 years. Natural wastage such as retirement has not been replaced. Royal mail are going through a process of revisions. Each main office has to lose roughly 400 man hours a week through imposed savings structure

 

simple answer

 

to much work, not enough staff

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My son needed and paid for a parcel next day from a local company for this weekend, a large parcel. It didn't arrive so he rang yesterday to see where it was and they said it wasn't on the van for Saturday either so he said he would come and collect. When he got there they said they couldn't find it so he told them to cancel deliver and send it back. He went into the company and bought the same machine so now has to reclaim for the first one.

 

It is the company that would get moaned about and not RM who are responsible.

 

This was picked up locally by a local van with a local driver and taken to a local depot, so where is it.

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My son needed and paid for a parcel next day from a local company for this weekend, a large parcel. It didn't arrive so he rang yesterday to see where it was and they said it wasn't on the van for Saturday either so he said he would come and collect. When he got there they said they couldn't find it so he told them to cancel deliver and send it back. He went into the company and bought the same machine so now has to reclaim for the first one.

 

It is the company that would get moaned about and not RM who are responsible.

 

This was picked up locally by a local van with a local driver and taken to a local depot, so where is it.

 

Unfortunately most mail goes to the big mail centres to be sorted now, rather than local stuff staying local.

 

I remember a big row a few years ago when RM decided that mail would no longer be sorted in the Isle of Wight, but sent to Portsmouth, Southampton, or even Reading. Hitherto all IoW mail stayed of the island.

 

The more it moves the more likely it is to get damaged.

Jeremy

 

Computer Problems? Give me a shout...

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