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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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Ok, ignore or give em a swilling.....Will they shout obscenities through my letterbox in either event?!!!! God that would be mortifying if the neighbours heard tem asking for money :(

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did it say they will visit or call wednesday? if visit and if ever they did, suggest you go upstairs with a bucket of contents from pot under bed and sluse it out of the window at an appropriate time>?

 

:lol: My grandfather actually did that once. It must have been in the 30s when my mum was a little girl. She clearly remembers him doing it to people who were making a suspicious noise outside. He thought they were burglars. They left with more than they expected. :lol:

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Love this forum, makes me feel like I can take on the world when Ive got you lot to back me up ;)

 

 

 

send the doorstep letter as D.D, states and your further covered, no need to mention asking for Mansion Red Lead Paint for the step.

:mad2::-x:jaw::sad:
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I think I just automatically thought 'calling' was a doorstep visit but possibly not....oh well whatever they do they'll be ignored either way :)

 

 

 

That is what they hoped you do and then ring them!! all part of the threatogram - the idiots.

:mad2::-x:jaw::sad:
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  • 1 month later...

Hi all, I have just received my 'bumf' from capitalone regarding my SAR.

 

There is sooooo many pages of information I havnt a clue where to start..

 

..there are screen dumps, copies of letters to and from and also a list of statements and ins/outs.

 

Can someone please point me in the right direction what I do with it now (as in claiming back or whatever I am supposed to do) as I am a bit overwhelmed?

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look for FIXED sum penalty fees and PPI in the statements

 

go any?

 

late/over/letter/phonecall?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks DX, yes I have some PPI, some late payment fees etc...

 

In which case you need to start completing the spread sheets. You will find the PPI information in the links in dx's signature and also the spread sheet that you need to complete.

 

Charges and PPI should be two separate claims.

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  • 1 month later...

Hi all,

am I correct thinking I may have to pay court fees for claiming these charges back?

 

I have also just received a letter from Fredrickson International 'letter before action' regarding said debt.

 

Not sure how to proceed....definitely don't have the money if its going to cost me an initial outlay to try and claim such charges back....?

Any advice?

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not unless they refuse and even then it wont cost much.

cap1 typically cough on charges/ppi anyhow without ccourt

 

did you get that spreadsheet done?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have to be honest Dx I havnt done it.

..I have so much on my plate right now I'm feeling totally overwhelmed,

 

I have coursework deadlines to meet by the end of this month or I wont get into uni next year,

allsorts that needs done in my home as we havn't long moved house and so many debtors who need seeing to that I just keep avoiding it

all because there's so much info to take in.

 

I think I'm going to have to take the view to tackle these Cap1s at the minute and forget the rest for now.

 

I could cry when I look at the pile of letters that I keep stapling to each other...it just feels like a never ending task.

 

Anyway, that's my whinge over,

 

I have a roof over my head and a lovely family which is a damn site more than some do and I'm certainly nt the first to be feeling like this.

 

Need to stop avoiding and start doing.

Thanks a lot.

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I do know how overwhelming it is, but if you don't respond they may well start proceedings and that will be a lot worse to deal with.

 

Just try and decide what you will deal with on each particular day and make a list. Doesn't matter if you don't finish all the tasks; at least you will have done some.

 

Obviously the coursework deadlines are very important too, but this Cap1 situation isn't going to go away so, as you say, that has to be tackled now.

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Right,

 

I have looked on the main forum for the spreadsheet as I wasn't sure which of Dx's signature links it was

...I got to a wiki link but I don't know exactly what I'm looking for .

 

I have found a 'Credit Card excel spreadsheet' sticky..

..it seems very straightforward,

is it really as easy as putting the charges in and it will calculate?!!!!

Is this one it?

 

http://www.consumeractiongroup.co.uk/Spreadsheets/England/BankChargesOO.ods

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