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Can't get DWP to respond to letters re incorrect payment


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I am getting DLA Middle Rate Care and Higher Rate Mobility, and am in the ESA Support Group.

 

Some time ago, when I was transferred from Income Support to ESA, instead of getting the Severe Disability Premium, I started getting a "Top-up" payment instead. I was reassessed for DLA at the end of last year, and was re-awarded the same level of DLA for an Indefinite period. However, I am still getting the top-up payment with the ESA rather than the Severe Disability Premium. Since January I have sent two separate IS10 forms, one with a covering letter, plus another letter a month ago asking to look again at the ESA payments. One IS10 was sent recorded delivery, and I got Certs of Posting for the others.

 

They have totally ignored all correspondence, and I'd like some advice on what to do next. I'm being underpaid by over £30 per week by my reckoning, and I'd like to get this sorted out ASAP.

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