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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Two PCNs within one minute of eachother

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Hi Guys,


I'm new to this site, seems like a great resource. Any of your help will be greatly appreciated.


I have uploaded a couple of files of the PCNs in question.


Anyway the story...


I came home from work on Friday to be greeted by two PCNs. You can imagine how blue the air was.

On closer inspection they are for two offences committed within a minute of each other.

One is for parking in a loading bay for about five minutes(while loading for a local business) the other is for entering a no entry zone, all of this on the same road.


With regard to the the no entry one, I think I may just have to pay it, but I had no idea I was entering a no entry otherwise I wouldn't have done it, but ignorance is no excuse and I imagine this is the line the Hammersmith and Fulham council will take, but if any of you guys can find a technicality then great.


It is the loading bay one that is my major annoyance. The PCN states that I was parked in the loading bay for a few minutes and I should not have parked there in my class of vehicle. Granted I don't drive a HGV, but my car is a work car, I am an IT field engineer working across London using my own vehicle. It is insured as a work car by myself so I fail to see how they can charge me for this. I would have been loading a computer/it equipment to one of the estate agents we have all over London.


I guess my question on this would be, Can i use a loading bay to load to a local business in a normal car that is insured for business use. Surely this is the very definition of a loading bay, and why it was placed there in the first place.


I don't drive like an idiot, in fact i consider myself a considerate driver. Why are these councils allowed to keep handing these out willy nilly to make u the funding short falls. It makes me extremely angry. Frankly I think they are taking the ****, and are abusing their powers to extract money out of the easiest targets ie motorists.

Anyway rant over.


If any of you rather wonderful people can help me it it would be greatly appreciated.


Kindest regards



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If the loading bay is restricted to HGVs, and you weren't in one, then no you can't use it. You can try appealing in an apologetic tone, explaining what you were doing - you just might get a cancellation.


The other one, you said you had no idea it was no entry - were there any signs up? What was the location?

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