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Today's meant to be the day.. But unfortunately it doesn't look that way. I was meant to get a phonecall first thing with a delivery time which I didn't get.

I've waited until now + rang, the girl on the end of the phone said my account didn't say I was having a delivery she said who told you so I said Elaine and the man who took my payment.

Too which I got told 1 minute let me see what I can do she put me on hold that was 32 minutes ago! Still on hold waiting.

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Surprise surprise its not coming today now- Monday. After giving them he'll on the phone does anyone no how I can contact TS, financial ombudsman and who ever else I need?

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Monday ! Monday is a bank holiday !!

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I no,

they are truly ridiculous

I had a manager tell me yesterday i would have it today

 

they were quick enough to take a payment

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Did you get a res ion for the delay did you tell them Monday is a bank holiday

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they said its not been put on the van so i asked why and they said there's no management in we cant tell you so i told them it wasnt good enough i wanted to speak to a manager or supervisor but they wouldn't budge. yes i said Mondays a bank holiday and i got sorry we cant tell you when it will come then.

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It maybe pointless but email to Elaine again just to see what she has to say !

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Ive emailed her but they said shes not in the office today so i doubt she will get it

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I had a feeling this was going to happen.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Well I have just this minute had a phone call. I have been on the cases all day and they are bringing me a tv, which isnt mine, just to pull me over till wednesday when its delivered. Im not happy with this and have told them and i am still contacting trading standards, Ive got my mum structuring a letter as shes really good with this kind of thing :)

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Just had a phone call of Elaine and I think it might be sorted, I am having a replacement TV brought to me tonight until wednesday and I am having 1 month credited onto my account!

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and what about getting those useless insurances back

 

dx


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I have asked about them and after being told it was compulsory i did a bit of research online (thanks to you pointing me in the right direction) it is useless and not needed so i have my HP agreement and im going down to CAB to see how i can get them off :) xx

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