Evans halshaw

[natalie_13782]

Hi I am new to this and looking for some advice on my complaint regarding evans halshaw.

 

I picked up my new car on Tuesday 14th may and the following day driving home my front passenger wheel completely falls off. My 2 year old daughter was in the car. Luckily i was only doing 25mph. Shaken and in disbelief as to what could have happened if was driving at 60 mph I called them straight away and told them what happened.

 

The following day I called and spoke to the sales team leader who was unaware of the situation. He advised he would pick the car up and a courtesy car was provided. He called me on Friday and said the car had been worked on by a mechanic who had been sacked for not doing his job correctly but that my car was safe now and I could now have it back. I told him I did not feel safe taking my 2 year old daughter back in this car and wanted to speak to the manager he then told me the manager is not available until Monday and that I either have my car back or no car at all as he needed 'his' courtesy back! I said NO I want to speak to the manager he was extremely patronising to me an said he would call me back.

 

This is now nearly 24 hours later and still no contact from them. Can anyone advise if I am entitled to a refund or replacement car or what else I can do to get a full explanation as to why this has happened? I really do not trust their workmanship or anything they say. my daughters safety is my main concern and i am not sure this incident has caused any longterm damage to the car. Any help would be appreciated. Thanks.

[ims21]

Thread moved to the Vehicle Retailers forum where the guys will be happy to help as soon as they are available.

[phaitun]

it is my belief that you have the same rights as if you bought anything, do you have photographic evidence and witnesses?

 

may be a claim there as you were put in an extremely dangerous situation.

 

if it were me I'd be looking for compensation.

[natalie_13782]

Yes I called my partner because the car was making a funny noise so he followed me with his step dad so they saw it happening. also took a couple of pictures when we stopped just wish it never happened at all!

[renegadeimp]

Pretty sure you are able to use the courtesy car until the repairs are finished. I don't think you'll be able to keep it and use it until they reach an outcome that YOU find satisfactory. You could always get an independent mechanic to check their work before you get the car.

[dpick]

Hi you could try Vauxhall Customer Services on 0843 479 7619 They are open 24/7

 

I have been lucky my Evans Halshaw dealer has sorted every complaint that I have had though I have not had any big ones.

 

dpick