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Good advice from dx, so let's see what happens tomorrow first. Personally in your condition u don't need more stress and upset. If its not resolved in the morning to your complete satisfaction I would let TS take a load off your mind.


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Yes I have all my receipts and paperwork,

 

they never sent me statments... Just the hp agreement, insurance agreements and a few scraps of paper that are the reciepts, they never gave me anything

 

you need to reclaim certainly their optional service cover- how do I do this?

 

Hopefully somebody will contact me tomorrow so I'll tell them all of this

 

Thank you so much for your help ill be back on in the morning,

 

Just taken my sleeping tablet so need to go before I stop making sense lol

 

Night guys xxx

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Yes I will boswell I will definitely contact TS if they don't do anything night hun xx

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Hi guys just letting you no BAYV have not contacted me as of yet... So much for "as soon as the office opens" ill keep waiting and hope somebody does contact me

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Hi Rebecca,

Might be an idea to mail the contact u had if no response soon, keep kicking on their butts.


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I have message Elaine but I haven't heard anything back from her as of yet. I messaged her about an hour back so she should HOPEFULLY get back to me pretty soon :) x

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Why not get your details together and a phone no, for TS just in case u decide to shift it to their desk.


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Yes I will do :) ill get them all written down now :) xx

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Hi guys just letting you all no that I've spoken to Elaine (she was a very big help) and we are pretty much sorted now. After alot of misunderstandings Elaine has sorted it, I am paying the £65 I owe them off and then my tv is being brought back. Thank you all for your help I'm very pleased with the out come :) xx

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Hi guys just letting you all no that I've spoken to Elaine (she was a very big help) and we are pretty much sorted now. After a lot of misunderstandings Elaine has sorted it, I am paying the £65 I owe them off and then my tv is being brought back. Thank you all for your help I'm very pleased with the out come :) xx

 

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what about getting those insurances back

 

good result

 

dx


..

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Hi guys just letting you all no that I've spoken to Elaine (she was a very big help) and we are pretty much sorted now. After alot of misunderstandings Elaine has sorted it, I am paying the £65 I owe them off and then my tv is being brought back. Thank you all for your help I'm very pleased with the out come :) xx

 

Great news rebecca, now you can put this behind you and recouperate from your recent misfortune, but dont forget about what dx said about their optional insurance, it might save you a few bob, good luck and hope you have enjoyed your experience on here.:whoo:


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I mentioned the insurance and was told it was compulsory as we don't have home insurance.. It was worth a shot though :) x

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:whoo:Hi rebecca, thats great news now you can put this behind you and concentrate on recouperating after your recent misfortune, but dont forget what dx said about their optopnal insureance, might save yourself a few bob, Good luck


If I have been helpful please tickle my scales or better still contribute to CAG.

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dont know how that double posted, oh well good news anyway and a happy outcome for you.x.


If I have been helpful please tickle my scales or better still contribute to CAG.

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Money first then tv back? Im very wary of that.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Yes they want the £65 from this month that's owed as box broke then will bring it back :)

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Yes they want the £65 from this month that's owed as box broke then will bring it back :)

 

Rebecca, this isn't a good result. Maybe it's enough for now, but when you feel stronger just remember how they treated you. They came in your home, accused you of stealing, took your property and damaged your floor. And their manager spoke to you like dirt.

 

They have absolutely screwed you from start to finish. You could buy a smart TV for £3-400 cash on the High Street, and be treated with respect and courtesy. Why pay £800+ to BAYV and be treated like a common thief?

 

Never use them again, and tell all your friends what a nasty bunch of liars and bullies they are. That's a good result... !

 

Take care, get well soon

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I mentioned the insurance and was told it was compulsory as we don't have home insurance.. It was worth a shot though :) x

 

they ARE NOT COMPULSORY

 

there is NO LAW that say ANY HP agreement must have insurance.

you need to get that in writing

then take them to the cleaners via the FOS..


..

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Hi All,

I defiantly will be remembering all of this and I will be telling everybody I know, hopefully I will get my TV back today and try and get it paid of faster so I can cut all ties with the company, don't get me wrong they have done what I asked them and have probably treated customers fairly in the past but it has just been too much to deal with so I want out as fast as possible and the only way of doing that at the minute is letting them keep the TV and loosing £800 which im not prepared to do. Once the TV has been paid off I wont be using any other pay weekly/pay monthly companies as its more trouble than its worth lol.

 

I will ask the company for it in writing defiantly! If I dont have to have insurance on those then I have been misinformed by the company and that will be the last strike I believe.

I really just want to get my TV back and spend the weekend on the sofa being lazy watching it! Thank heavens for my TV in my bedroom whilst I have been on bed rest!

 

Thank You all very much, if it hadn't been for your advice I probably would have just left the TV and not fought for it! :)

Rebecca xx

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Money first then tv back? Im very wary of that.

Hi Rebecca, i cant believe you have'nt got your telly back yet, so much for this Elaine one sorting things out for you.

I suppose you've paid the £65 have you, if so the above post is more relevant!!


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Im waiting in for a phone call so it can be taken out of my bank so they can bring it back :)

Hopefully ill git it before weekend :)

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They really are paying hardball with you, i would have thought,, no not thought-- EXPECTED, in view of their behaviour to have at least done something like dx said in #44.

I would still go for them when you get your telly back, and of course when your upto it.

Edited by boswell
typo

If I have been helpful please tickle my scales or better still contribute to CAG.

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Ill do my best I just want the TV back in my house lol.. not sure how they will get it to me though as ive said if the person who took my TV out of the house steps one foot into it, even to put my TV back I will lock him in and ring the police as he shouldn't have come in my house and took it in the first place.. its a bit pathetic of me but i dont want him back in my house :) xx

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