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Capitalone/Cougar sending letters to mother in law's address!! Hubby has a debt with Cap1


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Hiya,

I thought Id already posted this but cant find it???.

..maybe I didnt post correctly..

 

 

Hubby has a debt with Cap1 and they have now defaulted it.

 

We have recently moved house and havnt updated our records yet

but yesterday we sent off an SAR request with a change of address inside

along with a photocopy of his passport- hope thats sufficient.

 

Today we get a phoneall off the mother in law saying theres a letter at hers for him.

 

She hasnt opened it but as you can imagine we were shocked

when he opened it and it was a debt letter from Cougar about said debt.

 

Its made me feel sick and Id be mortified if she knew what it was because shed go off her rocker and rightly so.

 

Can anyone help me with this as I just dont know what to do to prevent it!!??

 

I presume they are going through previous addresses? :!:

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As your main concern is your mother in law not finding out about this, you will have to write to Cougar with your new address. There is no reason not to tell them because you've advised Capital One who would give it to them anyway.

 

Ask them to confirm in writing that they have updated their records.

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Have noticed there is an email address for cougar on the letter so Ive emailed them and hope this works for now, Ill send a letter also.

Thankyou :)

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