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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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We arrived home from work to find a distress notice: seizure of goods & inventor, posted through our door inside a white envelope that looked like it had been hand delivered.

There are charges for two previous visits, but this is the first we have heard from them!!


My husbands car was parked on driveway and they have written details of car on form.


When my husband phoned Andrew James office,

they demanded full payment of arrears to which my husband explained was impossible to pay.

They were rude to him and then put phone down on him.


I have phoned them today asking for details in writing of previous visits and name of bailiff who supposedly attended.

They refused to give me any information and told me to email them and then they put the phone down on me.


There is no email address on the form!


I phoned the council and asked them if they would take the debt back in to their administration,

but they said no and that i had to deal with the bailiffs.


I told them the bailiffs have unlawfully charged me and were refusing to speak to me,

only to tell us to pay in full or they would come and collect car in 5 days.

But still the council will not help us in anyway.


We are not refusing to pay the debt but asked if we could come to a reasonable weekly amount.


my husband is feeling very suicidal and i am very scared.

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Hello and welcome to CAG.


Please try to calm down, we have people here who will help you. :) I'm going to move your thread to the bailiffs forum and leave you a short term redirct from this forum. The guys should be along later with advice for you.


My best, HB

Illegitimi non carborundum




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ignore the bailiff


stay off the phone !!


if you can pay you should be paying the council

direct via your internet banking site

never ever pay a bailiff.


Here is something to be getting on with. First of all establish from the Council how much was owing etc You need to speak to someone at the Council and ask the following questions:

1 - how many Liability Orders they have against you

2 - the dates they were obtained

3 - the addresses they were for

4 - the period of time each covers

5 - how much each one was for

6 - how much is still outstanding

7 - the dates they were passed on for enforcement

8 - the dates & amounts of any payments


Next you need to send off for a breakdown of the charges the Bailiff applied. Here's an example, use and adapt at will and best sent initially by email backed up by a copy in the post.



My Name

My Address



Acme Bailiff Co

Bailiff House


Ref: Account No: 123456


Dear Sir


With reference to the above account, Can you please provide me with a breakdown of the charges.


This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.

e - the date of the Certification.


This is not a Subject Access Request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.


I require this information within 14 days.


Yours faithfully


Ripped off customer"





please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thankyou for your reply, I have tried asking the council to make payments to them but they just referred me back to the bailiffs.. They said it is in the bailiffs hands now not theirs. They didnt want to know..

So if i made payments regular through internet banking do they take it that i am trying to pay the debt and will it get the bailiff off my back

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they cant refuse it

just make SURE you use the right years ref number


most internet banking selection menus

list the councils and ctax etc


use YOUR ctax account number from the bills as the ref number of the payment

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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When sending off for the breakdown of fees this is best done initially by email followed by a copy in the post. enquiries@ajenforce.co.uk you may need to join up any spaces that the site software inserts

Please consider making a small donation to help keep this site running




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In order to provide more advise it would be helpful to know the following:


Were you aware that a LIability Order was being obtained.


Did you receive a letter from the council to advise you that they had obtained a Liability Order?


Did you contact the council to make a payment proposal?


How much is the Liability Order ( according to the council)?


What fees have been charged to the account by the bailiff?


Can you provide a brief outline of the family circumstances ( such as whether employed or unemployed, any illness in the family, any children etc)


Also, how much roughly is the car worth?

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