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Internet Holiday Booking - Travel Soon You Travel


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Hi booked a small break in April using Travel Soon (who are ABTA bonded) apparently they acted as Agent for You Travel (who are not ABTA bonded) however we were not aware of this. The break was for 3 days all inclusive. When we arrived in resort at midnight our transfer took us to Hotel and Hotel was closed, we subsequently found out it didnt open for the season until 2 days after we left!!! Unable to get hold of anyone from Travel Soon until the following morning, they contacted You Travel who initally said Hotel was open and we had not showed up!!!! Eventually they transferred us to a different hotel which was completely different location to original Hotel. We got to Hotel at 4pm - we have reclaimed with receipts for hotel we had to book into, meals snacks and drinks, taxi and bus fares and mobile phone top up to sort out and also compensation for the lost day of the holiday totalling £351! not a huge sum of money but You Travel refusing to pay anyone have any advice

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