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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Employee not being taken seriously

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Hi all,


My daughter called me after work today in floods of tears. I am actually one of her Managers at the her work place.

Just recently we have had a few new starters, and to cut a long story short one of them has A problem with taking direction from either myself or my daughter. The problems I have had are nearly all sorted out by the processes in place.

I move on to my daughters probs. Over the last couple of months she has had problems with one person who will not do anything she asks him to do, and will even argue with her in front of her direct line manager and even the store manager.

She has made several complaints to the management team but nothing has been done about it. I have tried to stay out of it as I feel compromised by being her father.

Again today she had attitude from this guy in front of the deputy manager, nothing was done. She has worked here for 7 years and worked her way up to supervisor level.

After I left work the deputy manager took her into a room with the other guy and ordered her to work it out. She felt totally humiliated by this and very intimidated.

Prior to this the department manager and the other guy had been out to lunch together. This is the third time this week this has happened , as well as socialising in the evenings. My point would be that you can't socialise with staff and then manage them correctly because of the friendship that has been formed.

I have decided to now take this on as a manager and intend to get it dealt with in the proper way.

Any advice I can get on this would be most helpful.

Many thanks.

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If your Daughter has a problem with this member of staff not doing the work she has asked them to surley she should put in a formal complaint about him or is she has the authority suspend them however if it is just a clash of personality that is entirely different and she should call a meating with an independant witness if necessary to try and sort it out. I would also say that well if you cant socialise with satff because you cant manage them properly neither then you cant manage mambers of your own family either!!!!

If I have been of any help, please click on my star and let me know, thank you.

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Hmm. This is a difficult one. I totally understand your desire to step-in but I am not sure it is a good idea. There is a risk that you will undermine your daughter's authority as a supervisor in the eyes of both junior staff and senior management.


As your daughter is a supervisor, unfortunately I think that dealing with difficult people is part of the job description. There are lots of arrogant people in this world. If a junior employee consistently refuses to accept instructions then it is an issue that the supervisor should escalate further up the management chain if that is needed.


It sounds like the Deputy Manager's approach is to try and get your daughter to sort things out rather than him stepping in. However it does not sound like this is working. As your daughter is a supervisor I think it is probably her responsibility to escalate the issue to the Deputy Manager, explain the problem and ask for the help she needs. Positively asking for something to be done will have a better result than hoping the Deputy Manager will act on his own initiative.




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