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Cancel T-mobile contract due to network fault


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Hello,

Can I get some advise here please? Basically there is an ongoing network problem within the area where the data network runs unhealthy slow or doesn't actually function at all. After fighting with Orange for 3 months and then with VirginMobile for the last 2,they have finally admitted that there is a network fault with some dead cells in my area which have no resolution time for a fix. As this has resulted in me being unable to use my phone as it was meant to, Virgin have ended my contact as they have failed to provide a service.

 

My question is that the wife is having the same problems with T-mobile, would she be able to terminate also under the same grounds.

 

She upgraded 2 months ago and her service has got progressively worse.

 

Cheers

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