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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Thomas Cook deposit from Family fund and the blurred boundaries

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Hi All,


Just looking for a bit of advice after a bit of a run in with Thomas Cook.


I am a single mum with 5 children eldest of whom has Autism, so we received a charitable donation towards a holiday and proceeded to book with Thomas Cook.


They offered us the low deposit and remainder to be paid within 8 weeks, 8 weeks came and an unexpected bill came out of my account, taking money from the holiday balance, so I called and explained, they extended for another 13 days.


The time came to pay and i called with my card and it was declined, we tried again for a lower amount, declined again. I was advised that if the holiday was not paid by close of business that day that it would be cancelled, at which point i asked if they could just extend for 24-48 hours and we could sort this situation out, the answer was no, the branch were not prepared to take us on 'trust' as they have done this in the past and been let down (so they can be flexible, they just don't trust us??) the remainder of the balance would then become the brances debt and if we didn't pay then they would have to.


At around 4.30pm I found out that the bank had carried out a routine fraud check on my card. by which time the holiday had been cancelled, as we felt backed into a corner with the advisor saying, you'll have to find some other way to pay (and we didn't have any other way) We were gutted, I haven't even broken the news to my autistic son yet, don't know how to.


We decided to make a complaint a while later, as we felt that we had been treat in an unforgiving way and when holidays are booked in this way, it's not black and white as far as im concerned.


We emailed our complaint to TC and received a call from the branch manager, basically trying to argue the point with me, my response to her was that i knew this would be their attitude and this is the reason they were cc'd into the email that was directly sent to TC complaints dept. She continued to labour the point about dates and extensions, my point was that i did call to pay, but because the bank carried out their fraud check, we are now £550 down and without a holiday, not only that we are not able to apply for family fund holiday for a further two years!


So part of the conversation she mentioned again the taking customers on trust (and to me this just feels like why for others and not for us?) also that there is a chance we could reinstate the holiday. I asked her to do whatever she could and come back to me with some sort of resolve for the situation. At around 5pm (6-7 hours later) I am advised that she has been trying to get hold of 'them' for 3 1/2 hours but she can't and that she feels that they will say no because reinstatements must be booked within 2 weeks (why weren't we told this when we were asking for a 24-48 hour extension and our holiday was cancelled). Also that if I am going to pursue with their customer relations dept. that i should do so as they may be able to override the branches decision.


I just feel wholly dissatisfied at the actions of the branch, their withholding information that would've resolved this issue, when we were trying the pay the deposit and their obvious flexibilities, when they feel like it.


I run my own business and appreciate risks involved but, we had a holiday costing around £5k booked with an additional family joining us at around £2k (carers and support).


Can any let me know if they think i can any case for appealing this matter.



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