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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help And Hello To All!!Unhappy NAT WEST CUSTM.**WON**


Trish76
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:p Hi Tracey!! :p

Let the BATTLE BEGIN indeed!!!:D I just checked on the royal mail website and the second SAR was delivered already.I guess that we will receive another confirmation letter in a day or so.The clock is ticking..........

The trouble is just that I am not very good when it comes to patience and these waiting times will do my head in badly and our postman is gonna get fed up with me.....:lol:

We are also going to send off the SAR's to capital one & Halifax Credit Card Services!!!Oh yes they are all gonna have a battle on their hands as I may be impatient but i am very stubborn too :D

Could you maybe plz tell me what it means that ollibear has merged our threads??

All the best for now and i will keep you all updated all the way!!!

Trish x

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Hi Trish

 

I think Oliie means you must of had more than 1 message thingy on here so he has put them together, so you can find easily.

Like you i dont have a lot of patience as i am in the middle of giving up smoking too, (natwest took mi money again so cant afford to smoke)

A little story my son told me years ago hes now 21

 

Mummy someone told me banks have branches, does that mean.... tree branches have leaves that fall off in the autumn on to the road and grass and bank branches ..have money that falls off instead of leaves.

Then he asked but where does the banks branches money fall to?

son i said one day the banks branches are going to shred there money and im going to catch it

 

Looking back i guess what i said then was a sign

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Hi Tracey!!

Wow,that is quite something that your son came up with!!!Also,what a great theory.

Well,today has been somewhat of a dull day..... Nothing to report,no mail etc.

Any news your end??

Many kind regards Trish

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Hi there

this is my first post as I find it hard to use the site.I am scared to death!! I have just posted my prelim approach letter for nearly 4k off Nat West. You seem up to speed on everything and would love some help on what to expect next. Mine has got up to 4k because they wouldnt move a loan payment by 1 day and charged me £38 monthly for the money being a day late which didnt leave enough for the payment and so on.

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Hi Tony Fox!

All I can say is that I was scared to death too!!Dont worry too much though because on here you will find plenty of help from really nice people.What I was told to do first was read all the FAQ'S as in there you will find all or most of the info you will need.If at any time you do struggle just ask and someone will help you along the way.What deller1 told me was hold your nerve all the way as you need to remeber that it's your money we are talking about here.Also everybody will tell you that the bank's will try and fob you off with scary letters.HOLD out as this seems common practice.Try and read as much as you can as it will all help and prepare you.

So stay strong it's your money!!

Tracy!!!

I hate the waiting......

Many kind regards Trish

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Thank's will try my best and stay patient!! 8-)

I cope best under pressure and this waiting thing aint doing nothing for me.....:x so,i shall carry on reading all the FAQ'S again.

Just had a look in that chat room and there are soooo many people in there.Tried to have a go but couldnt get a word in edge ways :lol: .

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Hi ALL

Isnt it nice,got our statements today and discovered that yet again for the sake of 2 direct debits we were charged twice and then again :o because one company tried twice so £114out the window again.And the most laughable thing is,that the DD's amounted only to £28 !!!!P****D off doesnt come close to how I am feeling right now!!!!

Anybody else had such a "good" day??:confused:

Trish x

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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:confused: :confused: HI All!

Plz could someone help me on this ??

We received a letter back from NW and our cheque that we had sent them with regards to the Advantage gold acc was returned to us saying that the additional £ 10 are being returned to us and she will have the statements sent directly to us.The payment that we had sent was for NW Credit Card and a totally different acc. nb.

So £10 for 2 acc. Is that like buy one get one free ;-) or have they not noticed the different acc nb's???

I would be very gratefull for any input!!

All the best to ALL!!

Trishx

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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:confused: :confused: HI All!

Plz could someone help me on this ??

We received a letter back from NW and our cheque that we had sent them with regards to the Advantage gold acc was returned to us saying that the additional £ 10 are being returned to us and she will have the statements sent directly to us.The payment that we had sent was for NW Credit Card and a totally different acc. nb.

So £10 for 2 acc. Is that like buy one get one free ;-) or have they not noticed the different acc nb's???

I would be very gratefull for any input!!

All the best to ALL!!

Trishx

 

One £10 will suffice for more than one account with the same bank.:D

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Good Morning

Thank you very much for the fast response!!

Feel like a right old prat now though!!:p

I have read & re-read the FAQ'S and did not see that.

But at least they cant say we dont want to pay them and we got a confirmation letter!!

So thank's again livelylad!!

Trishx :-)

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Good Morning

Thank you very much for the fast response!!

Feel like a right old prat now though!!:p

I have read & re-read the FAQ'S and did not see that.

But at least they cant say we dont want to pay them and we got a confirmation letter!!

So thank's again livelylad!!

Trishx :-)

 

No problem.:grin:

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Help please Livelylad

Have had a good look around as I need to find some info for my mom about a company called "secure homes" :x .But cant find anything.

Could you please tell me if you have ever heard of them and if you know of anyone having had any trouble with them??

Would be so so grateful!!

Thank's again Trish

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Afaik Secure Homes are one of those companies that you pay a fee to and they pay all your bills for you OneBill Account SecureHomes, One Bill Account Secure Trust Bank PLC. Increasing debt as you go along. Charities like the CCCS will be able to help with things like this if someone is struggling to pay bills/debt etc.

 

If you think that SH are acting unlawfully or harassing anyone in any way you can get your local Trading Standards Office involved.

Ex CAG helper ^_^

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Hi All

Thank's for that once again Cheddar!! :)

On another note have still not heard anything from NW.Has anyone else recently sent their SAR to them?If so,how long did they take to send them to you??I know they have 40 days but maybe someone has known them not to take the full lenght of time (LOL).:grin:

Thanx Trish

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Share on other sites

Statements Received for Advantage Gold Acc.!!!:lol:

Have done all calculations and it totals £8154.00 .:eek: :o

Back to the FAQ's now to see what can be done as it is over £5000.

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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You'n'me both, Trish.

 

I'm going down the Fast Track route (it's over £5K) but don't let me influence you!:-)

 

But by all means have a look at my thread Big Total Claim - Should I Split Or Go Fast Track?

 

(Which I hope links properly!)

 

There are a few helpful comments and suggestions there.

Keep me posted, and I'll do the same for you, if you like.

Westy

Westy

 

 

 

If you like my post, click the scales!!

 

Nov 1 2006 Preliminary letter

21 Feb 2007 - cheque arrived for charges+DEBIT interest +Statutory Interest! Hurray!

Read all about it: natwesttookmymoney - v- NatWest

DONATE AS MUCH AS YOU CAN TO KEEP THE SITE GOING.

 

What can you claim? Vampiress has a good idea:

http://www.consumeractiongroup.co.uk/forum/general/69877-what-can-you-claim.html

Anything I say is just a suggestion. I'm a bigmouth, not a lawyer!

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Hey Brian & Wife!!

Ha ha LOL!!!:D

Would be nice!!Whats the chance of anything happening before X-MAS though??It's the patience thingy.....:rolleyes: .And can you believe thats just one acc of many..:eek: .

Can i just say I really do appreciate all the help and encouragement from all of you so thanx!!

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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HI Jos!!

they received our SAR on the 25th of october and we had the statements on the 2nd of november.

Prelim SENT TODAY!!!

All the best Trish :-)

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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