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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Strange sick pay policy


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Hi all,

 

Today, my girlfriend and I were called into separate meetings to explain that we have effectively 'run out' of contractual sick pay, and that any further periods of sickness would only be covered by SSP. Our contracts say:

 

You will be paid any SSP to which you may be entitled. Payment of your salary or any part of salary during any period of illness will be at the absolute discretion of the Company and will include any entitlement to SSP and will normally be given at a rate of one day for each completed month of service subject to a contractual maximum of 8 working weeks.

 

The 40-day tipping point has been calculated against the total amount of time that we have worked there, which is nudging four years. Is this normal? I have a mental illness which has caused time off recently, and at no point was this mentioned. It seems odd to have a clause which increasingly detriments the employee over time - my manager even admitted that they are looking into it as people who have been there for up to 10 years might be negatively affected.

 

The timing is also odd - my gf's manager gave her a dressing-down this week over her sickness record, but actually the majority of the time off he blamed was actually dependant leave to look after me, or parental leave for her children. These meetings only happened after she pointed it out.

 

This is causing me to panic a bit, as we are already fully dependent on both of our salaries, and if I have time off and lose wages - which is likely in the future - we can't afford to pay all of our bills, or actually get to work in the worst case.

 

Any advice greatly appreciated.

fix (vb.):

1. to paper over, obscure, hide from public view;

2. to work around, in a way that produces unintended consequences that are worse than the original problem.

Usage: "Vista fixes many of the shortcomings of Windows XP".

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From the literal wording of the contract, the company is correct - and yes, this would have an adverse effect the longer you work there - a bit of a disincentive to stay!

 

As they're adhering to the contract there isn't much you can do - but my contract certainly rolls sick pay by the year!

 

Another point is that if your partner is taking dependent leave, that should be unpaid leave and not used as part of the sick pay calculation.

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I'm struggling a little to understand where the detriment is - isn't it more just tat it is capped? Or do you mean "versus now"?

 

The part of your post which concerns me is your partner taking time off work to look after you. Emergency dependents leave is to organise someone to look after you, not to do the looking after.

 

It may be wise for one of you to seek a job in another company as I can't see this washing for long.

 

Have you had an occ health referral to discuss reasonable adjustments, and can you show you are doing everything possible to stay healthy? This won't make you bulletproof but it may help.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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From the literal wording of the contract, the company is correct - and yes, this would have an adverse effect the longer you work there - a bit of a disincentive to stay!

 

As they're adhering to the contract there isn't much you can do - but my contract certainly rolls sick pay by the year!

 

Another point is that if your partner is taking dependent leave, that should be unpaid leave and not used as part of the sick pay calculation.

 

Yes, I was a little concerned about this. For my gf, some of these days have been taken as leave, and some as sick. However, the majority have actually involved her working from home with permission from the company.

 

If they decide that they incorrectly classified these days, would they have a right to reclaim wages paid for them?

 

I'm struggling a little to understand where the detriment is - isn't it more just tat it is capped? Or do you mean "versus now"?

 

I'm sorry, I don't understand this question. To clarify what I was getting at, it means that the longer you work here, the less company sick pay you are entitled to. Someone who started at the same time as me but doesn't have a health condition will obviously be more likely to have some reserve of company sick pay, but I am effectively out of this for good.

 

A couple of people have left the company for short period and returned, so I believe their entitlement has been reset. However, I'm not aware of anyone else in the company being warned that they are near or over their limit.

 

The part of your post which concerns me is your partner taking time off work to look after you. Emergency dependents leave is to organise someone to look after you, not to do the looking after.

 

My gf is my carer, as far as the NHS and our employer are concerned. My condition can result in short-lived and acute problems which require a day or so to recover from, and I need to be supervised when this happens. The company itself approves of this leave being taken; it is only the (relatively new) manager who has decided it is an issue.

 

It may be wise for one of you to seek a job in another company as I can't see this washing for long.

 

I'm not sure what you mean by it 'washing'. Can you explain?

 

Have you had an occ health referral to discuss reasonable adjustments, and can you show you are doing everything possible to stay healthy? This won't make you bulletproof but it may help.

 

Yes - the company's occ health doctor visited me a couple of weeks ago. He informed the company that I should be moved into a slightly different role, and that management should provide adequate support to ensure that stress (as a known trigger for my illness) is kept to a reasonable minimum. He was satisfied that I am taking all reasonable steps to manage my illness.

fix (vb.):

1. to paper over, obscure, hide from public view;

2. to work around, in a way that produces unintended consequences that are worse than the original problem.

Usage: "Vista fixes many of the shortcomings of Windows XP".

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My gf is my carer, as far as the NHS and our employer are concerned. My condition can result in short-lived and acute problems which require a day or so to recover from, and I need to be supervised when this happens. The company itself approves of this leave being taken; it is only the (relatively new) manager who has decided it is an issue.

 

I would agree with the new manager as this is far in excess of the legal requirement. Caring and work and not always compatible. I think it would be wise to think about alternative arrangements. In effect they lose 2 people for one period of illness; that isn't really fair or practical for them.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I'm sorry, I don't understand this question. To clarify what I was getting at, it means that the longer you work here, the less company sick pay you are entitled to. Someone who started at the same time as me but doesn't have a health condition will obviously be more likely to have some reserve of company sick pay, but I am effectively out of this for good.
The contractual sick pay arrangements will be per year.

 

You accrue 1 day sick pay for each month of service, for the first 40 months of service, then your sick pay is capped at 5 weeks (40 days) per year.

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The contractual sick pay arrangements will be per year.

 

You accrue 1 day sick pay for each month of service, for the first 40 months of service, then your sick pay is capped at 5 weeks (40 days) per year.

 

40 days is a smidge under seven "physical" weeks or eight "standard working" weeks.

 

You're lucky you get this long. I get 10 days paid sick pay.

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Thanks for all of the replies, guys.

 

The contractual sick pay arrangements will be per year.

 

You accrue 1 day sick pay for each month of service, for the first 40 months of service, then your sick pay is capped at 5 weeks (40 days) per year.

 

They've confirmed to me that it is definitely not per year, and that you can therefore permanently run out of company sick days. However, they are going to 'look at something' for people who have worked there for 'several years'. It's frustrating, but they are at least looking into it.

fix (vb.):

1. to paper over, obscure, hide from public view;

2. to work around, in a way that produces unintended consequences that are worse than the original problem.

Usage: "Vista fixes many of the shortcomings of Windows XP".

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The ACAS call centre won't have a clue. I'd check with a lawyer on the topic of indirect age discrimination. The time served staff may be likely to be older.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Mainly because they are under funded and the first line of answering is a contact centre who can only deal with simple problems; this is not a simple problem.

 

They're fine for minimum wage and all the basics.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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PS I am too old to "dis" anyone also. I am however crticial of them!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Emmzzi, why do you dis ACAS?

 

Have to agree with Emmzzi - I am a long time advocate of the ACAS helpline as a resource, but over the last five years or so, the nature of advice given is very much read from a script rather than being delivered by experienced specialists. Most recently some of the advice has been extremely woolly and in some circumstances just plain wrong.

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