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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Hi,

 

Im just after some advice. I've got a pre committal hearing in the morning for £4k of council tax which takes me upto 31/3/14.

 

Im self employed and honestly have not had the means to pay, I want to pay and agree the council need the money for services but im on the bones of my bottom. I admit I have not acted on the letters but they just keep coming and putting food on table roof over head and diesel in van to earn tomorrows food ect has been priority.

 

I have arranged this meeting tomorrow and I specified the time and day, (Friday as I have some cheques due to clear my bank this evening @ 9pm)

 

Two things, will this be a friendly chat or will it be into the magistrates court?

 

Secondly do I make a payment of £2200 before the meeting? If it makes a massive difference I could beg/borrow to get up to £2700 which would clear up to this years as I have another cheque clearing Friday evening.

 

Thanks for the help

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The pre committal letter had almost £4k on it but the actual amounts are £2700 upto 31/3/13 and £1200 13/14.

 

Im a bit confused with the way I could choose to have the meeting with the council at anytime or day ect thinking it a friendly chat through income/expenditure till I started searching on the internet about being taken into room to admit liability and then straight to court.

 

Paying £2200/£2700 will clear me out till someone pays me, and this amount is only available due to me harassing people who owed me money which I hate doing but the pressure is on now.

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If this is a meeting with one of the Council's solicitors and you take the £2200 with you I doubt if they will take you to Court, especially if you say you can pay the outstanding £500 within a certain time period, say 14 days. Then, if they insist, you can make an arrangement to pay this year's Council Tax by monthly direct debit. (You can always cancel it if you have cashflow problems.)

 

Like you I work for myself and it is very difficult harassing people even if they owe you money. However, if this is for work you have already done they do owe it to you and you just have to say very firmly that you are running a business and like everyone else you need the money.

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Thanks DD for your time, i'll see how I go on.

 

I tend to work harder and longer rather than stopping and getting paper working in order and hounding people to pay what they owe. 90% of my work are breakdowns so are unexpected costs for the customers, this then puts me in positions like I have been in for quite a while. Then you go down the refusal to provide a service till bill is paid at the risk of them getting someone else in and putting your bill at the very very bottom of the pile. But I am getting round to the thinking im better off sat at home than working for nothing or a slow payer.

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The council's priority is to get the money and every department has to justify how it spends their money. If you offer them the bulk of the money, as you are doing, then they shouldn't be spending council taxpayer's money taking you to court. There would be no point. The magistrate would ask for an income and expenditure report and would only make you pay what you can afford on a monthly basis, so it would take the council much longer to get their money. I really think that as you are going to be giving them more than 75% of the balance tomorrow you should be okay. Make sure you emphasise that it isn't that you haven't wanted to pay; you haven't been able to pay because people haven't paid you.

 

I think you need to put payment terms of 28 days on your invoices. This won't always work, but some people actually do pay their bills once a month like this, so at least some of them might pay on time.

 

I once told a company who weren't paying me that I knew they spent more on taxis in a week than the money they owed me and they could get it out of petty cash.....and they did! It's harder with individuals but unless you genuinely believe they don't have the money - and you know they aren't just carrying on as usual with trips to the pub, etc., with you at the bottom of their list - then you do have to push them.

 

Good luck for tomorrow's meeting. Let us know what happens.

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Just had a call of landlord, He has a letter from council something about us having moved and not paid council tax. I get on well with him and explained that going in too see pay in the morning. Im going to see the letter later.

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Well all is well,

 

Meeting was me is a small room with two recovery officers, It started with lots of listening to them with lots of yes, yes, yes. They said I could pay this current years by instalments and provided I did that I could pay the outstanding off bit by bit. I agreed, once they had looked over my income and expenditure sheet they asked how much I could afford to pay, (very little) they could see my circumstances are due to change in September. I then offered to pay a lump sum, upto now the mood was slightly hostile, I offered £2k and they were shocked :jaw:.... and asked me to confirm... mood changed for the better and I went over to a payment desk and paid £2200, went back to the office and explained I have paid £2200 off because I could afford to but hadn't offered that much first in case they tried to haggle with me. They said these meetings don't normally go this smoothly. And off I went.

 

So now have this current years spread plus £500 from the outstanding spread over the months between now and (including) march 14.

 

It would of been better to work it out like this ages ago instead of sending stupid letters stating that if you don't pay all the outstanding in full £xxx will be added to your bill and you have 14 days ect because they just get filed and forgot because I couldn't pay the whole amount.

 

Thanks for your help.

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I am absolutely delighted to hear that. I thought you would be fine giving them the £2200.

 

Of course it would have been easier if they had been willing to negotiate earlier - but they are like that.

 

Have a great weekend. You won't be worrying about this any more. :-)

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