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    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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    • Hi @BankFodder
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Hello all,

 

A relative of mine works for a supermarket chain and whilst she was serving a customer, an accomplice reached across her work station and stole her spectacles which were in a specs case.

 

This came to light, when she realised they had been stolen and they were viewing the CCTV images, which clearly show the image of the thief and the fact that he reached across the work station and took them from the case, leaving the empty case behind.

 

The Police were informed and attended to view the archived image. The Police have been absolutely brilliant with follow up procedures and keeping her informed, with three letters received since the theft which was only 10 days ago.

 

On the other hand, the/her employer have been absolutely diabolical, with no interest and an attitude of no information as to claiming on their insurance or other funds, this is up to store General Manager status, they really have been pathetically remiss.

 

Surely she must be able to claim from them/ins.co for the replacement of her specs which cost in the region of £130.

 

All information/ advice will be as usual gratefully received.

 

"EXEMPLO DUCEMUS"

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They obviously don't value her as an employee, as most in this situation would go into their petty cash or other source to fund her a new pair of glasses. There is no point claiming on her own Home Insurance, due to the excess and likely increases in premium. The Supermarket should just put their hand in their pockets to pay for them. She should speak to the store manager and ask for the glasses to be replaced. The Supermarket won't have an Insurance that they could claim on for such small amounts.

 

If the store manager is not helpful, then she should ask for the regional managers details, so she can contact them directly.

 

PS. I am guessing that the Supermarket is one of the biggest and starts with a 'T'.

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unclebulgaria67,

 

Thank you for your reply, you are correct and I agree with you, re they do not give an Iota as to the value of their employees.

 

We have gone further up the Ladder to the Legal people and they say, it should be sorted at Store level but we have already approached them and they are absolutely atrocious with their Lack of information, they are pathetic.

 

The company concerned is not who you think, but it does begin with an A and ends in a A and is predominately green in colour.

 

I will be sending a letter further up the chain and see what kind of avalanche it creates.

 

"EXEMPLO DUCEMUS"

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Escalate it to the regional ( not area ) manager. Area managers are usually on the store managers side. Regional dont take sides.

 

ALso, it MUST be your relative that does the communication. It wont look good at all having a third party discussing matters if the relative didnt try and get things sorted first.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I work in IT for one of the big 4 supermarkets, so i regularly have to deal with area and regional managers. Area managers are usually a waste of time.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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  • 1 month later...

Hello all,

 

Have received a response from Asda local management, not from the Regional manager, to whom we sent a letter by RM signed for delivery and it was duly delivered and signed for.

 

The regional manager did not even have the common courtesy to respond to us or acknowledge the letter.It was relayed to my relation via a 1 minute passing conversation, that as had been previously discussed that they Asda, were not prepared to issue any Financial help in relation to the stolen spectacles.

 

We have since found out, via the local employees grapevine, that a precident has already been set, with Asda financing several previously stolen, or damaged employees articles.

 

I think that they are being extremely mean and obstructive and are behaving disgracefully towards an employee,. of many years distinguished service and who has had many excellent customer feedbacks to the local management and further.

 

We really need and want to bring some justice from this "miserly" company who apparently do not want, or know how to look after their employees welfare.

 

All further advice/information will be as usual gratefully received.

 

 

"EXEMPLO DUCEMUS"

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Get a letter direct to the CEO. Tell them that you WILL be taking it to the press and also consider legal action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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renegadeimp,

 

Yes will do sounds like a good idea.We are determined in our efforts.

 

" EXEMPLO DUCEMUS"

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Before your friend goes outside of ASDA e.g press or courts, I think they should contact their HR dept at Head Office about this to register a formal complaint. ASDA will have formal procedures to deal with this type of thing, where the local managers are not being fair.

 

Better to deal with this internally, rather than get to a point where ASDA find a way to dismiss your relative for some issue and they then have difficulty gaining other employment.

 

If you relative is a member of a Union they should be able to help.

We could do with some help from you.

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A complaint to the CEO is enough for it to be considered formal. The problem with asda is that they NEVER admit liability for ANYTHING. They use the old "gesture of goodwill" abusively.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thank you all for the excellent advice. I will keep you updated, as and when any further correspondence etc is received.

 

"EXEMPLO DUCEMUS"

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Get a letter direct to the CEO. Tell them that you WILL be taking it to the press and also consider legal action.

 

 

That's a bit OTT. Why would you potentially ruin your relationship with your own employer by going to the press (if they'd actually deem it newsworthy) or suing them over a pair of glasses?

 

Also, what would you sue them under? The shop wasn't at fault and it can be argued the OP should have taken more care of her personal belongings.

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Ganymede,

 

Thank you for your contribution, your comments are duly noted.

 

It appears to us that the employer/employee relationship, has already been put in jeopardy by the employer, due to their lack of empathy/care for their hard working loyal employee, who's property was stolen, from a place where no customer should have entered and bearing in mind, they have already dealt with other claims from employees in a much more favourable manner. The grievance procedure seems to be looming ahead.

 

"EXEMPLO DUCEMUS"

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  • 3 weeks later...

Hello All,

 

To date no official letter or even "acknowledgement" from CEO has been received, apparently it was merely redirected back to the Local Management to deal with. Subsequently local management have decided that NO assistance will be given to replace the stolen spectacles.

 

Now probably looking to escalate to an Official Formal grievance procedure, even though it has already been to CEOs office.

 

I really think they do not give a hoot about their staff welfare.

 

All comments will be gratefully received.

 

"EXEMPLO DUCEMUS"

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Good Evening All,

 

Anyone had similar problems, with nil co-operation/lack of care or communication from their employers such as A**A.

 

They have treat my wife absolutely shoddily.What a shower!!

 

It is a great pity, they do not understand the meaning of the words of my my signature.

 

"EXEMPLO DUCEMUS"

 

"BY EXAMPLE WE LEAD"

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