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Mobile phone Bill shock - £163,00 !!! - Watchdog this evening


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Couple see red over £163,000 Orange mobile bill

 

 

A couple who held a business phone contract with Orange were shocked to see their company phone bill rocket from the usual £300 a month to a staggering £163,000.

 

Alan and Carolyn Mazkouri, from Swansea, had used Orange phones for more than 15 years for their electrician business. The monthly bill for 10 phones usually came to £300 a month, but in September they received a bill for just over £163,000, according to the BBC.

 

 

 

For the full story : - http://money.aol.co.uk/2013/05/22/orange-mobile-bill-makes-couple-see-red/

 

Apparently the consumer had taken one of the phones into the store where it was purchased as it appeared to be overheating. It was replaced. However,

 

 

 

The phone seemed to have been dialling the internet every 20 minutes for three weeks, downloading data equivalent to 15,000 songs or fivemillion emails, according to Mobile News.

 

Orange agreed to cancel the debt after Mr Makzouri challenged the bill, but an administrative error meant the firm continued to send bills for the following seven months. In the end, the electrician instructed a solicitor to help call off the demands.

 

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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