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ccscollect and atlas editions **RESOLVED**


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hi for nearly seven months now i have been battling with atlas editions ,

 

i started a collection with them i paid them for everything i had every month or when i got the item ( the last item was in October),

 

then i heard or got nothing from then till after christmas which was a invoice £40 +

 

i emailed them and they said it was for goods despatched in November and December

 

i replied saying i had nothing arrived

 

they said they would look into it,

 

a month later i received another invoice this time it was for £59+

 

once again i emailed also stating about my previous email to which they did tell me they would look into it

but i had no reply and this time they said the goods had been sent and since then another items had been sent

 

once again i said the same thing that i hadnt received it etc,

 

they said they would resend the last item (which i did get)(but also returned it and got proof of postage)

and the offer of they would look into it

 

i heard nothing for a few weeks then i got a email with a statement of the goods they had despatched but the returned item wasnt on there

 

once again i emailed them and didnt hear anything from them for weeks

 

today when i got a letter from ccscollect saying that their client atlas editions had authorised them to collect the balance of £67.44

(account Balance gone up £5)???????????????????????????????????????

 

can anybody help me cos i dont know what to do now,

Edited by anita8023
missed a bit out
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You need to make a formal complaint to Atlas stating exactly what has happened and when and also point out the returned item, send a copy of the proof of posting.

Reject their invoices and added charges.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Firstly you can Ignore CCS, this has absolutely zero to do with them.

 

As for Atlas they are part of the DeAgostini Group, I would write a letter of complaint to them send it to

Atlas Editions, PO Box 1760, Southampton, SO18 9JW. Obtain proof of posting as before.

 

Apologies Brig, was trying to dig around for their complaints department/procedure....

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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ccs are atlas, just the next bloke at the next desk in a diff skirt.

 

Ithe mrs had this agro with them 3yrs ago during the eddie stuff offers

 

eventually went from £17.50 right up to over £160 owed

 

all turned out to be fees and 'parcels' that had gone missing through yodel.

 

don't think they use them anymore though now?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hi my collection is for eddie stobart too and i have emailed atlas asking whats going on read below all the emails=

 

ACKNOWLEDGMENT OF RECEIPT OF YOUR MESSAGE

 

Dear Customer,

 

We confirm that we received your email.

 

Your original query is being dealt with and we will send you an answer by email as a priority

 

Kind regards,

 

Your customer service

 

Reminder of your original request :

hello i would like to know why you have passed my account over to a debt collector and now the amount is £67.44,i KEEP TELLING YOU I OWE YOU NOTHING AND I HAVENT RECIEVED £19.98 for model 4649511, Scania Horsebox. Date on statement 07/12/2012. Invoice dated 14/12/2012£19.98 for model 4649513, Scania Tanker. Date on statement 04/01/2013. Invoice dated 11/01/2013 AND THE REPLACEMENT SCANIA HORSEBOX YOU SENT ME I RETURNED COS ITS WASNT THE BEST QUALITY I RETURNED IT ON 12/4/13 AND I HAVE PROOF OF POSTING,SO WHY PASS MY ACCOUNT TO A DeBT COLLECTOR

________________________________

From: Atlas Editions Customer Service

To: ANITA LAWRENCE

Sent: Wednesday, 6 February 2013, 14:50

Subject: Re: Reference : [1008931-1359049804]

Atlas

 

 

 

ACKNOWLEDGMENT OF RECEIPT OF YOUR MESSAGE

________________________________

 

Dear Customer,

We confirm that we received your email.

Your original query is being dealt with and we will send you an answer by email

as a priority

Kind regards,

Your customer service

Reminder of your original request :

hello thankyou for your reply and now i know what numbers are for what i can inform you that i have not recieved =4649511, Scania Horsebox and=4649513, Scania Tanker.so that explains why i am disagreeing with the balance on my account regards anita

________________________________

From: Atlas Editions Customer Service

To: ANITA LAWRENCE

Sent: Wednesday, 6 February 2013, 11:05

Subject: Re: Re: Other question [1008931-1359049804]

Atlas

 

________________________

Dear Customer,

Thank you for contacting Atlas Editions.

We apologise for the delay in responding to your emails.

The two Eddie Stobart accounts showing on your online account consist of:

one account for the one-off order for the Eddie Stobart Volvo Fridge Trailer, this account is now closed with a £0.00 balance.

one account for the Eddie Stobart monthly collection with a balance of £59.94.

The balance of the Eddie Stobart monthly collection consists of:

£19.98 for model 4649504, AEC Ergo Tipper. Date on statement 09/11/2012. Invoice dated 16/11/2012

£19.98 for model 4649511, Scania Horsebox. Date on statement 07/12/2012. Invoice dated 14/12/2012

£19.98 for model 4649513, Scania Tanker. Date on statement 04/01/2013. Invoice dated 11/01/2013

Should you wish to contact us again on this subject, please make sure you insert the reference above in the title of your email.

Yours faithfully,

Customer Services

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hi would you be so kind as to draft some kind of letter for me please as im not very good at writing letters that will "hit home" or make them take notice thankyou pleasex

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Firstly you can Ignore CCS, this has absolutely zero to do with them.

 

As for Atlas they are part of the DeAgostini Group, I would write a letter of complaint to them send it to

Atlas Editions, PO Box 1760, Southampton, SO18 9JW. Obtain proof of posting as before.

 

Apologies Brig, was trying to dig around for their complaints department/procedure....

Thanks Boo no apology needed.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I can draft a letter for you over the weekend if you wish?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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oh yes please brigadier that would be very much appreciated x

 

Will do!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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i have just recieved this from atlas editions themsekves==

 

INFORMATION

list of operations registered until 17/05/2013

reference operations dates debit credit

postage & packing 06/07/2012 4.99

4649502 despatch 06/07/2012 9.99

4649981 despatch 06/07/2012 0.00

4649982 despatch 06/07/2012 0.00

postage & packing 17/08/2012 3.49

4649503 despatch 17/08/2012 14.99

4649882 despatch 17/08/2012 0.00

loyalty deduction 24/08/2012 1.24

reminder 21/09/2012

03004 activity on hold 12/10/2012

payment 26/10/2012 32.22

postage & packing 09/11/2012 4.99

4649504 despatch 09/11/2012 14.99

4649881 despatch 09/11/2012 0.00

postage & packing 07/12/2012 4.99

4649511 despatch 07/12/2012 14.99

postage & packing 04/01/2013 4.99

4649513 despatch 04/01/2013 14.99

reminder 08/02/2013

postage & packing 15/02/2013 4.99

4649511 parcel not received 15/02/2013 19.98

4649511 despatch 15/02/2013 14.99

reminder 15/03/2013

reminder 12/04/2013

automatically permanent debtor 10/05/2013 59.94

113.38 113.38

total at 17/05/2013 0.00

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so the amount has gone up from £59+ to £113>38

 

Then shows a zero balance 17/05/13 .

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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No Idea, doubt they know either?

 

As DX said, these are the same company.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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No definitely not written of as far as you are concerned more likely that have or are preparing to sell the debt.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Ok did they say CCS were acting on their behalf or that they had sold the account?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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ccs are atlas, bloke at the next desk in a diff skirt!

they cant sell internal.

 

it'll goto kuchy hall next

 

but like your, I never got mine

 

they just dropped it

 

just don't reaspond after telling them your story

 

as you have.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I would suggest sending the letter back to them.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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