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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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dla home visit not offered anymore...

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Posting for someone else.... Martin age 54 has been on dla for about 13 years after a road accident he has a degenerative illness and cant walk. Severeal times he has had an atos 'medical' at his own house. This time he is told that he must attend one at a centre. He only rarely goes to his doctor for painkillers as he doesnt leave the house, more recently he found it easier to get them from the interenet rather than journey of £18.50 each way to doctor in a taxi with a friend to help. So how can he secure a home visit because I don't think the doctors input will be considered enough.? Previously he was granted a home visit without the doctors input though.? How come suddenly he is expected to travel using 4 changes of bus which he absolutely cannot do.?


So to reiterate, how can he get a home visit, should he ring the atos number on the letter to arrange one?


What if they refuse? would that be a breach of his human rights even?

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I had a ATOS home visit in August they still do them he needs to point out that it is near impossible for him to get to a medical centre if he cannot use public transport then he needs to ring ATOS and tell them he needs a taxi and they will have to pay for it . When ATOS do a home visit he wants to be very careful because they twist things around what they are told and they snoop around your house they take in every detail of what you have in your house and what equipment you have to help you get around and other things like what is in your living room. What that has to do with them I have no idea they took note that I had a computer in one corner and a sewing machine in the other. The sewing machine is my daughters and the computer is for me to do my shopping on as I am unable to get to the shops. They are just very nosy and ignorant. Good luck with this visit

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Thanks for reply, 2 things, his doctor will send a fax to ATOS stating he cant get there and home visit requred but is demanding £60 upfront to do this...!!! so Martin will have to send someone in with it, to avoid delay...as obviously he cant just nip up there which the doctor doesnt seemto have accounted for...also if he is still forced to go then the doctor must fax atos to say that Martin would need a taxi to attend, (for a refund) another £60 for that fax, and the money to find for the taxi, over £20 I believe. Martin's last home visit they did ask to go to the toilet, through the house, however, accidentally the carer had locked the link door and gone, so they were forced to stay in the kitchenette and couldnt go snooping, infact Martin said he'd not allow the 'doctor' to urinate or whatever in his litle concrete yard entry..therefore he 'doctor' had to go to the pub on his way home. Shocking!

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