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    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
    • This article has some useful information on how things are working during the Covid crisis.   https://www.theguardian.com/money/2020/jun/06/a-guide-to-probate-everything-you-need-to-know   HB
    • Insurers can't call it a claim if you didn't make a claim under the policy (so they can't, for example, use your call to reduce your NCB).   But many policies require you to report any damage to the insurer even if you don't make claim, and this is usually one of the questions asked when people are getting quotes through online sites. There is nothing to prevent an insurer increasing your premium if your car has been damaged even though you didn't make a claim. It feels unfair, but that's what's allowed. (Insurers' logic is that if you have had a small accident that you haven't claimed for you are statistically more likely to have another accident and next time it might be larger. I know that doesn't sound very logical when it's a tile falling off a roof, but "the computer says".)
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Marston Group awarded CSA Contract to enforce arrest warrants.....

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well this is going to end well :jaw: theres going to be a raft of false arrests, lawsuits, cock-ups, and the tax payer picking up the inevitable bill and then they lose contract

I know my rights Mr DCA I'm with the CAG......hello hello where you gone Mr DCA8)

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Wait until there is a mistaken identity and Marstons pursue the wrong J Smith, because his initial is the same as the one they want and he is unfortunate to live in the same town.... Happens all the time with them enforcing for fines where a debtor has moved. Personally if they came after me for someone else's debt I would do make sure that DWP and marstons paid very dearly for their mistake, and would resort to DNA evidence to clobber them with. This is not a good idea at all. Those numpties would pursue an eunuch if they thought they could make him pay .

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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“All arrests are therefore carried out professionally, courteously and with sensitivity in order to bring non-resident parents to court.”

The group cited its experience in enforcing arrest warrants through its dedicated arrest division as “important” in winning the contract with the CSA.



Professional, courteous and sensitive ... and Marstons !!! in the same sentence.. was there a misprint?

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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One of many questions, if a non paying disgruntled father kicks off what happens, will they be allowed to tazer him ? More likely they will call the

real police and let them deal with him . Will it be like like the tv program "dog the bounty hunter " Marstons driving around picking up fathers then dumping them on the nearest nick ! As J McEnroe once said " You cannot be serious ! " Marstons recent charm offensive , inviting cag on board and the awarding

of this contract , coincidental ? Shurley shome mistake !

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I posted a link to the story as it is important in case any enquiries are made on the forum.


Worryingly, it does appear to indicate that the CSA are taking a very tough approach to collection of CSA arrears.

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