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    • there is no point in getting a hard copy; but you would like all the policies etc as stated. Zoom is fine. Did they say you can take a colleague with you?
    • just click your username and everything is there.   if you sent it 18mts ago they should not be contacting you pers i'd not repeat the letter but remind cabot you sent it date xxxxx (include a copy of your original letter)   and that should you hear from them again you will raise a serious complaint under conc rule xxxx quoted in the letter and seek compensation under those rules and suitable monetary sums for undue harassment.   dx  
    • I agree with Brassnecked, change to "24 April 2020".   I also agree with Brassnecked that there's no point in asking for the extra 30 days, all that would happen is that they'd be ready to sue on day 31.  CEL are, quite simply, conmen, as shown by them insisting on app-only payment then deliberately making the app dodgy, so that they can try to chisel £100 out of people (which has now somehow mushroomed to £182 although there is no basis in law whatsoever for the increase).  You need to show them you've sussed their sordid little game and would be big trouble if they tried court. 
    • I have a reply on the RSA life protector!   Email the other week from the Natwest Customer Concerns Unit advising the investigation is starting now and they want to understand the complaint and call me.   I replied and said please write or email as I didn't want to speak over the phone.   Another email today asking for my number so they can update me and can send a response once they have spoken to me.   I'm sure I read before to keep this all in writing and not engage in phone calls?   Cheers   E!  
    • O/H has had first pfiser covid dose today, DIL had it a week ago  (both patient facing NHS) DIL had the relatively minor sore arm issues for half a day so its ... probably ... not psychosomatic   J&J vaccine coming along. O/AZ is also being made and distributed in India with India selling on to others although significantly, its not approved in the EU or US.   Express and mail (and other usual poopulist/nutter cheerleader rags and web pages ) are spinning conspiracy crap around O/AZ NOT being approved elsewhere ... .. but there is more justification for conspiracy crap around its early approval here it seems to me ..  . and the lack of approval in the US and EU seems unquestionably tied to those (dodgy?) O/AZ test data issues    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hello all,

 

A relative of mine works for a supermarket chain and whilst she was serving a customer, an accomplice reached across her work station and stole her spectacles which were in a specs case.

 

This came to light, when she realised they had been stolen and they were viewing the CCTV images, which clearly show the image of the thief and the fact that he reached across the work station and took them from the case, leaving the empty case behind.

 

The Police were informed and attended to view the archived image. The Police have been absolutely brilliant with follow up procedures and keeping her informed, with three letters received since the theft which was only 10 days ago.

 

On the other hand, the/her employer have been absolutely diabolical, with no interest and an attitude of no information as to claiming on their insurance or other funds, this is up to store General Manager status, they really have been pathetically remiss.

 

Surely she must be able to claim from them/ins.co for the replacement of her specs which cost in the region of £130.

 

All information/ advice will be as usual gratefully received.

 

"EXEMPLO DUCEMUS"

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They obviously don't value her as an employee, as most in this situation would go into their petty cash or other source to fund her a new pair of glasses. There is no point claiming on her own Home Insurance, due to the excess and likely increases in premium. The Supermarket should just put their hand in their pockets to pay for them. She should speak to the store manager and ask for the glasses to be replaced. The Supermarket won't have an Insurance that they could claim on for such small amounts.

 

If the store manager is not helpful, then she should ask for the regional managers details, so she can contact them directly.

 

PS. I am guessing that the Supermarket is one of the biggest and starts with a 'T'.

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unclebulgaria67,

 

Thank you for your reply, you are correct and I agree with you, re they do not give an Iota as to the value of their employees.

 

We have gone further up the Ladder to the Legal people and they say, it should be sorted at Store level but we have already approached them and they are absolutely atrocious with their Lack of information, they are pathetic.

 

The company concerned is not who you think, but it does begin with an A and ends in a A and is predominately green in colour.

 

I will be sending a letter further up the chain and see what kind of avalanche it creates.

 

"EXEMPLO DUCEMUS"

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Escalate it to the regional ( not area ) manager. Area managers are usually on the store managers side. Regional dont take sides.

 

ALso, it MUST be your relative that does the communication. It wont look good at all having a third party discussing matters if the relative didnt try and get things sorted first.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I work in IT for one of the big 4 supermarkets, so i regularly have to deal with area and regional managers. Area managers are usually a waste of time.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 1 month later...

Hello all,

 

Have received a response from Asda local management, not from the Regional manager, to whom we sent a letter by RM signed for delivery and it was duly delivered and signed for.

 

The regional manager did not even have the common courtesy to respond to us or acknowledge the letter.It was relayed to my relation via a 1 minute passing conversation, that as had been previously discussed that they Asda, were not prepared to issue any Financial help in relation to the stolen spectacles.

 

We have since found out, via the local employees grapevine, that a precident has already been set, with Asda financing several previously stolen, or damaged employees articles.

 

I think that they are being extremely mean and obstructive and are behaving disgracefully towards an employee,. of many years distinguished service and who has had many excellent customer feedbacks to the local management and further.

 

We really need and want to bring some justice from this "miserly" company who apparently do not want, or know how to look after their employees welfare.

 

All further advice/information will be as usual gratefully received.

 

 

"EXEMPLO DUCEMUS"

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Get a letter direct to the CEO. Tell them that you WILL be taking it to the press and also consider legal action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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renegadeimp,

 

Yes will do sounds like a good idea.We are determined in our efforts.

 

" EXEMPLO DUCEMUS"

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Before your friend goes outside of ASDA e.g press or courts, I think they should contact their HR dept at Head Office about this to register a formal complaint. ASDA will have formal procedures to deal with this type of thing, where the local managers are not being fair.

 

Better to deal with this internally, rather than get to a point where ASDA find a way to dismiss your relative for some issue and they then have difficulty gaining other employment.

 

If you relative is a member of a Union they should be able to help.

We could do with some help from you.

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A complaint to the CEO is enough for it to be considered formal. The problem with asda is that they NEVER admit liability for ANYTHING. They use the old "gesture of goodwill" abusively.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you all for the excellent advice. I will keep you updated, as and when any further correspondence etc is received.

 

"EXEMPLO DUCEMUS"

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Get a letter direct to the CEO. Tell them that you WILL be taking it to the press and also consider legal action.

 

 

That's a bit OTT. Why would you potentially ruin your relationship with your own employer by going to the press (if they'd actually deem it newsworthy) or suing them over a pair of glasses?

 

Also, what would you sue them under? The shop wasn't at fault and it can be argued the OP should have taken more care of her personal belongings.

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Ganymede,

 

Thank you for your contribution, your comments are duly noted.

 

It appears to us that the employer/employee relationship, has already been put in jeopardy by the employer, due to their lack of empathy/care for their hard working loyal employee, who's property was stolen, from a place where no customer should have entered and bearing in mind, they have already dealt with other claims from employees in a much more favourable manner. The grievance procedure seems to be looming ahead.

 

"EXEMPLO DUCEMUS"

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  • 3 weeks later...

Hello All,

 

To date no official letter or even "acknowledgement" from CEO has been received, apparently it was merely redirected back to the Local Management to deal with. Subsequently local management have decided that NO assistance will be given to replace the stolen spectacles.

 

Now probably looking to escalate to an Official Formal grievance procedure, even though it has already been to CEOs office.

 

I really think they do not give a hoot about their staff welfare.

 

All comments will be gratefully received.

 

"EXEMPLO DUCEMUS"

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Good Evening All,

 

Anyone had similar problems, with nil co-operation/lack of care or communication from their employers such as A**A.

 

They have treat my wife absolutely shoddily.What a shower!!

 

It is a great pity, they do not understand the meaning of the words of my my signature.

 

"EXEMPLO DUCEMUS"

 

"BY EXAMPLE WE LEAD"

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