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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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10 pounds data money


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Hi Fran what i did because they closed my account was actually take my request in with £10 and request a reciept, after reading some of the delaying tactics i decided this was the best option for me. As reguards to what you do i would assume you make it payable to your bank. jaxx

Jax v Yorkshire request made for statements £10 paid and reciept given 16/10/06

:razz:

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Hi Wackyjacky

 

I have to send my letter to an address in glasgow. Did you pay a tenner at the bank and then send your letter to Glasgow with your receipt for 10 pounds? What did you say to the bank at the counter? Thanks for helping me Fran

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Hi Fran i will give you some of my background bare with me lol. i had tro give up work due to illness so my account became over stretched for want of a better word anyway they kept adding on £8 per day so i made a appointment with the manager of the Branch who was less then helpfull and as soon as i mentioned gettin gmy charges back he promptly closed my account. so i came on here read up a bit then took my request form to my branch together with my £10 and i asked for a reciept. And i will take all correspondence to my Branch just to comfirm delivery. I do understand that this is not always practical for everyone, if you still have an account then a cheque made payable to the bank and sent recorded delivery may be an option for you. jaxx

Forgot to say hun im in west midlands england

Jax v Yorkshire request made for statements £10 paid and reciept given 16/10/06

:razz:

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Fran if you live in England then send the request for statements to your local branch. If you send them to Glasgow then you might have to claim through the Scottish rules and therefore would be limited to claiming only £750 a time.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

Frequently Asked Questions

Example Step-By-Step Instructions

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Sarah is quite right Fran. Scotland is a whole different system. Use the time you are waiting for your statements reading up all the FAQ's step by step instructions, forum libraries etc. There is a lot of information and it takes a while to take it all in, but you will be glad of it later when YB start their delaying and scaring tricks with you. It is much easier to shrug them off if you understand what they are saying, and how ludicrous much of it is.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi thanks for your reply. The reason I have the Glasgow address is because in the tutorial about the whole process to follow a link takes you to a data protection search and for YB the Data Protection Manager is Clydesdale bank PLC, 30 St Vincent Place, Glasgow, G1 2HC. I also have the data Protection Manager address for Abbey.

 

Just to clarify - I should not use these addresses and send direct to my local branches for the data - statements. What is the purpose of the data protection addresses - do you know? Thanks so much for your help so far. Fran

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Fran the Glasgow address is the head office one. Anything you send to your branch will be passed on to Glasgow but sending it via your branch allows you to claim through the UK small claims court and therefore allows your claim to be upto 5k. If you read through all the F.A.Q's and a few of the success threads on this section it might help you whilst you play the waiting game ;) Good luck with your claim and don't be scared to ask for advice as there are some great people on this site :p

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

Frequently Asked Questions

Example Step-By-Step Instructions

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