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Aviva Web based car insurance problem - ** RESOLVED **


Xcat
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Anyone else got access problems with Aviva web based car insurance ?

 

Been with Aviva for house and car insurance for a few years with access to insurance details through the Aviva "My Policy" web page.

 

Received my car insurance quote by email, logged onto My Policy online to check renewal details, only to find car insurance is missing, but my house insurance is still there.

 

Over past couple of weeks had online chat and two phone calls with four Aviva CSAs, all very helpful but online access problem not resolved and no indication when it will be fixed.... My car insurance is a web based only policy, documents are not normally sent by post.

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Guest Aviva Support

Hi Xcat

 

I'm sorry to see you are having difficulties with your online account. If you can email me at [email protected] and include the following details

 

Full name

Date of birth

Post code

Policy number(s)

 

I will look into this and do all I can to get it resolved for you.

 

Thanks

 

Dave

 

 

Dave Hyam

Aviva Social Media Team

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Dave,

 

Thank you for your message.

 

I would confirm my email has been sent to your address noted above with full details of the problem, plus the information you have requested.

 

Regards

Xcat

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Dave,

 

Thank you for confirming Aviva has a problem with my "My Policy" car insurance web page, it’s not something which can be fixed quickly and is a little more involved.

 

It's surprising it cannot be quickly fixed as this car insurance is a web based policy !

 

As soon as the problem has been resolved I will update this thread.

 

Regards

Xcat

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  • 2 weeks later...

To complete this thread I would confirm the Aviva online car insurance problem has now been fixed.

 

As from today I can access my car policy and see/print my insurance details

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Guest Aviva Support

Hi Xcat

 

Thanks for posting that your online account issues are now resolved.

 

If we can be of any help in the future, please don't hesitate to get in touch.

 

Kind regards

 

Dave

 

 

Dave Hyam

Aviva Social Media Team

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